Combined Manufacturing Commercial Operations release notes for upgrades from Zurich to Australia

australia Combined Product Files

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Combined Manufacturing Commercial Operations release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Manufacturing Commercial Operations Release Notes for Upgrades from Zurich to Australia

This consolidated guide provides ServiceNow customers with detailed release notes for upgrading Manufacturing Commercial Operations (MCO) from the Zurich release family to the Australia release. It helps you understand new features, changes, deprecations, activation steps, and other key information to ensure a smooth upgrade process.

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The notes cover all relevant updates across releases, noting when no changes occurred, and provide practical guidance for pre- and post-upgrade tasks.

New Features

Zurich Release Highlights:
- Quality Issue Management (QIM): Tools for identifying, managing, and resolving product quality issues throughout their lifecycle using the MCO agents portal.
- Recall Campaign Management: Ability to create phases and sub-phases in recall campaigns, launch campaigns for targeted assets, and notify dealers.
- Dealer Portal Enhancements: Support for pre-authorization requests, reimbursement claims for recalls and repairs, and sales promotion claims to streamline dealer collaboration.
- Plugins: Introduction of the MCO plugin to install Manufacturing Commercial Operations and related modules efficiently.
Australia Release Highlights:
- MCO Landing Page: Role-based dashboards showing claims, pre-authorization requests, and key metrics for claims agents and warranty assessors.
- Fraudulent Claim Detection: Anomaly-detection rules automatically scan claims against historical patterns to flag suspicious cases, enabling auto-approval workflows or routing for manual review.
- QIM Playbook: Automated creation of remediation action plans with system-recommended containment actions, task assignment, and triaging of non-conformance records.
- FSM Integration: Integration with Field Service Management to create work orders directly from quality issue records for on-site interventions.
- ServiceNow AI Platform Tiers: Introduction of three AI licensing tiers—Foundation, Advanced, and Prime—providing varying levels of AI capabilities to enhance productivity and autonomy.

Changes, Removals, and Deprecations

No changes, removals, or deprecations were recorded between Zurich and Australia releases for Manufacturing Commercial Operations.

Activation and Installation

MCO is activated by requesting the application from the ServiceNow Store for both Zurich and Australia releases. This centralized approach streamlines installation and ensures access to the latest features.

Additional and Browser Requirements

No additional requirements or localization updates were introduced in either release.
ServiceNow Workspace does not support mobile devices, Internet Explorer, or legacy Microsoft Edge. Supported browsers include Microsoft Edge based on Chromium and other browsers listed in official browser support documentation.

Accessibility and Highlight Information

No changes or updates to accessibility information were noted. Key highlights from the Zurich release include the ability to create recall campaigns, repair claims, sales promotions, and detailed phase management within recall campaigns. Australia enhancements focus on AI-driven claim analysis, improved dashboards, and tighter FSM integration for quality management.

Practical Benefits for ServiceNow Customers

Enhanced visibility and control over product quality issues and recall campaigns through improved portals and dashboards.
Automated fraud detection and streamlined claim approval processes reduce manual review efforts and improve accuracy.
Integration with FSM enables seamless coordination of on-site quality interventions.
AI platform tiers provide flexible access to advanced AI capabilities tailored to organizational needs.

By following these release notes, ServiceNow customers can confidently upgrade to the Australia release of Manufacturing Commercial Operations, leveraging new automation, analytics, and integration features to optimize manufacturing and commercial workflows.

Consolidated page of all release notes for Manufacturing Commercial Operations from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Manufacturing Commercial Operations to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Manufacturing Commercial Operations.


Release	Release notes
Zurich	Quality issue management The MCO agents portal enables the manufacturers to identify, manage, and resolve product quality issues throughout the entire life cycle, from initial detection through remediation and closure. Data model The quality issue management data model facilitates the OEMs to understand the quality issue management tables and their functions. Phases and Sub-phases The MCO agents portal enables the manufacturers to create phases and sub-phases within a recall campaign and launch it for selected assets, and notify the targeted dealers. Pre-authorization request The dealer portal enables the dealer to initiate the pre-authorization request to confirm whether certain parts, labor fees, or repairs are covered under a warranty or service contract. Recall campaign The dealer portal enables the dealer to initiate reimbursement claim requests from the OEM for the work performed on the recalled products. Repair claims The dealer portal enables the dealer to raise a reimbursement claim request for the repair of an equipment or product that is under a warranty contract. Sales promotion The dealer portal enables the dealers to raise post sales promotion claims from the OEM depending on the claim case. Dealer portal The dealer portal helps the agent to manage the day-to-day business activities and monitor the real-time data insight. Plugins installed with MCO The new MCO plugin enables you to install the Manufacturing Commercial Operations and other dependent modules.
Australia	MCO landing page The MCO core landing page surfaces role-based views of claims, pre-authorization requests, and key processing metrics for claims agents and warranty assessors. Summarize fraudulent claim detection Anomaly-detection rules scan claim case lines against historical patterns and thresholds to identify fraudulent claims, flagging inflated amounts, frequency anomalies, and suspicious submission patterns. Claims meeting approval thresholds auto-approve with audit trail recording. Claims exceeding thresholds or exhibiting anomalies route to designated reviewers for investigation and disposition. Create a product non-conformance case using playbook QIM playbook enables you to create remediation action plans and access system-recommended correction actions. It automatically triages non-conformance records, assigns owners, and creates tasks based on historical patterns. FSM integration QIM integrates with FSM to support quality actions that require on-site intervention. When an NC or QI record identifies a need for field verification, containment, or remediation action, you can create an FSM work order directly from within QIM. ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Changes

Between your current release family and Australia, some changes were made to existing Manufacturing Commercial Operations features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Manufacturing Commercial Operations.


Release	Release notes
Zurich	Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Zurich	ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.
Australia	ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

Accessibility information

Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels.


Release	Release notes
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here.


Release	Release notes
Zurich	Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims. Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty. Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims. Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers. Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract. Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution. See Explore for more information.
Australia	Australia Patch 5 Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Manufacturing Commercial Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. The CSM/FSM workspace landing page surfaces assigned claims, pre-authorization requests, and dashboard widgets with claims volume and value insights. Anomaly-detection rules enable auto-approval or flagging of repair claim case lines for human review based on eligibility thresholds and historical claim averages. Repair claim case lines display a suggested action and reason on the panel, giving claim reviewers job-level and claim-level analysis in a single view. QIM playbook enables creation of remediation action plans and use of system-recommended containment actions. QIM auto-triages non-conformance records, assigns owners, and generates tasks based on historical patterns. QIM integrates with FSM, enabling work order creation directly from NC and QI records for on-site verification, containment, or remediation action. See Manufacturing Commercial Operations for more information.