Zurich Patch 4 Hotfix 4b

  • Release version: Zurich
  • Updated March 11, 2026
  • 1 minute to read

    • The Zurich Patch 4 Hotfix 4b release contains fixes to these problems.

    Build information:
    Build date: 03-05-2026_1840
    Build tag: glide-zurich-07-01-2025__patch4-hotfix4b-03-03-2026
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Inbound API Integration Usage Framework

    PRB1997896

    		 HttpServletRequest is recycled during long transactions, which causes unhandled exceptions in HttpRequest AttributeAccessor Long-running SOAP transactions, including ODBC queries, can fail to complete on Zurich instances due to an unhandled error during telemetry collection.

    Scenario 1:

    Attempt to query large datasets using ODBC.

    Scenario 2:

    To reproduce using only SOAP, increase the max limit and query 30k+ records in a single request.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.