Sentiment analysis for surveys

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can use sentiment analysis to determine whether user responses for a survey are considered positive, negative, or neutral.

    Activate the Sentiment Analysis (com.snc.sentiment_analysis) plugin.

    For a survey, you can select questions that should be used for analysis. The survey responses of these questions are sent to the thirdparty platforms for analysis through the specified connector configurations.

    Note:
    You can only use string type questions for sentiment analysis.
    The sentiment analysis results are displayed under Survey > Question Sentiment Results. The sentiment label is based on the normalized score:
    Table 1. Sentiment label
    Normalized score Sentiment label
    -1 to 0 Negative
    0 Neutral
    0 to 1 Positive