Combined Generative AI Controller release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 7 minutes to read
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    Summary of Combined Generative AI Controller Release Notes for Upgrades from Zurich to Australia

    The Generative AI Controller is a ServiceNow AI Platform feature activated through Now Assist applications. This document consolidates all release notes relevant to upgrading from the Zurich to Australia release families, highlighting new features, changes, and important upgrade considerations. It serves to help ServiceNow customers prepare for the transition, understand enhancements, and apply updates effectively.

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    Key Features

    • Extended Log Retention: Generative AI event logs in the sysgenerativeailog table are now retained for 180 days (previously 30 days), aiding compliance with data retention policies (Zurich Patch 10 and Australia Patch 3).
    • Custom Resource Path for BYOK Models: Customers can configure a custom resource path in their Bring Your Own Key (BYOK) Azure OpenAI deployment, enabling connection when the Azure endpoint includes unique path segments not added by default (Zurich Patch 8 and Australia Patch 1).
    • Administrator Access to Gen AI Logs: Admins gain access to Gen AI logs for debugging, while HR-related data remains restricted to HR administrators (Zurich Patch 4).
    • Enhanced AI Asset Inventory: AI asset tracking is improved via new metadata fields in Model and Prompt tables, providing visibility into AI asset status and lifecycle, including retirement dates (Zurich Patch 4).
    • Long-Term Stable (LTS) Model: Introduces a stable generative AI model version to support regulatory alignment and predictable behavior for entitled users, fostering confidence in integration (Zurich Patch 4).
    • AI Model Version Mappings: Review mappings between AI model versions and providers in the sysgenaimodelversionmapping table, including metadata on skill type and provider details (Zurich Patch 2).
    • Third-Party LLM Identification: Use the sysgenailogmetadata table to identify which large language model (LLM), version, and language were used to generate AI content (Zurich Patch 2).
    • Domain-Based LLM Usage Restrictions: Enable or disable Now Assist per domain to restrict LLM usage and control AI data processing (Zurich Patch 2).
    • ServiceNow AI Platform Licensing Tiers: The platform offers three AI experience tiers—Foundation, Advanced, and Prime—providing varying levels of AI functionality and autonomy based on license type.

    Key Changes

    • AI Usage Measurement: Transition from a 365-day look-back to a 365-day burn-down model with usage resetting on contract anniversaries, improving usage tracking accuracy (Zurich Patch 5).
    • Removal of Direct Action Calls: Direct action calls in Generative AI Controller are no longer supported to comply with security requirements mandating ACL protection. Customers should use AI Skill Kit for custom generative AI functionality (Zurich Patch 5).
    • Configured Actions for AI Capabilities: Actions such as Generate Content, QnA, Summarize, Generic Prompt, and Sentiment Analysis are configured within the Generative AI Controller for use in workflows rather than through direct calls.

    Upgrade Considerations

    • Generative AI Controller installs or updates alongside Now Assist applications; ensure successful Now Assist installation or updates to maintain Generative AI Controller functionality.
    • Pre- and post-upgrade tasks should be reviewed and completed as needed to ensure smooth transition between Zurich and Australia releases.
    • For any installation or update issues, consult relevant knowledge articles or open support cases.

    Activation and Additional Information

    • Generative AI Controller activation requires enabling a Now Assist application.
    • Microsoft Azure OEM is used for dynamic translation in Now Assist to support multilanguage capabilities, configurable via the AI Admin Hub console.
    • No new deprecations, removals, browser requirements, accessibility, or localization changes were introduced between Zurich and Australia releases beyond those noted.

    Consolidated page of all release notes for Generative AI Controller from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Generative AI Controller release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Generative AI Controller to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this knowledge article or open a support case.

    Australia

    Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this knowledge article or open a support case.

    New features

    Between your current release family and Australia, new features were introduced for Generative AI Controller.

