View services health reports
Summarize
Summary of View services health reports
The CMDB service dashboard provides a centralized view of health reports for services, allowing users to identify health issues and take necessary actions to enhance CMDB health. It leverages the Performance Analytics framework for effective data presentation and reporting.
Show less
Key Features
- Health Reporting: Displays aggregated health data for services, enabling users to drill down into individual services for detailed reports.
- Configuration Requirements: Requires activation of the Event Management and Service Mapping Core plugin, along with asset or itil roles.
- Data Configuration: Uses settings from Business, Manual, and Technical Service classes. Customization is possible via CI Class Manager and CMDB Health Preferences.
- Domain Awareness: If domain separation is activated, the dashboard reflects data and settings based on the user's domain.
- Access Path: Users can navigate to Configuration > CMDB Dashboard > Service View to access the dashboard.
Key Outcomes
By configuring the CMDB service dashboard, organizations can expect:
- Improved visibility into service health across various configurations.
- Ability to address health issues with actionable insights derived from detailed reports on service classes.
- Enhanced operational efficiency through quick identification of duplicate, orphan, or stale CIs.
- Clear health status representation using color codes, facilitating rapid understanding of service health at a glance.
The CMDB service dashboard serves as a central location to view aggregated health reports for services at a glance. Also, it lets you drill into a service to perform remediation actions that address health issues, and that improve CMDB health. The CMDB service dashboard uses the Performance Analytics framework for dashboards and employs the capabilities it provides.
Requirements
- The Event Management and Service Mapping Core plugin must be activated.
- Role required: asset or itil.
Configuration
The CMDB service dashboard requires some configuration before it can display meaningful data, using the same settings as the CMDB dashboard. The CMDB service dashboard uses the settings for the Business Service, Manual Service, and Technical Service classes. For each CI that is included in a service, the rule settings of its respective class are applied. You can customize these settings in the CI Class Manager, and on the CMDB Health Preferences page. Once CMDB Health is configured and the CMDB Health Dashboard Jobs are enabled, the CMDB service dashboard displays data that is automatically collected and calculated on a recurring schedule.
The glide.cmdb.services_hierarchy_limit system property limits the number of service CIs that appear in the CMDB service dashboard. This limit applies to any child class of the Application Services [cmdb_ci_service_auto] class and is set to 10,000 by default.
Domain separation
CMDB Health is domain aware. If domain separation has been activated, then the CMDB service dashboard displays health based on data, rules, and settings from the logged-on user domain. If rules and settings are not defined for a child domain, then the parent’s settings are applied, recursively.
Access
Access the CMDB service dashboard by navigating to .
Report details
The CMDB service dashboard displays aggregated health for services, and also details for individual services. For a specific service, the CMDB service dashboard displays aggregated health for all the CIs in that service, including the service CI itself. Also it provides useful reports about service classes such as the Business Service class. You can drill down those reports to display further details of duplicate, orphan, or stale CIs per service and lists of the top 10 incident, alert, and change generating CIs in the service.
All default widgets can be filtered using the CMDB service hierarchy tree. Initially, the service hierarchy filter is set to Business Service. Click Business Service to expand it and to select a different class, filtering all widgets on the dashboard to display data only for the selected class, its child classes, or services of that class.
In each scorecard widget, the horizontal bar in the center and the % number are correlated, displaying the aggregated health summary for the KPI. Health results of associated metrics are displayed underneath, each contributing according to the weight configuration of the metric scorecard, and its threshold.
With the exception of the Overall health scorecard, you can drill into any widget in the service dashboard:
- In a scorecard widget: Click the large aggregated percent number or the health bar to drill into a more detailed dashboard for that KPI.
- In a charts widget: Click a bar to display a list of all the records that the bar represents.
- In lists: Click the ‘i’ icon to view a list of all the tasks or alerts related to the CI.
Color codes
The CMDB service dashboard uses color codes when displaying aggregated health status. The status definitions are based on the threshold limits for each scorecard, defined in the CI Class Manager.
| Color code | Definition | Default threshold setting |
|---|---|---|
| Green | Best | Less than or equal to 33 |
| Orange | At risk | More than 33 and less than or equal to 67 |
| Red | Critical | More than 67 |
| Gray | Incomplete | N/A |
The 
icon indicates that the maximum failure threshold for the scorecard has been reached. The tests for the metric are halted for this cycle, and all associated aggregated summaries display 0%.