Zurich Patch 1 Hotfix 2

  • Release version: Zurich
  • Updated October 16, 2025
  • 1 minute to read

    • The Zurich Patch 1 Hotfix 2 release contains fixes to these problems.

    Build information:
    Build date: 10-11-2025_2320
    Build tag: glide-zurich-07-01-2025__patch1-hotfix2-10-11-2025
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    OneExtend

    PRB1944861

    		 Revert NASK licensing charge by token to not include input tokens

    The assist charge logged in sys_gen_ai_usage_log is based on 1 assist per 1000 tokens, where tokens = input tokens + 3 * output tokens.

    Invoke the custom skill created in the NA Skill Kit.

    Observe that the assist charge logged in sys_gen_ai_usage_log is based on 1 assist per 1000 tokens, where tokens = input tokens + 3 * output tokens.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.