Now Assist for Creator release notes

Release version: Zurich

Updated April 30, 2026

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Summary of Now Assist for Creator Release Notes (Zurich Release)

Now Assist for Creator is a ServiceNow application enhanced with generative AI capabilities to streamline and accelerate application development on the ServiceNow AI Platform. The Zurich release introduces significant updates that empower developers and business users to create, modify, and manage applications, themes, catalog items, and workflows more efficiently using natural language prompts and AI-driven tools.

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Key Features

Build Agent Enhancements: Available in ServiceNow Studio and IDE, the Build Agent supports conversational app development with improved large language model (LLM) support, extended metadata handling (emails, UI policies, Service Catalog items, etc.), semantic search for instance artifacts, UI validation with Playwright-based checks, and agentic workflow and skill creation tailored to your app’s metadata.
Theme Builder Integration: Upload brand guidelines as PDFs or images to generate themes and color palettes aligned with your brand. Themes can be further styled and published directly in Theme Builder.
Catalog Item Management: Now Assist allows conversational creation, editing, and configuration of catalog items, including location, fulfillment, and UI policies. Real-time previews help verify items before publication.
Automated Test Framework (ATF) Support: The Test Agent enables running and troubleshooting ATF tests directly from the Build Agent chat panel, with automatic saving and scheduling of test results for regression testing.
UI Builder Agent: Use natural language to create and modify UI pages, add layouts, configure components, and analyze page structures, reducing manual configuration efforts.
Integration with Design Tools: Connect Build Agent to the Figma Model Context Protocol (MCP) server to accelerate transitioning from design to development by accessing structured Figma data.
AI Model Provider Flexibility: Support for multiple AI providers, including Google Gemini, Anthropic Claude on AWS, Now LLM Service, Azure OpenAI, and others, enabling choice in AI capabilities for Now Assist skills and agents.
Usage and Security Updates: Usage measurement now follows a burn-down model resetting at contract anniversaries. Additional role and ACL configurations are required to securely enable agentic workflows and AI agents.

Practical Benefits for ServiceNow Customers

Accelerated Development: Use natural language prompts and AI-powered agents to rapidly build and refine ServiceNow applications without deep coding knowledge.
Improved Consistency and Branding: Automate theme generation based on brand assets for consistent user interface design across applications and portals.
Enhanced Testing and Validation: Streamline application quality assurance with integrated test execution and UI validation tools.
Simplified Catalog Management: Easily create and edit service catalog items conversationally, reducing manual data entry and errors.
Flexible AI Integration: Choose from a variety of AI model providers to best suit your organizational needs and preferences.
Efficient Troubleshooting and Planning: Leverage AI tools for troubleshooting ATF tests and planning application development steps.

Activation and Compatibility

Now Assist for Creator is available for installation via the ServiceNow Store. Customers should ensure proper role configurations for agentic workflows and AI agents to enable full functionality. The application integrates with related ServiceNow tools such as Creator Studio, Integration Hub, UI Builder, and Workflow Studio to provide a comprehensive development and automation experience.

The ServiceNow® Now Assist for Creator application includes generative AI skills that can help you develop on the ServiceNow AI Platform efficiently. Now Assist for Creator was enhanced and updated in the Zurich release.

Now Assist for Creator highlights for the Zurich release

Zurich Patch 9

Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand.
Leverage the new widget generation and widget updation skills to create widgets and modify existing widgets within the Next Experience UI Framework using natural language prompts.
Troubleshoot Automated Test Framework (ATF) tests using the Test Agent available in the Build Agent chat panel.
Use the Build Agent semantic search tool to find files, applications, and knowledge on your instance.
Validate your UI output in real-time using the Build Agent UI validation tool.
Use Build Agent to create agentic workflows, agents, and skills.

Zurich Patch 8

Build Agent is now available in ServiceNow Studio.
Leverage improved large language model (LLM) support with Build Agent.
With Build Agent, you can edit entire instances, not just individual apps.
Build Agent features extended metadata support, such as flows, Service Catalog workspaces, UI components, list controls, UI policies, and emails.
A new granular admin role enables users to use the mobile card generation skill.

Zurich Patch 7

Generate themes and color palettes from brand images using the new theme generation workflow in Theme Builder.
Edit published or live catalog items directly through conversations with Now Assist.
Configure UI policies, location, access, fulfillment, and portal settings for catalog items with the catalog item generation skill.

Zurich Patch 5

Review changes to Now Assist usage measurement.

Zurich Patch 4

Some Now Assist skills are now turned on by default.
Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
Expedite the troubleshooting process by using the ATF troubleshooting agent store application.
Learn about how to use UI Builder and modify UI pages with the UI Builder agent.
Plan your application development with the Build Agent planning tool.
Generate catalog items conversationally and preview them during the creation process with Now Assist in Catalog Builder.

Zurich Patch 3

Accelerate the transition from application design to development by connecting the Build Agent to the Figma Model Context Protocol server.

Zurich Patch 2

Try the Build Agent for free with the Build Agent (Trial).

Zurich Patch 1

Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
Create, edit, and deploy fully functional ServiceNow applications using the Build Agent in the ServiceNow IDE.
Enable security implementation to execute AI agents and agentic workflows through access control lists (ACLs) and user identities.

See Now Assist for Creator for more information.

