Zurich Patch 7a Hotfix 1

  • Release version: Zurich
  • Updated April 29, 2026
  • 1 minute to read

    • The Zurich Patch 7a Hotfix 1 release contains fixes to these problems.

    Build information:
    Build date: 04-23-2026_1103
    Build tag: glide-zurich-07-01-2025__patch7a-hotfix1-04-21-2026
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Now Assist in AI Search

    PRB1920760

    		 GenAI log IDs are not returned for Now Assist Genius Results This issue occurs in Virtual Agent, portal, Now Assist Actions, Now Assist Q&A, Synthesized Response, or anywhere a Now Assist Genius Result (GR) can be returned. Feedback is not logged even though there should be a value after the user selects the Thumbs up icon or Thumbs down icon on the Genius Result (GR).
    1. Open Virtual Agent.
    2. Perform a search that returns at least one Now Assist Genius Result (GR).
    3. Select the Thumbs up icon or the Thumbs down icon on the GR.
    4. Run the background job to process queued signals.
    5. Open the sys_generative_ai_log table.
    6. Inspect the Feedback field for the transactions relevant to the Genius Result the user provided feedback on.

    Expected behavior: There should be a value such as 'Rejected' for negative feedback or 'Accepted' for positive feedback.

    Actual behavior: The feedback is not logged.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.