Outlook Actionable Messages

Outlook actionable messages plugin enables users to respond to the survey from within the Microsoft Outlook application.

• Install Outlook Actionable Messages plugin
  Install Outlook Actionable Messages(sn_ms_oam) plugin to configure actionable messages.
• Customize fields for the approval message
  Customize the body message for a request, change, and request item approval sent in Microsoft Outlook.
• Enable Advanced view for Outlook Actionable Message definition
  Enable the advanced view to customize the actionable message as per the requirement for Microsoft Outlook.

Related concepts

• Survey designer
• Survey users and groups
• Survey definitions
• Survey questions
• Survey trigger conditions
• Survey distribution
• Sentiment analysis for surveys
• Surveys in Service Portal and the Now Mobile app
• Surveys in ITSM Virtual Agent
• Legacy survey migration

Related tasks

• View survey reports
• View a survey instance
• Copy a survey
• Publish a survey
• Customize the appearance of a survey
• Create a survey designer template question