Azure Service Bus Queue pattern-based discovery

  • Release version: Xanadu
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Azure Service Bus Queue pattern-based discovery

    The Azure Service Bus Queue pattern-based discovery enables ServiceNow customers to automatically discover and map Azure Service Bus Queue resources within their cloud environments. This discovery integrates data into both CMDB and non-CMDB tables, allowing comprehensive visibility and management of Azure Service Bus Queues.

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    To use this pattern effectively, customers must meet Microsoft Azure discovery prerequisites and enable the relevant discovery pattern, which is disabled by default. Starting with Visibility Content version 6.28.0, pattern activation changes are preserved through upgrades without being treated as customizations.

    When discovering Azure GovCloud (US) accounts, customers must configure the discovery schedule using a datacenter URL for the Azure service account setup.

    Key Features

    • Pattern Activation: Enable the Azure Service Bus Queue discovery pattern to start collecting data about Service Bus Queues.
    • Data Integration: Populates detailed information in both CMDB tables (for configuration items) and non-CMDB tables (for extended inventory data).
    • Non-CMDB Data: Includes queue-specific properties such as batched operations enabled, partitioning status, geographic location, message size limits, resource group, subscription ID, and queue status.
    • CMDB Data: Captures key resource information like install status, operational status, name, type, and location within the Cloud Messaging Service table.
    • CI Relationships: Automatically creates relationships between discovered Service Bus Queues and related CIs such as Cloud Messaging Service, Resource Group, and Azure Datacenter for accurate service mapping.

    Practical Benefits for ServiceNow Customers

    • Improved Cloud Visibility: Gain automated, up-to-date discovery of Azure Service Bus Queues to maintain accurate asset inventories and support IT service management.
    • Enhanced CMDB Accuracy: Detailed resource properties and relationships ensure reliable configuration data to support impact analysis, compliance, and operational efficiency.
    • Support for Azure GovCloud: Configurable discovery schedules allow customers operating in Azure GovCloud environments to maintain compliance and visibility.
    • Seamless Upgrades: Pattern activation and configuration persist through system upgrades, simplifying maintenance and reducing administrative overhead.

    Discovery and Service Mapping Patterns finds Azure services on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the Microsoft Azure discovery prerequisites
    For more information, see the prerequisites section in Microsoft Azure Cloud components discovery using patterns.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.
    Configure the Discovery schedule to support GovCloud
    Discovering Azure GovCloud (US) accounts requires using a datacenter URL when setting up an Azure service account. For more information, see Set up Azure service accounts.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Azure - Service Bus Queue - Extended Inventory(LP) pattern.

    You can review the non-CMDB Azure tables by navigating to All > Configuration > Azure. You can also search the navigation filter for the specific pattern name.

    Table 1. Azure Service Bus - Queue [cmdb_azure_service_bus_queue]
    Field Description
    Enable Batched Operations [enable_batched_operations] Indicates whether batched operations are enabled for the queue.
    Enable Partitioning [enable_partitioning] Indicates whether message partitioning is enabled for load distribution across multiple message brokers.
    DC Location [location] The geographic region where the Service Bus queue is deployed.
    Max Message Size In KB [max_message_size_in_kb] The maximum allowed size of a single message in kilobytes (KB).
    Max Size In MB [max_size_in_mb] The maximum storage size of the queue in megabytes (MB).
    Object Id [object_id] The unique identifier for the Service Bus queue.
    Resource Group [resource_group] Name of the resource group.
    Subscription ID [subscription_id] The subscription ID.
    Status [status] The current status of the Service Bus queue.
    Configuration Item [configuration_item] References the Cloud Messaging Service [cmdb_ci_cloud_messaging_service] table.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Azure - Service Bus Queue - Extended Inventory(LP) pattern.

    Table 2. Cloud Messaging Service [cmdb_ci_cloud_messaging_service]
    Field Description
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Location [location] The geographic region where the Service Bus queue is deployed.
    Name [name] The name of the Service Bus queue.
    Object ID [object_id] The unique identifier for the Service Bus queue.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.
    Type [type] Type of resource. The value is set to Microsoft.ServiceBus/namespaces/queues.

    CI relationships

    The pattern creates these relationships to support discovery.

    CI Relationship CI
    Cloud Resource [cmdb_ci_cmp_resource] Contains::Contained by Cloud Messaging Service [cmdb_ci_cloud_messaging_service]
    Resource Group [cmdb_ci_resource_group] Contains::Contained by Cloud Messaging Service [cmdb_ci_cloud_messaging_service]
    Cloud Messaging Service [cmdb_ci_cloud_messaging_service] Hosted on::Hosts Azure Datacenter [cmdb_ci_azure_datacenter]
    Azure Service Bus - Queue [cmdb_azure_service_bus_queue] References Cloud Messaging Service [cmdb_ci_cloud_messaging_service]