CMDB Health dashboards

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • CMDB dashboards display CMDB health reports and let you configure the CMDB health KPIs and metrics that CIs are evaluated for.

    Dashboard Use
    CMDB Dashboard

    Configuration > CMDB Dashboard > CMDB View

    		 Main CMDB health dashboard:
    • Overall CMDB and class level aggregated CI health. Aggregation is displayed from the metric level up to the overall CMDB level.
    • Aggregated health for CI relationships, and its metrics.
    • Displays the tasks that were generated for CIs that failed a health test.
    • Drill down for each KPI to a detailed report of associated metrics, broken by class.
    • Manage the CMDB Health Dashboard jobs.

    Video: CMDB Health dashboard
    CI Dashboard

    <CI form> > Dashboard

    		 Health reports at the CI level:
    • Pass/fail results for each metric, per CI.
    • Displays incidents, changes, and other tasks affecting the CI, and business services affected by the CI.
    CI Class Manager

    Configuration > CI Class Manager

    		 Central location to manage CI classes and to configure CMDB health settings:
    • Configure scorecard thresholds of all KPIs and associated metrics.
    • Configure weight of KPIs and associated metrics in health aggregation.
    • Manage rules and definitions that are used for health tests, such as orphan rules, audit certificates, and recommended fields rule.
    • Explore the class hierarchy.
    • Update and extend a CI class.
    • Delete all records for a class.
    CMDB Health Preferences

    Configuration > Health Preferences

    		 Central location for configuring CMDB Health settings:
    • Configure CMDB Health preferences.
    • Manage the CMDB Health Dashboard jobs.
    • Activate and configure weighted averages for KPIs and metrics.
    • Set the maximum failure threshold for the KPIs.
    • Configure creation of tasks for failed CIs.
    CMDB Service Dashboard

    Configuration > CMDB Dashboard > Service View

    		 Main CMDB service health dashboard:
    • Overall service aggregated health and detailed health for CIs per service. Aggregation is displayed from the metric level up to the overall services level.
    • Displays the tasks that were generated for CIs in a service that failed a health test.
    • Drill down for each KPI to a detailed report of associated metrics, broken by class.
    • Manage the CMDB Health Dashboard jobs.
    CMDB Group View Dashboard

    Configuration > CMDB Dashboard > Group View

    		 Main CMDB groups (whose type is Health) dashboard:
    • Overall CMDB health groups aggregated health and detailed health for CIs in the group. Aggregation is displayed from the CI level up to the overall group level.
    • Drill down for each KPI to a detailed report of associated metrics, broken by class.
    • Manage the CMDB Health Dashboard jobs.