App summary generation

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of App Summary Generation

    The ServiceNow® Now Assist for Creator application leverages generative AI to create summaries of apps with just one click. This functionality allows users to easily copy summaries into app descriptions or to identify duplicate apps, enhancing efficiency in app management.

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    Key Features

    • One-Click Summary Generation: Quickly generates summaries for apps, streamlining documentation processes.
    • Configuration: Users must enable the app summary generation skill within the Now Assist for Creator application to start summarizing apps.
    • Role Requirements: Specific roles are needed to utilize the app summary generation skill effectively.

    Key Outcomes

    By using the Now Assist for Creator application, ServiceNow customers can expect to improve documentation accuracy and reduce the time spent on app descriptions. However, users should be mindful of the AI's limitations and ensure human oversight to verify the generated content, especially in critical sectors like healthcare or finance. Additionally, customers should be aware of data processing policies and opt-out options related to data collection.

    Use the ServiceNow® Now Assist for Creator application to use generative AI for summarizing an app. With a single button, Now Assist for Creator generates the app summary that you can then copy to the app description, or use to find duplicate apps.

    Figure 1. Now Assist app summary generation
    Summarize what an app does

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:
    ServiceNow Community
    ServiceNow Community
    Support

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which App generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.