Combined Manufacturing Commercial Operations release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Manufacturing Commercial Operations to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Manufacturing Commercial Operations.


Release	Release notes
Zurich	Quality issue management The MCO agents portal enables the manufacturers to identify, manage, and resolve product quality issues throughout the entire life cycle, from initial detection through remediation and closure. Data model The quality issue management data model facilitates the OEMs to understand the quality issue management tables and their functions. Phases and Sub-phases The MCO agents portal enables the manufacturers to create phases and sub-phases within a recall campaign and launch it for selected assets, and notify the targeted dealers. Pre-authorization request The dealer portal enables the dealer to initiate the pre-authorization request to confirm whether certain parts, labor fees, or repairs are covered under a warranty or service contract. Recall campaign The dealer portal enables the dealer to initiate reimbursement claim requests from the OEM for the work performed on the recalled products. Repair claims The dealer portal enables the dealer to raise a reimbursement claim request for the repair of an equipment or product that is under a warranty contract. Sales promotion The dealer portal enables the dealers to raise post sales promotion claims from the OEM depending on the claim case. Dealer portal The dealer portal helps the agent to manage the day-to-day business activities and monitor the real-time data insight. Plugins installed with MCO The new MCO plugin enables you to install the Manufacturing Commercial Operations and other dependent modules.
Australia	Agents workspace The MCO core landing page surfaces role-based views of claims, pre-authorization requests, and key processing metrics for claims agents and warranty assessors. Summarize fraudulent claim detection Anomaly-detection rules scan claim case lines against historical patterns and thresholds to identify fraudulent claims, flagging inflated amounts, frequency anomalies, and suspicious submission patterns. Claims meeting approval thresholds auto-approve with audit trail recording. Claims exceeding thresholds or exhibiting anomalies route to designated reviewers for investigation and disposition. Create a product non-conformance case using playbook QIM playbook enables you to create remediation action plans and access system-recommended correction actions. It automatically triages non-conformance records, assigns owners, and creates tasks based on historical patterns. FSM integration QIM integrates with FSM to support quality actions that require on-site intervention. When an NC or QI record identifies a need for field verification, containment, or remediation action, you can create an FSM work order directly from within QIM. ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets and create your own Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Changes

Between your current release family and Australia, some changes were made to existing Manufacturing Commercial Operations features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Manufacturing Commercial Operations.


Release	Release notes
Zurich	Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Zurich	ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.
Australia	ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

Accessibility information

Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels.


Release	Release notes
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Zurich	Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims. Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty. Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims. Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers. Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract. Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution. See Explore for more information.
Australia	The CSM/FSM workspace landing page surfaces assigned claims, pre-authorization requests, and dashboard widgets with claims volume and value insights. Anomaly-detection rules enable auto-approval or flagging of repair claim case lines for human review based on eligibility thresholds and historical claim averages. Repair claim case lines displays a suggested action and reason on the panel, giving claim reviewers job-level and claim-level analysis in a single view. QIM playbook enables creation of remediation action plans and use of system-recommended containment actions. QIM enables auto-triage of non-conformance records, assigning owners, and generating tasks based on historical patterns. QIM integrates with FSM, enabling work order creation directly from NC and QI records for on-site verification, containment, or remediation action. See Manufacturing Commercial Operations for more information.