'Crawl' stage reports on the CSDM Data Foundations dashboard
Summarize
Summary of Crawl stage reports on the CSDM Data Foundations dashboard
The Crawl stage reports on the CSDM Data Foundations dashboard provide insights into application services and their relationships with business applications. This functionality helps identify gaps in service mapping critical for effective issue resolution and compliance management.
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Key Features
- CSDM Foundation Indicators: Displays a priority ranking for metrics based on severity, ranging from Critical (1) to Low (5).
- Compliance Visualization: The Result column features color-coded bars indicating compliance levels: Red (0–50%), Yellow (50–90%), Green (over 90%).
- Remediation Playbooks: Includes links to relevant knowledge articles for resolving compliance issues, accessible via Now Support credentials.
- Data Collection Management: Scheduled jobs collect data on key metrics related to application services and their relationships.
Key Outcomes
By utilizing the Crawl stage reports, customers can:
- Identify application services lacking a business application relationship, which is essential for issue tracking.
- Monitor the health of application services through the Application Service Dashboard.
- Manage performance by understanding when data collection is halted due to non-compliance, ensuring efficient dashboard operation.
This capability enhances your ability to maintain accurate configurations in ServiceNow, facilitating better service delivery and operational efficiency.
Crawl stage reports on the CSDM Data Foundations dashboard
Reports on the Crawl tab
In this example, a report on the Crawl tab indicates that there are application services that are not associated with a business application.
- CSDM Foundation Indicators report
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- The Priority value is the product of the weight of the metric and the severity of the actual score. Priority ranges from 1 — Critical (the highest priority), to 5 — Low (the lowest priority).
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The Result column displays a color-coded bar showing the percentage of CIs or the measured item that are in compliance for the key foundational metric.
- Red: 0–50% are in compliance.
- Yellow: 50–90% are in compliance.
- Green: More than 90% are in compliance.
To ensure optimum performance, the system stops collecting data for some metrics when they reach a specified number of non-compliant CIs. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.
- The Remediation playbook URL column displays links to knowledge articles in Now Support with instructions for bringing the CIs into compliance. Use your Now Support credentials to access the knowledge article.
To view detailed information on the impact of a metric and for details on working on issues, select the appropriate Remediation playbook URL.
- App service to business app not Consumed by
- The report identifies incorrect relationships.
- App services missing business app relationship
- Percent of CIs missing an important relationship. The application service is a base-system CMDB table that should map to the related business application in use. Because the application service is typically the system that a caller identifies when they report an issue with an application, the relationship is requires if you are to identify the affected business application. For more information, see Monitor the health of application services on the Application Service Dashboard.
- Business apps missing app service relationship
- Percent of CIs missing an important relationship.
Managing performance of data collection
- App services that are missing a business app relationship
- Business apps that are missing an app service relationship
- App services where the relationship to business apps is not Consumed by