Zurich Patch 4 Hotfix 5

  • Release version: Zurich
  • Updated January 29, 2026
  • 1 minute to read

    • The Zurich Patch 4 Hotfix 5 release contains fixes to these problems.

    Build information:
    Build date: 01-26-2026_0834
    Build tag: glide-zurich-07-01-2025__patch4-hotfix5-01-23-2026
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Identification and Reconciliation API

    PRB1972817

    		 There's an NMA update exception This results in various errors during the load test.
    1. Run OKR Mixed Load Test with CMDB Updates, Event Management, Discovery, and Order Management.
    2. Run 10M NMA Update using CISP.
    3. Check for errors during the load test.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.