Tag-based mapping in the Service Mapping Workspace
Summarize
Summary of Tag-based mapping in the Service Mapping Workspace
The Tag-based service mapping dashboard in the Service Mapping Workspace offers a streamlined, user-friendly interface for managing and optimizing tag-based service maps. It enables ServiceNow customers to efficiently review, update, and create tag-based services through interactive widgets, data visualizations, and list navigation tools.
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Prerequisites and Access
- Requires Service Mapping Plus version 1.16.3 or higher.
- Users must have the servicemappingadmin role.
- Access the dashboard via Workspaces > Service Mapping and select the Tag-based service mapping icon.
Key Features
- Key Metrics Widgets: Visualize the number of tag-based service maps, service families with categories, and tag categories. Clicking a widget navigates to detailed lists for deeper insights.
- Report Visualization: A two-variable line graph displays the total number of tag-based service candidates versus service maps over a 30-day period, helping evaluate mapping progress against candidates.
- List Navigation Pane: Provides easy access to:
- Tag-based service maps — view, delete, or create new tag-based services.
- Service families with categories — explore service families, mapped services, and candidates; create new tag-based services.
- Tag categories — manage tag categories and their associated tag keys; create new tag categories.
- Domain Separation Support: When operating in a domain-separated environment, service families must be assigned to the appropriate leaf domain. Tag-based services are then populated only with configuration items (CIs) from that domain. Without Performance Analytics domain support, data visualizations related to tag-based service maps may be unavailable, prompting installation of the Performance Analytics Domain Support plugin.
- Tag-based Application Service Form: Centralized detailed view of selected tag-based services including configurations and associated CIs.
Practical Benefits
ServiceNow customers can leverage this dashboard to gain clear visibility into their tag-based service mapping efforts, quickly identify gaps between service candidates and mapped services, and efficiently manage service and tag categories. The workspace’s integration with domain separation and Performance Analytics ensures accurate, domain-specific insights and reporting.
The Tag-based service mapping dashboard offers an intuitive way to manage tag-based services. Use the widgets, data visualizations, and list navigation to review and update your services, or create new tag-based services in a few steps. The dashboard enhances the Service Mapping Workspace, offering an efficient and user-friendly interface for organizing and optimizing your service mappings.
Prerequisites
Access to tag-based service mapping in the Service Mapping workspace requires the installation of Service Mapping Plus version 1.16.3. For more information, see Install Service Mapping Plus.
Required role
service_mapping_admin
Access
To open the dashboard, navigate to , then select the Tag-based service mapping () icon from the navigation pane.
Key metrics
Selecting a widget in this section redirects you to the list for more detailed information.
- Tag-based service maps
- The number of service maps created using tag-based service mapping.
- Service families with categories
- The number of service families created to store service candidates and service maps.
- Tag categories
- The number of tag categories, which group tags that have a related use.
Report
| Title | Type | Description |
|---|---|---|
|
Total number of tag-based service maps vs. service candidates |
Two-variable line graph
|
A chart that shows the tag-based service candidates and the tag-based service maps created on a given day over a 30-day period. Use this information to evaluate the actual number of services mapped as compared to the number of service candidates created. |
List navigation
The List navigation pane displays tag-based service mapping information.
- Tag-based service maps
-
- View or delete existing service maps.
- Initiate the flow to create a tag-based service.
- Tag-based families with categories
-
- View service families that have at least one selected category.
- Select a service family to view detailed information including mapped services and service candidates.
- Initiate the flow to create a tag-based service.
- Tag categories
-
- View or delete existing tag categories.
- Select a tag category to view detailed information, including tag keys.
- Initiate the flow to create a tag category.
Domain separation
When creating a service family for mapping services based on tags in domain-separated environment, you must pick the relevant leaf domain. Service Mapping populates tag-based services based on this service family only with CIs belonging to the leaf domain to which the service family belongs. If you have domain separation without Performance Analytics domain support, you can't see data visualization for the total number of tag-based service maps versus service candidates. You’re then redirected to install the Performance Analytics Domain Support plugin.
For more information about domain separation and Service Mapping, see Domain separation and Service Mapping.