Fine-tune application services to implement owner requests

As an administrator, you tweak and fine-tune maps based on comments from the application service owner.

Before you begin

Role required: service_mapping_admin

About this task

You can edit discovered and manually created application services.

Important:

You cannot fine-tune or edit tag-based and dynamic services from the map.

Reviewing and implementing owner requests is part of the review and approval process.

To see documentation for another review phase, click the relevant box in the diagram.

Procedure

1. Navigate to the relevant application service:
   1. Click Approve on the Home page.
      The Home page displays only information on service instances that Service Mapping can discover or already discovered. The Home page does not display information on service instances that are created manually or using the API.
   2. Click Fix Rejected.
   3. Right-click the required application service and select Open Service Form.
      The form for this application service opens.
2. Click Reject Messages on the left.
   The owner comments are displayed under the Service Discovery Messages tab.
3. Review the reject messages to see comments that the application service owner left.
4. Click View Map.
5. Implement changes requested by the application service owner.
6. Click the discovery message describing the service defect that you have fixed and click Mark as Resolved under Action On Selected on the right.
7. If necessary, resend the application service for review.

• Manually add CIs to an application service
  Add configuration items to manually created application services or to services discovered by Service Mapping.
• Remove CIs not belonging to application services
  Remove CIs erroneously mapped as part of an application service by Service Mapping. Unnecessary CIs included in the map can generate irrelevant alerts in Event Management. For example, when creating an application service for a web portal, Service Mapping might automatically discover a connection to unaffiliated external services, such as PayPal.
• Transfer a map segment into another application service
  You can remove a branch of a service and place it into another application service, either new or existing. Transfer map segments to split large services or when you want to organize services differently from the initial mapping result.
• Link application services
  You can manually link two application services by adding a reference to one application service into another application service. The service that contains the reference, becomes a dependent service. The service that you include as a reference is a contained service. You can link application services to create dependencies for impact monitoring in Event Management.
• Discover CIs identified as generic applications
  Service Mapping identifies application configuration items (CIs) that it failed to properly discover as generic applications. Correctly identify generic applications by creating a simplified discovery pattern from an application service map, rather than creating a fully functional pattern from scratch using the Pattern Designer.

Related concepts

• Review and approval of application service maps
• Application service completion
• Application service analysis and maintenance using classic Service Mapping

Related tasks

• Map multiple application services suggested by classic Service Mapping
• Map application services using tags with classic Service Mapping
• Map multiple application services from a CSV file using classic Service Mapping
• Map a single application service using classic Service Mapping
• Fix application service errors in bulk
• Fix errors in individual application service maps