Combined Walk-up Experience release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Walk-up Experience Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates related to the Walk-up Experience feature when upgrading from the Zurich release family to the Australia release family. It covers new features, changes, removals, deprecations, activation details, and other considerations to help prepare for and execute the upgrade smoothly.

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    Upgrade Preparation and Important Information

    • There are no specific updates or changes in Walk-up Experience features between Zurich and Australia releases.
    • Pre- and post-upgrade tasks should be reviewed and completed as necessary, although no new tasks are prescribed in this upgrade cycle.

    Features and Changes

    • No new features have been introduced in Walk-up Experience from Zurich through Australia.
    • No existing Walk-up Experience features were changed, removed, or deprecated between these releases.

    Activation Details

    Walk-up Experience is part of the ServiceNow AI Platform and requires activation of the Walk-up Experience plugin (com.snc.walkup). This activation process remains unchanged from previous releases, including Zurich.

    Additional Considerations

    • There are no new requirements for browsers, accessibility compliance, localization, or other prerequisites for Walk-up Experience in this upgrade.
    • The Coral theme introduced in Zurich as the default for Next Experience and Core UI remains relevant; no new highlight changes apply in Australia.

    What This Means for You

    As a ServiceNow customer upgrading Walk-up Experience from Zurich to Australia, you can expect continuity with no feature changes or new requirements impacting your current configurations or workflows. Activation processes and platform requirements remain consistent, minimizing the effort needed to maintain your Walk-up Experience functionality through this upgrade.

    Consolidated page of all release notes for Walk-up Experience from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Walk-up Experience to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Walk-up Experience.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Walk-up Experience features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Walk-up Experience features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Walk-up Experience features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Walk-up Experience.

    Release Release notes

    Zurich

    Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see Activate.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Walk-up Experience we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Walk-up Experience we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Walk-up Experience we have noted them here.

    Release Release notes

    Zurich

    Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.

    See Walk-up Experience for more information.

    Australia

    		 No updates for this release.