View CMDB groups health reports

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of View CMDB Groups Health Reports

    The CMDB group view dashboard provides a centralized display of health reports for Configuration Management Database (CMDB) groups, enabling users to quickly assess and address health issues. It leverages the Performance Analytics framework to aggregate and present data effectively.

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    Key Features

    • The dashboard requires prior configuration similar to the CMDB dashboard, utilizing CI class rules and settings adjustable in the CI Class Manager and CMDB Health Preferences.
    • It is domain-aware, displaying health data relevant to the logged-in user's domain, with child domains inheriting settings from parent domains if necessary.
    • Access the dashboard via Configuration > CMDB Dashboard > Group View and select a group from the CMDB Health Group List.
    • Users can drill down into health reports to identify issues related to duplicate, orphan, or stale CIs.
    • Dynamic color coding indicates health status, reflecting thresholds set in the CI Class Manager.

    Key Outcomes

    By using the CMDB group view dashboard, ServiceNow customers can:

    • Quickly identify and remediate health issues within CMDB groups, thereby enhancing overall CMDB health.
    • Utilize detailed scorecards and metrics to monitor the health of configuration items effectively.
    • Receive visual status updates through color-coded health summaries, facilitating timely decision-making.

    The CMDB group view dashboard serves as a central location to view aggregated health reports for CMDB groups at a glance. Also, it lets you drill into a CMDB group to perform remediation actions that address health issues, and that improve CMDB health. The CMDB group view dashboard uses the Performance Analytics framework for dashboards and employs the capabilities it provides.

    Configuration

    The CMDB group view dashboard requires some configuration before it can display meaningful data, using the same settings as the CMDB dashboard. For each CI that is included in a CMDB group, the rule settings of its respective class are applied. You can customize these settings in the CI Class Manager, and on the CMDB Health Preferences page. Once CMDB Health is configured and the CMDB Health Dashboard Jobs are enabled, the CMDB group view dashboard displays data that is automatically collected and calculated on a recurring schedule.

    CMDB Health is domain aware. If domain separation has been activated, then the CMDB group view dashboard displays health based on data, rules, and settings from the logged-on user domain. If rules and settings are not defined for a child domain, then the parent’s settings are applied, recursively.

    Role required: asset or itil.

    Access

    Access the CMDB group view dashboard by navigating to Configuration > CMDB Dashboard > Group View. Then, select a CMDB group from the CMDB Health Group List drop-down list.

    Report details

    For each CMDB group, the CMDB group view dashboard displays aggregated health for all the CIs in that group. You can drill down those reports to display further details of duplicate, orphan, or stale CIs per CMDB group. In each scorecard widget, the horizontal bar in the center and the % number are correlated, displaying the aggregated health summary for the KPI. Health results of associated metrics are displayed underneath, each contributing according to the weight configuration of the metric scorecard, and its threshold.

    With the exception of the Overall health scorecard, you can drill into any widget in the CMDB group view dashboard:

    • In a scorecard widget: Click the large aggregated percent number or the health bar to drill into a more detailed dashboard for that KPI.
    • In a chart widget: Click a bar to display a list of all the records that the bar represents.
    • In lists: Click the ‘i’ icon to view a list of all the tasks or alerts related to the CI.

    Color codes

    The CMDB group view dashboard uses color codes when displaying aggregated health status. The status definitions are based on the threshold limits for each scorecard, defined in the CI Class Manager.

    Color code Definition Default threshold setting
    Green Best Less than or equal to 33
    Orange At risk More than 33 and less than or equal to 67
    Red Critical More than 67
    Gray Incomplete N/A

    The Warning that max failure is reached. icon indicates that the maximum failure threshold for the scorecard has been reached. The tests for the metric are halted for this cycle, and all associated aggregated summaries display 0%.