Combined Domain Separation release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Domain Separation Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes document assists ServiceNow customers in preparing for upgrading Domain Separation from the Zurich release family through to Australia. It summarizes new features, changes, deprecations, removals, and important upgrade tasks to ensure a smooth transition. The notes clarify that no updates were made in intermediate releases, highlighting key enhancements introduced with the Australia release.

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    Key Features

    • AI Agent for Domain Visibility Management (Australia): Enables domain administrators to manage domain visibility settings via natural language conversations. The agent supports querying visibility by user, validating visibility configurations, and performing actions such as adding or removing visibility settings—all within a conversational interface. Activation requires installing the Domain Separation AI Agent plugin.
    • Global Domain Upgraded Process Overrides Report (Australia): Provides system and domain administrators with a dashboard to track and review process overrides impacted by global process upgrades. The dashboard supports filtering and sorting by date and process type. Additionally, a scriptable API is available for custom integrations and automation.
    • Domain Visibility Performance Improvements for Large MSPs (Australia): Domain visibility queries now execute on average in under one second—a 70% improvement over previous performance—benefiting all customers, especially those managing 10,000+ domains. This is achieved through query optimization, replacing multiple OR conditions with single IN clauses on domain IDs.
    • Zurich Features Retained: Domain admins gained the ability to delete by domain to reduce storage overhead efficiently, and domain table updates were optimized by batching changes into sequential background jobs.

    Key Changes

    • Dot-Walk Scoping Bypass Compliance (Australia): Domain Separation now complies with the platform-wide dot-walk scoping bypass directive (DIRS0000335). Customers with custom dot-walk queries on domain-separated tables should review their configurations post-upgrade.
    • Java 21 Runtime Support (Australia): Domain Separation is validated for Java 21 runtime compatibility, with deprecated Java APIs removed. This update is automatic with the Australia upgrade and requires no customer action.

    Activation and Requirements

    Domain Separation remains a ServiceNow AI Platform feature activated via the com.glide.domain.activationutility plugin. This applies consistently from Zurich through Australia releases. No additional browser, localization, or accessibility requirements have changed as part of these upgrades.

    Upgrade Preparation Recommendations

    • Review and complete pre- and post-upgrade tasks outlined for Domain Separation before upgrading to Australia.
    • Verify any custom dot-walk query customizations due to the new scoping bypass compliance.
    • Install the Domain Separation AI Agent plugin if intending to use the new AI-driven visibility management features.

    Benefits for ServiceNow Customers

    • Enhanced domain visibility management through AI-assisted natural language workflows simplifies administrative tasks.
    • Improved performance and scalability for large multi-domain environments, especially Managed Service Providers (MSPs).
    • Better oversight of process overrides impacted by global upgrades, facilitating compliance and governance.
    • Streamlined domain data management and update processes reduce storage overhead and administrative complexity.

    Consolidated page of all release notes for Domain Separation from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Domain Separation release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Domain Separation to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Domain Separation.

    Release Release notes

    Zurich
    [Placeholder link text to key delete-by-domain]
    Domain Admins may now delete by domain to efficiently manage domains and reduce storage overhead. The tool also includes data recovery and retention, enabling rollbacks and retention policy setting.
    [Placeholder link text to key domain-job-manger]
    Changes to the domain table are now queued sequentially and batched into a single background job. This helps simplify domain table updates. Users are notified when a job needs to be delayed as well when a job needs to start.

    Australia
    AI Agent for Domain Visibility Management

    Use the new AI agent to manage domain visibility through natural language conversations. Domain administrators can ask the agent to query visibility by user, validate that visibility is not redundant or oversized, and take direct actions to add or remove visibility settings. The agent supports end-to-end workflows so administrators can complete multistage visibility management tasks without leaving the conversational interface. Install the Domain Separation AI Agent plugin to enable this capability.

    Global Domain Upgraded Process Overrides Report
    System and domain administrators can now track and review process overrides that are affected by global process upgrades. A new admin dashboard provides a comprehensive list of impacted overrides with filtering and sorting by date and process type. Use the scriptable API to build custom integrations or automations on top of the override tracking data.
    Domain Visibility Performance Improvements for Large MSPs
    Domain visibility queries now complete in under one second on average — a 70% reduction from the previous 3.2 second average for large instances. A new query optimization replaces multiple OR conditions with a single IN clause on the domain ID for instances that exceed the configured domain collection size threshold. All 785 Domain Separation customers benefit from faster queries, with the greatest impact for the 20 customers operating 10,000 or more domains.

    Changes

    Between your current release family and Australia, some changes were made to existing Domain Separation features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    Dot-Walk Scoping Bypass Compliance (DIRS0000335)
    Domain Separation has been updated to comply with the platform-wide dot-walk scoping bypass directive (DIRS0000335). Customers who have customizations involving dot-walk queries on domain-separated tables should review their configurations after upgrading.
    Java 21 Runtime Support
    Domain Separation has been validated and updated to run on the Java 21 runtime introduced in the Australia release. Deprecated Java APIs have been removed from the Domain Separation codebase. No action is required for customers — this update is included automatically with the Australia upgrade.

    Removed

    Between your current release family and Australia, some Domain Separation features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Domain Separation features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Domain Separation.

    Release Release notes

    Zurich

    Domain Separation is a ServiceNow AI Platform feature that is available with activation of the com.glide.domain.activation_utility. For details, see Domain separation plugin.

    Australia

    Domain Separation is a ServiceNow AI Platform feature available with activation of the com.glide.domain.activation_utility plugin. For details, see Domain separation plugin.

    Additional requirements

    If any additional requirements were introduced or changed for Domain Separation we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Domain Separation we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Domain Separation, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Domain Separation we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Domain Separation we have noted them here.

    Release Release notes

    Zurich
    • Changes to the domain table are queued sequentially and batched into a single background job. This helps simplify domain table updates.
    • Domain Admins can delete by domain to efficiently manage domains and reduce storage overhead.

    See Domain separation for service providers for more information.

    Australia

    • Use the new AI agent to manage domain visibility through natural language. Query, validate, add, and remove visibility settings without navigating complex admin interfaces.

    • System and domain administrators can now review a dedicated dashboard of process overrides that were affected by global process upgrades. Filter and sort overrides by date and process type to prioritize review and take action.
    • Domain visibility queries now complete in under one second for large instances — a 70% improvement for MSPs managing thousands of domains and users.

    See for more information.