Combined Dispute Content Pack for US Regulations release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Dispute Content Pack for US Regulations Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes document provides a comprehensive summary of updates, changes, and important upgrade information for the Dispute Content Pack for US Regulations as customers transition from the Zurich release to the Australia release. It is designed to help ServiceNow customers understand what has changed, what remains unchanged, and how to prepare for and execute the upgrade effectively.

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    Key Features

    • No new features were introduced between the Zurich and Australia releases for this content pack.
    • The primary enhancement focuses on improved SLA definitions related to US Regulation E (Reg E) and Regulation Z (Reg Z).

    Key Changes

    • Enhanced SLA Definitions for Reg E and Reg Z:
      • SLA tracking now anchors to the dispute report date rather than the case creation date, enabling more accurate compliance monitoring.
      • For Reg Z disputes, SLA timelines require resolution within two complete billing cycles or 90 calendar days from the dispute report date, helping financial institutions meet regulatory deadlines more reliably.

    Removals and Deprecations

    There were no feature removals or deprecations in this upgrade.

    Upgrade Preparation and Activation

    • Customers should review and complete all pre- and post-upgrade tasks as outlined in the release notes to ensure a smooth transition.
    • The Dispute Content Pack for US Regulations can be installed or requested via the ServiceNow Store.
    • For cumulative release history and app management, customers can refer to the ServiceNow Store version history.

    Additional Considerations

    • No changes were introduced to browser requirements, accessibility compliance, localization, or highlight information between Zurich and Australia releases.
    • No additional technical or environmental requirements were introduced.

    Practical Impact for ServiceNow Customers

    Upgrading to the Australia release enhances your dispute resolution workflows' regulatory compliance by refining SLA tracking accuracy and timelines. This reduces regulatory risk and supports timely dispute resolution under US federal regulations Reg E and Reg Z. Since there are no removals or deprecations, existing functionalities remain intact, minimizing disruption during the upgrade.

    Consolidated page of all release notes for Dispute Content Pack for US Regulations from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Dispute Content Pack for US Regulations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Dispute Content Pack for US Regulations to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Dispute Content Pack for US Regulations.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Dispute Content Pack for US Regulations features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    Enhanced SLA Definitions for Reg E and Reg Z
    Improve regulatory adherence in your dispute workflow with the following enhancements to Reg E and Reg Z SLA definitions, ensuring timely dispute resolution and reducing regulatory risk exposure:
    • SLA tracking now anchors to the dispute report date instead of the case creation date.
    • SLA timelines for Reg Z are updated to require the financial institution to resolve the dispute within two complete billing cycles or 90 calendar days from the dispute report date.

    Removed

    Between your current release family and Australia, some Dispute Content Pack for US Regulations features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Dispute Content Pack for US Regulations features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Dispute Content Pack for US Regulations.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Dispute Content Pack for US Regulations we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Dispute Content Pack for US Regulations, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Dispute Content Pack for US Regulations we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Dispute Content Pack for US Regulations we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    Improve compliance with US Regulation E (Reg E) and Regulation Z (Reg Z) through the Service Level Agreement (SLA) definitions enhancements.

    See Dispute Content Pack for US Regulations for more information.