Financial Services Operations release notes Release version: Zurich Updated July 31, 2025 1 minute to readFinancial Services Operations has new and updated features in the Zurich release. Card data security release notesThe ServiceNow® Card data security application enables you to tokenize sensitive card data, such as primary account numbers (PANs), in Financial Services Operations dispute workflows. Card data security is a new application in the Zurich release.Dispute Rules Content Pack for Mastercard release notesThe ServiceNow® Dispute Rules Content Pack for Mastercard application provides a questionnaire for intake of dispute-related information under various dispute categories per Mastercard guidelines. Dispute Rules Content Pack for Mastercard was enhanced and updated in the Zurich release.Dispute Rules Content Pack for Nacha release notesThe ServiceNow® Dispute Rules Content Pack for Nacha application enables receiving depository financial institutions (RDFIs) to access operating guidelines for checking the eligibility of disputed automated clearing house (ACH) transactions. Dispute Rules Content Pack for Nacha is a new application in the Zurich release.Dispute Rules Content Pack for Visa release notesThe ServiceNow® Dispute Rules Content Pack for Visa application provides questionnaires for dispute-related information intake under various dispute categories according to Visa guidelines. Dispute Rules Content Pack for Visa was enhanced and updated in the Zurich release.Financial Services Card Operations release notesThe ServiceNow® Financial Services Card Operations application enables dispute agents to expedite dispute resolutions by providing the required data and improve the overall experience. Financial Services Card Operations was enhanced and updated in the Zurich release.Financial Services Operations Core release notesThe ServiceNow® Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Zurich release.Financial Services Operations Integration with Mastercard release notesThe ServiceNow® Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new application in the Zurich release.Financial Services Operations Integration with Visa release notesThe ServiceNow® Financial Services Operations Integration with Visa application enables easier integration with workflow applications, such as the card operations dispute management playbook with Visa Resolve Online (VROL) subflows. Financial Services Operations Integration with Visa was enhanced and updated in the Zurich release.Mastercard Spoke release notesThe ServiceNow® Mastercard Spoke application enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration and arbitration case filings. Mastercard Spoke was enhanced and updated in the Zurich release.Now Assist for Financial Services Operations (FSO) release notesThe ServiceNow® Now Assist for Financial Services Operations (FSO) application brings generative and agentic AI to Financial Services Operations. Features include AI agents, case summarization, disputes intake via Virtual Agent, and support for third-party language models. Now Assist for FSO was enhanced and updated in the Zurich release.Visa Spoke release notesThe ServiceNow® Visa Spoke application enables the ServiceNow AI Platform to connect with the Visa Resolve Online (VROL) API suite and Visa Stop Payment Service (VSPS) APIs, providing seamless access to Visa card, payment, and dispute resolution services. Visa Spoke was enhanced and updated in the Zurich release.
Financial Services Operations release notes Release version: Zurich Updated July 31, 2025 1 minute to readFinancial Services Operations has new and updated features in the Zurich release. Card data security release notesThe ServiceNow® Card data security application enables you to tokenize sensitive card data, such as primary account numbers (PANs), in Financial Services Operations dispute workflows. Card data security is a new application in the Zurich release.Dispute Rules Content Pack for Mastercard release notesThe ServiceNow® Dispute Rules Content Pack for Mastercard application provides a questionnaire for intake of dispute-related information under various dispute categories per Mastercard guidelines. Dispute Rules Content Pack for Mastercard was enhanced and updated in the Zurich release.Dispute Rules Content Pack for Nacha release notesThe ServiceNow® Dispute Rules Content Pack for Nacha application enables receiving depository financial institutions (RDFIs) to access operating guidelines for checking the eligibility of disputed automated clearing house (ACH) transactions. Dispute Rules Content Pack for Nacha is a new application in the Zurich release.Dispute Rules Content Pack for Visa release notesThe ServiceNow® Dispute Rules Content Pack for Visa application provides questionnaires for dispute-related information intake under various dispute categories according to Visa guidelines. Dispute Rules Content Pack for Visa was enhanced and updated in the Zurich release.Financial Services Card Operations release notesThe ServiceNow® Financial Services Card Operations application enables dispute agents to expedite dispute resolutions by providing the required data and improve the overall experience. Financial Services Card Operations was enhanced and updated in the Zurich release.Financial Services Operations Core release notesThe ServiceNow® Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Zurich release.Financial Services Operations Integration with Mastercard release notesThe ServiceNow® Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new application in the Zurich release.Financial Services Operations Integration with Visa release notesThe ServiceNow® Financial Services Operations Integration with Visa application enables easier integration with workflow applications, such as the card operations dispute management playbook with Visa Resolve Online (VROL) subflows. Financial Services Operations Integration with Visa was enhanced and updated in the Zurich release.Mastercard Spoke release notesThe ServiceNow® Mastercard Spoke application enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration and arbitration case filings. Mastercard Spoke was enhanced and updated in the Zurich release.Now Assist for Financial Services Operations (FSO) release notesThe ServiceNow® Now Assist for Financial Services Operations (FSO) application brings generative and agentic AI to Financial Services Operations. Features include AI agents, case summarization, disputes intake via Virtual Agent, and support for third-party language models. Now Assist for FSO was enhanced and updated in the Zurich release.Visa Spoke release notesThe ServiceNow® Visa Spoke application enables the ServiceNow AI Platform to connect with the Visa Resolve Online (VROL) API suite and Visa Stop Payment Service (VSPS) APIs, providing seamless access to Visa card, payment, and dispute resolution services. Visa Spoke was enhanced and updated in the Zurich release.