Pareto chart for Knowledge Demand Insights
The Pareto chart for Knowledge Demand Insights enables you to visualize candidate knowledge gaps and prioritize the order in which knowledge gaps should be resolved.
The following information is available in the Pareto chart for Knowledge Demand Insights:
- The left Y axis is the count of tasks with no or insufficient knowledge coverage.
- The right Y axis is the cumulative percentage of the total number of tasks evaluated.
- Each bar represents a collections of similar tasks that don't have good knowledge coverage. The bars are arranged in a descending order such that the collection with most number of tasks appears in the left. This order enables you to resolve the largest collection first. When you point to a bar, you view the number of tasks included within the bar and the cumulative percentage.
- The line graph shows the cumulative percentage of tasks that are included in each collection.
- The blue line indicates the 80% of total number of tasks that have no or insufficient knowledge coverage. The intersection of the blue line and the line graph indicates the minimum number of collections that need to be resolved so that 80% of tasks can be covered.
Pareto chart for demand insights
The following figure displays a Pareto chart for identifying candidate knowledge gaps for incidents.