Conversational catalog overview dashboard
The dashboard shows the information that you need in graphs and a table.
You can view the data of only those catalog items you have edit access to.
In the graphical representation of reports, you can view the following information:
| Graphical representation of reports | Description |
|---|---|
| Conversational and non-conversational item count | The number of catalog items that are conversational and non- conversational. |
| Reasons that make items non-conversational | Reasons for catalog items to be non-conversational. For example, having unsupported questions or scripted UI policies make the item non-conversational. |
| Popular request channels - last 6 months | The channel distribution of catalog item requests that have been submitted in the last six months. |
The Catalog items section shows the following information:
| Column name | Description |
|---|---|
| Catalog item | Name of the catalog item. You can select the name to open the catalog item details page. |
| Conversational status | Conversational or non-conversational status of the catalog item. |
| VA render type | Type of catalog item rendering. Based on the configuration of the catalog item, the render type is determined to be conversation, window, or popup. |
| Number of reasons | The number of the reasons that are causing the item to be non-conversational. You can select the name of the non-conversational catalog item to view the reasons. |
| Number of requests | Number of requests that corresponds to the requests submitted in the last six months. |
| State | The status of the catalog item. |
| Owner | Name of the owner of the catalog item. |
| Updated | Date and time when the catalog item was last edited. |