Release lifecycle documentation AI agent

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Release lifecycle documentation AI agent

    The Release lifecycle documentation AI agent, accessible through Now Assist for Creator, automates documentation tasks throughout the app development lifecycle. This capability helps ServiceNow customers manage application development at scale by generating clear, consistent, and useful documentation such as release notes and update set descriptions.

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    Key Features

    • Automated Documentation Generation: Automatically generate release notes that capture app changes and version history.
    • Update Set Descriptions: Create concise descriptions for local and remote update sets to communicate the intent and scope of changes effectively.
    • Configurable Agent: Customize the AI agent to align with your app governance and documentation requirements.

    Important Considerations

    • Availability of AI model providers and Now Assist features may vary by region and environment, including restrictions for customers in in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, and regulated markets.
    • ServiceNow continuously updates product availability and recommends checking the latest information to confirm feature access.
    • AI-generated content requires human oversight to verify accuracy, completeness, and appropriateness for your specific use cases, especially in sensitive areas like healthcare, finance, legal, employment, security, or infrastructure.

    Data Handling and Privacy

    The agent transfers data from your ServiceNow instance to a centralized environment, which may involve third-party cloud providers such as Microsoft Azure. Data handling complies with ServiceNow’s internal policies and compliance frameworks. Inputs, outputs, and edits made within the application are collected to improve ServiceNow AI technologies, with an option for customers to opt out of data collection.

    Support and Troubleshooting

    For assistance, customers can leverage the ServiceNow Community, search the Known Error Portal, or contact Customer Service and Support.

    Automate documentation tasks across the app development lifecycle with the release lifecycle documentation AI agent, available with Now Assist for Creator.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.