    Release Release notes

    Zurich
    Zurich Patch 10
    Extended log retention for generative AI events
    Retain records in the Generative AI Log [sys_generative_ai_log] table for 180 days, up from 30 days, to stay compliant with retention requirements.
    Zurich Patch 8
    Configure a custom resource path for BYOK models
    Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default.
    Zurich Patch 4
    Administrator access to Gen AI log
    Access the Gen AI log [sys_generative_ai_log] table to gain insights for debugging purposes. HR-related records remain restricted to HR admins.
    Enhanced AI asset inventory
    Track the enhanced AI asset inventory through AI Control Tower using new metadata fields in the Model [sys_generative_ai_model_config] and Prompt [sys_generative_ai_config] tables. Gain better visibility into AI asset status and life-cycle details, such as retirement dates.
    Long-Term Stable model for generative AI
    Promote stability and adoption for entitled users with a Long-Term Stable (LTS) model. The LTS model provides regulatory alignment, predictable behavior, and life cycle stability to integrate GenAI with confidence.
    Zurich Patch 2
    AI Model Version Mappings
    Review the mappings between AI model versions and their providers in the Gen AI Model Version Mapping [sys_gen_ai_model_version_mapping] table. This table shows the mappings between source and target models, along with associated metadata, such as skill type, model type, resource associations, and provider information.
    Identify third-party LLM information
    Access the Gen AI Log Metadata [sys_gen_ai_log_metadata] table to identify which LLM model, version, and requested language was used to generate the AI content.
    Restrict LLM usage based on the domain
    Enable or disable Now Assist for each domain so that you can restrict the use of LLMs and avoid using AI for data processing, if needed.

    Australia
    Australia Patch 3
    Extended log retention for generative AI events
    Retain records in the Generative AI Log [sys_generative_ai_log] table for 180 days, up from 30 days, to stay compliant with retention requirements.
    Australia Patch 1
    Configure a custom resource path for BYOK models
    Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key (BYOK) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default.
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Changes

    Between your current release family and Australia, some changes were made to existing Generative AI Controller features.

    Release Release notes

    Zurich
    Zurich Patch 5
    Changes to Now Assist usage measurement
    Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
    Direct action calls removed from Generative AI Controller
    Starting with Zurich Patch 5, the Generative AI Controller (GAIC) no longer supports direct action calls in order to support the security requirements that all AI capabilities be protected by Access Control Lists (ACLs). To create custom generative AI functionality, use AI Skill Kit instead.
    • Configure actions in the Generative AI Controller
    • Generate Content to create AI-generated text responses
    • QnA to answer user questions
    • Summarize to shorten long or complex text
    • Generic Prompt to generate ideas or content on any topic
    • Sentiment Analysis to identify the sentiment of user input
    For more information, refer to KB KB2716977: Generative AI Controller actions are no longer avaliable for custom workflows.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Generative AI Controller features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Generative AI Controller features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Generative AI Controller.

    Release Release notes

    Zurich

    Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see Installing Generative AI Controller and Install plugins for ServiceNow Otto.

    Australia

    Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see Installing Generative AI Controller and Install plugins for ServiceNow Otto.

    Additional requirements

    If any additional requirements were introduced or changed for Generative AI Controller we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Generative AI Controller we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Generative AI Controller, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Generative AI Controller we have noted them here.

    Release Release notes

    Zurich

    Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see Microsoft Azure OEM for Dynamic Translation in Now Assist.

    Australia

    Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see Microsoft Azure OEM for Dynamic Translation in Now Assist.

    Highlight information

    If there are specific highlight considerations for Generative AI Controller we have noted them here.

    Release Release notes

    Zurich
    Zurich Patch 10
    • Generative AI event logs are now retained for 180 days, up from 30 days.
    Zurich Patch 8
    • Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration.
    Zurich Patch 5
    • Review changes to Now Assist usage measurement.
    Zurich Patch 4
    • Access the Gen AI log for debugging insights, with HR-related records remaining restricted.
    • Promote stability with the Long-Term Stable (LTS) model for generative AI.
    • Identify third-party LLM information, including model, version, and language.
    • Restrict LLM usage based on domain.

    See Generative AI Controller for more information.

    Australia

    Australia Patch 3Generative AI event logs are now retained for 180 days, up from 30 days.

    Australia Patch 1Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key (BYOK) model configuration.

    See Generative AI Controller for more information.