Mute an unimportant alert

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Eliminate distracting new alerts for insignificant issues by muting them.

    Before you begin

    Role required: evt_mgmt_operator or evt_mgmt_admin

    About this task

    When you mute an alert that is based on the keyword metric or the pattern severity metric, the system mutes the metric in the dominant pattern. The dominant pattern is the main pattern that contributes to the anomaly. For the specified source only, anomalous behavior for the metric that is associated with the muted alert no longer generates alerts. You can also mute the metric that is associated with an unimportant alert for all components of the Application Service. A component can be multiple CIs that perform the same function.

    Procedure

    1. In the Service Operations Workspace, open the Log Analytics alert that you don't want to see again.
    2. Select Apply ML feedback
    3. Mute the metric associated with the alert by doing one of the following:
      • Select Mute alert metric to mute the metric for the specified source only.
      • Select Mute alert metric for all components to mute the metric for all components of the Application Service.
    4. Confirm the action in the dialog box.
      Note:
      Processing this feedback might take a few seconds.
    5. Optional: Restore the muted alert.
      If you no longer want the muted alert to be treated specially, you can restore normal significance to the alert metric. For more information, see Restore normal importance to an alert metric.