Important:

Now Assist for Creator is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Zurich release

Zurich Patch 9
Upload brand guidelines to generate theme colors: Upload brand guidelines as a PDF to the Theme Builder theme creation workflow to generate themes aligned with your brand.
Test Agent for Build Agent: The Test Agent can now execute Automated Test Framework (ATF) tests right from the Build Agent chat panel for test artifacts created in the same session. When tests fail, the tests and test results generated by Test Agent after execution are saved in the standard ATF record tables and can be scheduled for continued regression testing for the app. If tests were edited by the test agent after troubleshooting, those edits are automatically saved to the test records.
Semantic search for instance artifact discovery: Use semantic search in Build Agent to locate relevant instance artifacts, including tables, scripts, and business rules during build and edit tasks. Find files, applications, and knowledge on your instance based on meaning instead of requiring exact keywords.
UI validation tool: Validate user interface output automatically during Build Agent app creation using the integrated UI validation, which runs Playwright-based UI checks on Cloud Runner and surfaces failures with diagnostic context directly in the Build Agent panel.
Create agentic workflows, agents, and skills: Turn business requirements into fully configured agents, skills, and agentic workflows for your custom applications. Build Agent inspects your app's existing tables, roles, business rules, and metadata to create tailored in-app agents, complete with the tools needed to support your specific use case.

Zurich Patch 8

Build Agent in ServiceNow Studio

Access Build Agent in ServiceNow Studio to build apps conversationally in a consolidated development environment.

Improved LLM support

Support for Opus 4.6 and Sonnet 4.5 is now available in Build Agent to provide better contextual conversations.

New metadata support

Work with more metadata types, as Build Agent now supports working with the following:

Email integration
List controls
Service Catalog items
UI components
UI policies
UI views
Workspaces

Zurich Patch 7
Generate themes using the new theme generation workflow in Theme Builder: Leverage the new theme generation workflow in Theme Builder to generate themes based on your brand image. After generating a theme, navigate to Theme Builder to publish and apply additional styling.
Edit already published catalog items using Now Assist: Edit and refine published catalog items conversationally using Now Assist in Catalog Builder.
Generate UI policies in Catalog Builder: Use Now Assist to create new UI policies, update existing ones, and deactivate them, all through simple, conversational prompts. Each UI policy can include multiple actions, and Now Assist can create that for you.
Assign catalog item location with Now Assist: When creating or editing a catalog item, you can use plain language to assign values for catalog, category, or topic. If the value you provide matches an existing entry, Now Assist automatically applies it to the item, helping to streamline the process and reduce manual data entry.

Zurich Patch 4
Configure AI model providers for Now Assist for Code skills: Choose a model provider for Now Assist for Code skills in the script editor. You can choose from the models that are enabled in the AI Control Tower.
Planning tool available with the Build Agent: Build a detailed, step-by-step plan for your application development with the Build Agent planning tool. You can refine the plan iteratively by prompting for changes and providing feedback until you reach a final version.
Build Agent supports Azure OpenAI and Google Gemini: Use Build Agent with Azure OpenAI and Google Gemini in addition to Anthropic Claude on AWS.
Use images as prompts in Build Agent: Attach images, such as architectural diagrams or UI wireframes, to provide context for prompts in the Build Agent.
Generate catalog items conversationally with Now Assist in Catalog Builder: Create catalog items and record producers efficiently using the conversational interface within Catalog Builder. Communicate your requirements and specifications for your desired catalog items through guided conversation. Now Assist for catalog generation helps to simplify and streamline the catalog item creation process.
Preview catalog items during the creation process: Preview catalog items during the creation process. Quick previews enable you to verify that catalog items appear and function as intended before publication.
Getting help with the Now Assist panel in UI Builder: Create pages using natural language text prompts with Now Assist in UI Builder. Quickly add layouts, components, and content to your pages without manually configuring each element. You can also quickly analyze page structure and data flow by asking questions using natural language.
Key features of UI Builder agent: Ask your questions about using UI Builder to the UI Builder agent. The UI Builder agent provides an overview of page configuration, such as the structure and interconnections of page elements. You can also use the UI Builder agent to apply different layouts, configure components, and update styling.
ATF troubleshooting agent: Accelerate troubleshooting and resolve test failures quickly by using ATF troubleshooting agent on covered metadata.

Zurich Patch 3
MCP connections and Build Agent: You can now connect the Build Agent to the Figma MCP server. The Figma MCP server enables the Build Agent to access the structured data within Figma files. This connection accelerates the transition from application design to development, helping to make the developer workflow more efficient.

Zurich Patch 2
New Build Agent (Trial) available: A trial version of the Build Agent is now available with Build Agent (Trial). With Build Agent (Trial), you can explore limited interactions with the Build Agent for free.

Zurich release notes
New third-party AI model provider options available for Now Assist: Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI GPT-4.1 and GPT-4.1 mini.
Build Agent, an autonomous AI agent for ServiceNow application development: The Build Agent, located in a chat panel within the ServiceNow IDE, functions as an autonomous AI agent capable of independently generating a complete ServiceNow application. It can handle various code-related tasks, such as rewriting tables, explaining code, validating and improving existing applications, fixing application errors, and more.

Changed in this release

Zurich Patch 5
Changes to Now Assist usage measurement: Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.

Zurich Patch 4

Some Now Assist skills are turned on by default

The new default behavior works as follows:

New customers: When you install a Now Assist product, designated skills are turned on automatically.
Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

Role configuration required for agentic workflows and AI agents

Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they won't execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add. After the roles are configured, users must have the specified role to invoke the agentic workflow or AI agent.

Removed in this release

Zurich Patch 6

Spoke generation has been removed from Now Assist for Creator. See the ServiceNow Store website for additional information.