Zurich Patch 9 Hotfix 2

  • Release version: Zurich
  • Updated June 9, 2026
  • 1 minute to read

    • The Zurich Patch 9 Hotfix 2 release contains fixes to these problems.

    Build information:
    Build date: 06-05-2026_1122
    Build tag: glide-zurich-07-01-2025__patch9-hotfix2-05-29-2026
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    AI Agents (Glide Family)

    PRB2025859

    		 The OffGlideScriptObject.generateAuthorizationInfo API creates JSON Web Tokens (JWT) with current session users

    The API sn_cs_offglide.OffGlideScriptObject.generateAuthorizationInfo() creates JWT with current user sessions, even though the userID value is passed in the request.

    Virtual Agent

    PRB2031950

    		 AI-user fetch issue

    The conversation user for the ZTSD flow is AI L1 Service Desk Specialist, which is the identity type ai_agent. The cache configuration get_user|table:{table}|field:{field}|value:{value} explicitly ignores users of type 'ai_agent'.

    Perform a cache fetch call for the cache key 'get_user|table:{table}|field:{field}|value:{value}' for any user of the identity type 'ai_agent'.

    See that it doesn't return the User field value.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.