Enable automatic MID Server selection

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Enabling automatic MID Server selection lets the agent perform a connectivity test against the list of available MID Servers and determine the best connection based on latency and number of currently connected agents. Automatic MID Server selection is disabled by default.

    Before you begin

    Role required: agent_client_collector_admin

    Procedure

    • To enable sending periodic MID Server updates from the ServiceNow instance to existing agents, set the sn_agent.enable_auto_mid_selection system property to true.
    • To enable automatic MID Server selection for individual agents:
      1. Set the enable-auto-mid-selection property in the agent's acc.yml file to true.
      2. Enable and execute the Update MID List for All Agents and Update MID List for All New Agents scheduled jobs.

    What to do next

    To disable automatic MID Server selection again, set each of the properties back to false.

    To schedule updates more often than once daily, or execute the job on demand, see Configure the frequency of updating the agent MID Server list.