Zurich Patch 9 Hotfix 5

  • Release version: Zurich
  • Updated July 2, 2026
  • 2 minutes to read

    • The Zurich Patch 9 Hotfix 5 release contains fixes to these problems.

    Build information:
    Build date: 06-27-2026_2313
    Build tag: glide-zurich-07-01-2025__patch9-hotfix5-06-25-2026
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Next Experience Unified Navigation

    PRB1905386

    		 When a custom Unified Navigation menu is created, the menu items added in the menu are duplicated in 'All' The menu items are duplicated in 'All', and one appears as an application and the other appears as a favorite.
    1. Open an instance.
    2. Open the Unified Navigation menu.
    3. Create a new menu.
    4. Add menu items from the related list, such as 'Access Analyzer'.
    5. Refresh the page.
    6. Open 'All'.
    7. Search for 'Access Analyzer'.

    Notice that it appears twice, and one is an application and the other is added as a favorite.

    Next Experience Unified Navigation

    PRB2038994

    		 Duplicate modules appear when an application is added to the custom menu
    1. Create a custom menu.
    2. Add an application to the custom menu through the related list.
    3. Refresh the menu request by selecting the Refresh button in the 'All' menu.

    Expected behavior: The custom menu has an application with correct modules.

    Actual behavior: The custom menu has an application with duplicate modules.

    Virtual Agent

    PRB2041409

    		 The vaContext object isn't available in the Applicability field of the Virtual Agent topic An error occurs in the logs and the topic is not present, even though it should be conditionally available for the table.
    1. Log in to the instance.
    2. Open a record from the table 'x_snc_pm_product_feature'.
    3. Create a new chat in Now Assist for Request (NASS).
    4. Confirm that the topic 'Generate epics from capability', which should be conditionally available for this table, is not present.

    Notice the error in the logs, 'Script evaluation error at [topic_Generate epics from capability_applicability] ReferenceError: 'vaContext' is not defined. (sys_cs_topic.6db146b993f6f610b2f9f60f2603d678; line 9)'.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.