Service Mapping Workspace
Summarize
Summary of Service Mapping Workspace
The Service Mapping workspace serves as a centralized platform for efficiently mapping application services. It allows users to visualize, analyze, monitor, and manage service mapping tasks, enhancing resource management and overall service delivery.
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Key Features
- Machine Learning Readiness: Ensure your Machine Learning environment is set up before mapping application services.
- Detailed Service Maps: Access comprehensive information on service maps categorized by various attributes.
- Automated Service Suggestions: Utilize this feature to identify and create or enhance application service candidates.
- Improved Resource Utilization: Leverage unmapped servers associated with application service candidates to create new application services.
Key Metrics
- Mapped Application Services: Shows the number of previously mapped application services, including details on operational status and business criticality.
- ML-Powered Candidates: Displays the number of application service candidates identified by the Automated Service Suggestions feature.
- Mapped Servers: Indicates the number of servers linked to application services, with insights into their operational status and ownership.
Reports
- Service Maps by Operation Type: Bar report categorizing mapped services by their operation type.
- Service Maps by Creation Method: Pie report showing the distribution of mapped services based on how they were created.
- Service Maps by Criticality: Bar report grouping mapped services according to their criticality level.
- Unmapped Servers: Bar report presenting unmapped servers that can be matched to application service candidates.
Additional Components
- Populate Data: Refresh the page to update displayed information.
- Search for Server: Locate specific servers by name to access detailed information.
- Application Service Readiness Dashboard: Verify Machine Learning readiness and ensure predictive intelligence is enabled.
For more assistance, refer to related concepts and tasks, including mapping application services based on Automated Service Suggestions and name suggestions for application service candidates.
The Service Mapping workspace provides a central location to streamline the process of mapping your application services. Use the visualizations and reports to analyze, monitor, and update your resources, create application services, and manage your service mapping tasks efficiently.
Access
Navigate to .
Key features and capabilities
- Machine Learning (ML) readiness - Confirm that your Machine Learning environment is prepared before you start to map application services.
- Detailed service maps - Drill down for detailed information on service maps across various categories.
- Automated Service Suggestions - Leverage Automated Service Suggestions to evaluate suggested application service candidates, using them to create application services or enhance existing ones.
- Improved resource utilization - Use unmapped servers linked to an application service candidate to create application services.
Key Metrics
- Mapped application services
- The number of application services previously mapped. Select to view specific information about these services such as operational status and business criticality.
- ML-powered candidates
- The number of application service candidates identified using the Automated Service Suggestions feature.
- Mapped servers
- The number of servers currently linked to an application service. Select to view information such as operational status and owner.
Reports
Select the relevant section of each report to view more detailed information.
| Title | Type | Source table | Description |
|---|---|---|---|
|
Service maps by operation type |
Bar report  |
cmdb_ci_service_discovered |
A bar report that presents the mapped application services grouped by operation type. |
| Service maps by creation method | Pie report  |
cmdb_ci_service_discovered | A pie report that presents the mapped application services grouped by creation method. |
| Service maps by criticality | Bar report |
cmdb_ci_service_discovered | A bar report that presents the mapped application services grouped by the level of criticality. |
| Unmapped servers Note: This view is applicable to users with Service Mapping Plus versions earlier than 1.16.3. |
Bar report |
Server [cmdb_ci_server] Service Configuration Item Association [svc_ci_assoc] Application service candidate [sa_ml_application_service_candidate] |
A bar report that presents unmapped servers that have been matched to an application service candidate as well as those servers with no candidate. Select Unmapped servers with candidate to view servers you can use to create an application service. For more information, see Create an application service for unmapped servers. |
Additional components
- Populate data
- You can select this button to refresh the page and update the displayed information to reflect the most recent data.
- Search for server
- You can locate a specific server using this field by entering the server name to see a list of options. Selecting the server you want from the list, and then Search, takes you to the Mapped Server page. Select the server name for more detailed information.
Application service readiness dashboard
Select the Application service readiness icon
to access the Application service readiness dashboard.
Use this dashboard to ensure you have enabled Predictive Intelligence, verify Machine Learning readiness, and confirm that your data has been trained.
For more information about application readiness, see Application service readiness dashboard in configurable workspace.