Flow generation

Use ServiceNow Otto for Creator to create a flow or subflow from a text description.

This video demonstrates creating a flow from a text description.

Get started

ExploreLearn about flow generation	ConfigureActivate the ServiceNow Otto for Creator plugin and the flow generation skill
GenerateCreate a flow from a text description	ReferenceGet details about ServiceNow Otto for Creator roles

Important:

• Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
• Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
• Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
• Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

Important:

Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.

Important:

Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows:

New customers

When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically.

Existing customers who are upgrading (starting with Zurich Patch 4)

There is no change to skills, agents, or agentic workflows that are currently enabled and customized.

An AI asset is turned on if:

• The AI plugin is installed, but the asset was never turned on.
• An admin has never adjusted roles for the skill.

An AI asset is not turned on if:

• The asset was previously turned on, and then turned off again.
• An admin has adjusted roles for the asset.

For more information, see Now Assist skills, agents, and agentic workflows on by default.

AI limitations

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

Data processing

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

Data collection

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

For more information, see the Now Assist documentation.

• Exploring flow generation
  Create multiple step flows and subflows with generative AI. Generate appropriate data pill values for supported flow triggers and action inputs.
• Turn on the flow generation skill
  Turn on the flow generation skill to use generative AI to create and edit flows.