Combined Industrial Connected Workforce Mobile Experience release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined Industrial Connected Workforce Mobile Experience release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Industrial Connected Workforce Mobile Experience Release Notes for Upgrades from Zurich to Australia

This consolidated release notes document helps ServiceNow customers prepare for upgrading the Industrial Connected Workforce (ICW) Mobile Experience from the Zurich release to the Australia release. It summarizes new features, changes, activation instructions, and other important upgrade considerations across these release families.

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The document highlights that no updates, removals, or deprecations occurred in the Zurich release for this product, with all major feature introductions and enhancements occurring in the Australia release.

Key Features in Australia Release

ServiceNow AI Platform Tiers: Introduction of three AI licensing tiers—Foundation (basic insights), Advanced (productivity boosts), and Prime (autonomous AI and customization capabilities)—which unlock varying levels of AI-powered features within ICW Mobile.
AI Enhanced Recommended Actions: Ability to contextualize external documents to understand their relevance to deviations and generate AI-driven action plans for resolving issues efficiently.
Early Availability Mobile Task Management: Intuitive mobile interfaces provide shop floor workers with clear task status indicators, color coding, and filtering by production day to improve visibility and responsiveness.
Mobile Standards Hub: Access and request published standards tailored to functional locations directly via mobile devices, with embedded rating and feedback for continuous improvement.
Streamlined Issue Reporting: Minimal input workflows for creating actions, deviations, breakdowns, and follow-up tasks from the mobile interface, including integrated escalation workflows like starting root cause analysis (RCA) from a deviation.
Guided Task Execution: Step-by-step instructions with embedded media, validation checks, barcode/QR code scanning, and skill validation to ensure authorized task completion on the shop floor.
Performance and Reliability Enhancements: Offline caching allows uninterrupted work in low-connectivity environments with automatic synchronization upon reconnecting, along with optimized load times and reduced latency.
Health and Safety Integration: Direct reporting, triage, and investigation of safety-related incidents through the mobile interface integrated with ServiceNow Health and Safety, plus the ability to create Industrial Standards based on incidents to enhance workplace safety.

Activation and Installation

ICW Mobile is installed as part of the ICW Foundational SKU and can be requested from the ServiceNow Store. It is optimized for the latest iOS and Android devices and may require a Mobile UI Framework dependency from the ICW suite.

Practical Benefits for ServiceNow Customers

Leverage AI to better understand deviations and create actionable resolution plans, enhancing operational efficiency.
Empower frontline workers with mobile tools tailored to their needs, improving task management, standards access, and issue reporting.
Maintain productivity even in low-connectivity environments with offline capabilities.
Enhance safety management by integrating health and safety incident reporting directly into mobile workflows.
Streamline task execution accuracy and compliance with guided instructions and skill validations.

Additional Notes

There were no changes, removals, or deprecations in this release family for ICW Mobile. No updates to browser requirements, accessibility, or localization were introduced from Zurich to Australia.

Customers should review pre- and post-upgrade tasks to ensure a smooth transition and confirm that all dependencies and requirements are met before upgrading.

Consolidated page of all release notes for Industrial Connected Workforce Mobile Experience from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Industrial Connected Workforce Mobile Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Industrial Connected Workforce Mobile Experience to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Industrial Connected Workforce Mobile Experience.


Release	Release notes
Zurich	No updates for this release.
Australia	Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Contextualize an external document using AI Enhanced recommended actions for ICW Mobile Contextualize an external document to get an explanation of why the document is relevant to the selected deviation. Generate an action plan using AI Enhanced recommended actions for ICW Mobile Create an action plan to help resolve your ICW deviation using relevant documentation. Early Availability Mobile Task Management Manage all task‑related activity from intuitive mobile views tailored for shop floor workers to improve visibility and responsiveness during operations. Clear status indicators and color cues help in identifying critical or overdue tasks, improving responsiveness during operations. Mobile Standards Hub Browse, request, and access published standards tailored to your functional location using the mobile Standards Hub. Embedded rating and feedback mechanisms support continuous improvement of documentation and frontline usability. Intuitive and minimal input actions Create actions, deviations, breakdowns, and follow‑up tasks directly from the mobile interface with minimal input to accelerate issue reporting. Integrated escalation workflows help operators move seamlessly from detection to analysis, such as starting an RCA directly from a deviation. Guided Task Execution Execute guided tasks on the shop floor by following step‑by‑step instructions with embedded media, validation checks, and barcode or QR scanning. Skill validation helps prevent unauthorized execution of tasks that require specific certifications or training. Performance & Reliability Enhancements Continue working in low‑connectivity environments with offline caching that saves your progress and synchronizes updates when connectivity returns. Optimized load times and reduced latency to create a smooth user experience across industrial environments. Report any safety related incident Report, triage, and investigate health and safety‑related incidents directly from the mobile interface through ICW integration with Health and Safety. You can create Industrial Standards based on a safety incident that helps you maintain safe working environment.

Changes

Between your current release family and Australia, some changes were made to existing Industrial Connected Workforce Mobile Experience features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Industrial Connected Workforce Mobile Experience features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Industrial Connected Workforce Mobile Experience features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Industrial Connected Workforce Mobile Experience.


Release	Release notes
Zurich	No updates for this release.
Australia	Install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Install ICW Mobile by requesting it from the ServiceNow Store. The application is optimized for latest iOS and Android devices and may require a Mobile UI Framework dependency provided by the ICW suite. You can request ICW Mobile from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Industrial Connected Workforce Mobile Experience we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Industrial Connected Workforce Mobile Experience we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Industrial Connected Workforce Mobile Experience, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Industrial Connected Workforce Mobile Experience we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Industrial Connected Workforce Mobile Experience we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	Use the AI Enhanced recommended actions for Industrial Connected Workforce Mobile Experience (ICW Mobile) feature to access external sources related to a deviation and review why the document is relevant to the incident. Use the action plan skill available with AI Enhanced recommended actions for ICW Mobile to create and organize resolution action items related to deviation. Empower shop floor workers with new mobile task views and production‑day filtering to focus on what needs immediate attention. Access and navigate published standards on any device with an enhanced Standards Hub optimized for small‑screen navigation. Report issues faster with streamlined creation of actions, deviations, and breakdown reports directly from the shop floor. Find the information that you need quickly using AI-powered search functionality across tasks, standards, and articles from a single mobile interface. Improve guided task accuracy and speed with integrated barcode and QR scanning support. See Explore for more information.