Components installed with Service Observability

  • Release version: Xanadu
  • Updated January 30, 2025
  • 1 minute to read

    • Several types of components are installed with activation of the Service Observability plugin, including tables and user roles.

    Roles installed

    Role title [name] Description Contains roles
    Operator/Operations manager [snc_sow_svcobs.manager] Triages incidents in the SOW. Views basic health metrics for a service and more detailed service metrics from related entities.
    • sn_sow_srm.srm_responder
    • connection_admin
    • evt_mgmt_connector_instance_write
    Service Observability admin [sn_sow_svcobs.admin] Configures data sources and adds data mappings. Customizes dashboard templates.
    • sn_sow_srm.srm_admin
    • connection_admin
    • evt_mgmt_connector_instance_write
    • sn_sow_itsm_admin.sow_admin_user

    Store applications installed

    The following are installed when you install Service Observability.

    Store application [plugin] Description
    Service Observability UI

    [sn_service_obs_ui]

    		 The Overview and Observability tabs in the Service Details page of the SOW.
    Service Reliability Management Service Reliability Management and Service Observability display service performance metrics together to give a holistic view into service health.
    Platform Analytics Enables customizing the dashboards.

    Tables installed

    Table Description

    Dashboard fragments

    [sn_sow_svcobs_dashboard_fragments]

    Contains the definitions of dashboards in JSON format.

    Service to data mapping configuration map

    [sn_sow_svcobs_svc_to_config_map]

    		 Associates data mapping configurations with a registered service using the CMDB Group Contains Configuration Item [cmdb_group_contains_ci] table.

    Data mapping configurations

    [sn_sow_svcobs_mapping_config]

    		 Defines a data mapping configuration for a service.

    Data mapping configuration rules

    [sn_sow_svcobs_mapping_config_rules]

    		 Defines a single tag-based mapping rule.

    Observability data source

    [sn_sow_svcobs_data_source]

    		 Defines a third-party APM vendor data source (an http_connections) that can be used to get telemetry for services.

    Service Observability entity records

    [sn_sow_svcobs_entity_records]

    		 Records configuration items and unknown monitored objects for entities that appear in dashboards.
    Service Observability PA Dashboards

    sn_sow_svcobs_pa_dashboards

    		 Contains reference information for customized dashboards.