Combined AI Desktop Actions release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 8 minutes to read

    • Consolidated page of all release notes for AI Desktop Actions from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family AI Desktop Actions release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading AI Desktop Actions to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    Upgrade the currently installed AI Desktop Actions Software Installers (MSIs) by downloading and installing the newer version of the application. Make sure to close the current execution and close the desktop app before staring the installation for upgrade. For more information, see Download installer.

    Australia

    Upgrade the currently installed AI Desktop Actions Software Installers (MSIs) by downloading and installing the newer version of the application. Make sure to close the current execution and close the desktop app before staring the installation for upgrade. For more information, see Download installer.

    New features

    Between your current release family and Australia, new features were introduced for AI Desktop Actions.

    Release Release notes

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Support for different screen resolutions and scaling
    Desktop actions now run reliably on machines with different screen resolutions and scaling. Screen resolution and scaling are consistent across all screens of a desktop actions during creation, saving, and publishing.
    Zurich Patch 4
    Design UI block desktop actions in Design workspace
    Design, configure, and manage desktop actions in the Design workspace that enables:
    • Auto-recording or manually capturing screens and defining UI interactions, such as clicking buttons, typing into text boxes, and selecting from drop-down menus.
    • Adding details such as name, description, input and output parameters.
    • Testing desktop actions before activating them.
    • Publishing desktop actions to AI Agent Studio as tools for AI agents to execute.

    Example: Filling out fields and submitting a form.

    Use non-UI block desktop actions
    Add default desktop actions of the type non-UI block as tools to AI agents in AI Agent Studio. The non-UI block actions include pre-built connectors that enable your agentic workflows to interact with various applications and system components. These connectors streamline automation by offering pre-built actions for common tasks, reducing the need for complex scripting.

    Each connector focuses on a specific application or system area, providing a collection of related actions. For example, the Microsoft Outlook connector offers actions for email management, while the File and Directory connector provides actions for file system operations.

    The following connectors are supported:
    • Microsoft Excel
    • Microsoft Outlook
    • Microsoft Word
    • PDF
    • PowerShell
    • SQL
    • SSH
    • SystemAction

    Example: Reading data from Microsoft Excel or emails from Microsoft Outlook.

    Adding desktop actions to AI agents in AI Agent Studio
    Seamless integration with AI Agent Studio has enabled effortless configuration of desktop actions to automate repetitive tasks on applications without APIs. AI agents can reason, plan, and execute desktop actions autonomously and semi-autonomously across legacy systems and desktop applications without complex setups.
    Monitor desktop actions in Execution workspace
    Trigger desktop actions from the Now Assist panel that are executed by AI agents in the Execution workspace. Interact with the automation when human input is required. These automations run in the background and listen for instructions dispatched from the ServiceNow instance. You can continue working on other desktop applications outside Execution workspace.
    Leverage core desktop capabilities
    Automate form filling, application clicks, and Windows OS file handling. Create workflows across legacy systems, thick client applications, and business applications on Windows operating system to perform repetitive tasks.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing AI Desktop Actions features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    Optional Application name field
    The Application field in the Details tab is now optional, enabling you to save and run desktop actions without entering an application name.
    Improved connectors descriptions for non-UI block desktop actions
    Descriptions for Excel, Word, PDF, and System Actions connectors are enhanced to improve accuracy and selection.

    Removed

    Between your current release family and Australia, some AI Desktop Actions features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some AI Desktop Actions features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate AI Desktop Actions.

    Release Release notes

    Zurich

    AI Desktop Actions is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see Configure.

    Australia

    AI Desktop Actions is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see Configure.

    Additional requirements

    If any additional requirements were introduced or changed for AI Desktop Actions we have noted them here.

    Release Release notes

    Zurich
    The following are required to use AI Desktop Actions:
    • Operating system: Microsoft Windows 11.
    • .NET 9.0 runtime v9.0.10 or .NET 9 Desktop Runtime v9.0.10.
    • No extended monitors are connected.

    You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see Install Now Assist AI agents.

    You must enable Next Experience UI Framework before you can use the Now Assist panel.

    Australia
    The following are required to use AI Desktop Actions:
    • Operating system: Microsoft Windows 11.
    • .NET 9.0 runtime v9.0.10 or .NET 9 Desktop Runtime v9.0.10.
    • No extended monitors are connected.

    You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see Install Now Assist AI agents.

    You must enable Next Experience UI Framework before you can use the Now Assist panel.

    Browser requirements

    If any specific browser requirements were introduced or changed for AI Desktop Actions we have noted them here.

    Release Release notes

    Zurich

    Now Assist AI agents support various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents aren't supported in Internet Explorer.

    Australia

    Now Assist AI agents support various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents aren't supported in Internet Explorer.

    Accessibility information

    Review details on accessibility information for AI Desktop Actions, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for AI Desktop Actions we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for AI Desktop Actions we have noted them here.

    Release Release notes

    Zurich
    Zurich Patch 9
    • The name of the application is now changed to AI Desktop Actions from Agentic Desktop.
    • Use the desktop action to automate dynamic steps that are determined by AI, in addition to automating the recorded steps.
    • Get a quick overview of the AI Desktop Actions application by using the onboarding wizard that highlights steps related to recording, refining, testing, and activating desktop actions.
    • Use the Show Inputs / Show All buttons in the Test modal to filter required input fields.
    • Use the latest LLM version for improved performance.
    Zurich Patch 8
    • Improved error and informational messages for better guidance and troubleshooting.
    • Added a Delete button to the image canvas to remove a screen.
    • Enabled screen-level testing while designing desktop actions.
    Zurich Patch 7
    • Use smart sizing in the Execution workspace with the Fit to window and Original resolution options.
    • Enable AI agents to securely access SSH parameters by setting up parameter records in the ServiceNow instance.
    • Test specific screens within desktop actions without running the entire flow.
    • Access application controls during recording with a recorder toolbar.
    • Configure the AI Desktop Actions installer experience for settings that are essential for seamless execution of desktop actions.
    Zurich Patch 4
    • Desktop actions now run reliably on machines with different screen resolutions.
    • Design desktop actions of type UI block (UI actions) by capturing user interactions, adding details, and activating them in Design workspace.
    • Use default desktop actions of type non-UI block (non-UI actions) that include pre-built connectors to interact with various applications and system components.
    • Add desktop actions as tools to AI agents in AI Agent Studio.
    • Enable AI agents to interact with legacy systems, thick client applications, and business applications on Windows operating system to perform repetitive tasks.
    • Monitor desktop actions being executed by AI agents in Execution workspace in the Desktop-in-Desktop session.

    See Agentic Desktop for more information.

    Australia
    Australia Patch 2
    • The name of the application is now changed to AI Desktop Actions from Agentic Desktop.
    • Use the desktop action to automate dynamic steps that are determined by AI, in addition to automating the recorded steps.
    • Get a quick overview of the AI Desktop Actions application by using the onboarding wizard that highlights steps related to recording, refining, testing, and activating desktop actions.
    • Use the Show Inputs / Show All buttons in the Test modal to filter required input fields.
    • Use the latest LLM version for improved performance.
    Australia Patch 1
    • Improved error and informational messages for better guidance and troubleshooting.
    • Added a Delete button to the image canvas to remove a screen.
    • Enabled screen-level testing while designing desktop actions.

    See Agentic Desktop for more information.