Combined MID Server release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 7 minutes to read
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    Summary of Combined MID Server release notes for upgrades from Zurich to Australia

    This consolidated guide provides ServiceNow customers with essential information on upgrading MID Server from the Zurich release to Australia. It combines release notes across versions to highlight new features, changes, and upgrade prerequisites. The document assists in preparing for the upgrade by detailing system requirements, upgrade procedures, and key enhancements introduced up to the Australia release.

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    Important Upgrade Information

    • Java Runtime Environment (JRE) Requirements:
      • Zurich minimum JRE version supported is 17.0.10 (recommended 17.0.12).
      • Australia minimum JRE version supported remains 17.0.10 but recommended updates to 21.0.7, which is bundled with the MID Server installer.
      • If a MID Server runs an unsupported JRE during upgrade, a warning is displayed, and if a supported JRE is on the host, it will be used automatically.
    • Network Access: All MID Server hosts require access to install.service-now.com for auto-upgrade functionality.
    • Windows MID Server Service Restrictions: Only one Windows MID Server service per executable path is allowed; multiple services pointing to the same folder will prevent startup.
    • Upgrade Support: Documentation is available for both automatic and manual MID Server upgrade processes, including pre-upgrade checks.

    Key Features Introduced

    • Zurich Release:
      • ITOM Infra Services Workspace: A unified dashboard providing real-time monitoring, proactive alerts, automation, and centralized diagnostics for MID Server activity to reduce downtime and support tickets.
      • MID Guardian Agent: An AI-powered assistant that analyzes logs and runtime behaviors to offer guided troubleshooting, automated fixes, and predictive insights, enhancing reliability and reducing Mean Time to Repair (MTTR).
    • Australia Release:
      • PowerShell 7 Support: MID Server now supports PowerShell 7, maintaining backward compatibility with 5.1, improving security and reducing deployment blockers.
      • CyberArk CCP REST Integration: Adds a REST-based Credential Provider option alongside the existing AIM SDK, offering flexible integration choices to suit varying requirements.
      • Bundled JRE: MID Server installer includes Java Runtime Environment version 21.0.7, ensuring compatibility and simplified configuration.

    Changes and Enhancements

    • Smart Workload Manager: Across releases, MID Server clusters now assign tasks based on actual load metrics such as queue size, execution time, CPU usage, and buffer size to prevent server overload.
    • Logging Improvements: Enhanced MID Server logging with local compressed backups and options to fetch logs to the instance. Java Flight Recorder (JFR) logging can be enabled with scheduled backups.
    • Performance Enhancements: Improved handling of heavy discovery loads by reducing performance degradation linked to script include cache misses when using many worker threads.
    • Security Log Storage: MID Server hosts must have at least 100MB of storage capacity allocated for security logs.

    Deprecated and Removed Features

    No MID Server features were deprecated or removed between Zurich and Australia releases.

    Activation and Additional Requirements

    • MID Server is an AI Platform feature active by default in both Zurich and Australia releases.
    • No new additional requirements, browser compatibility changes, accessibility updates, or localization considerations have been introduced during this upgrade path.

    What This Enables You to Do

    Upgrading from Zurich to Australia MID Server enables you to leverage improved workload management in clustered environments, enhanced security integrations, support for the latest Java runtime and PowerShell versions, and advanced AI-driven diagnostics and troubleshooting. These improvements help reduce downtime, optimize resource utilization, increase operational efficiency, and simplify integration with credential management solutions like CyberArk.

    Next Steps for Customers

    • Review and verify JRE versions on MID Server hosts to ensure compatibility with Australia release requirements.
    • Ensure network access to ServiceNow’s download site for auto-upgrade capabilities.
    • Check Windows MID Server services to avoid conflicts caused by multiple services pointing to the same installation folder.
    • Familiarize yourself with the ITOM Infra Services Workspace and MID Guardian Agent features for proactive monitoring and troubleshooting.
    • Plan for storage allocation for required security logs on MID Server hosts.
    • Consider adopting the new CyberArk REST-based integration method for flexible credential management.

    Consolidated page of all release notes for MID Server from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family MID Server release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading MID Server to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    For the latest MID Server system requirements, see MID Server system requirements. The minimum JRE version supported is 17.0.10 and the recommended version is 17.0.12.

    If you have installed your own JRE, the upgrade process takes the following actions to verify that the MID Server uses a supported JRE:
    • If a MID Server is using an unsupported version of the JRE when it upgrades, the upgrade process displays a warning message with the minimum and recommended JRE version.
    • If a supported JRE is running on the MID Server host, the upgraded MID Server uses that version.

    All MID Server host machines require access to the download site at install.service-now.com to enable auto-upgrades. For additional details, read how the system manages MID Server upgrades.

    Only one Windows MID Server service is permitted according to the executable path. Upgraded Windows MID Servers that have multiple services pointing to the same installation folder can’t start. See MID Server fails to start for more information.

    For more information about MID Server upgrades, see the following topics:

    Australia

    For the latest MID Server system requirements, see MID Server system requirements. The minimum JRE version supported is 17.0.10 and the recommended version is 21.0.7.

    If you have installed your own JRE, the upgrade process takes the following actions to verify that the MID Server uses a supported JRE:
    • If a MID Server is using an unsupported version of the JRE when it upgrades, the upgrade process displays a warning message with the minimum and recommended JRE version.
    • If a supported JRE is running on the MID Server host, the upgraded MID Server uses that version.

    All MID Server host machines require access to the download site at install.service-now.com to enable auto-upgrades. For additional details, read how the system manages MID Server upgrades.

    Only one Windows MID Server service is permitted according to the executable path. Upgraded Windows MID Servers that have multiple services pointing to the same installation folder can’t start. See MID Server fails to start for more information.

    For more information about MID Server upgrades, see the following topics:

    New features

    Between your current release family and Australia, new features were introduced for MID Server.

    Release Release notes

    Zurich
    ITOM Infra Services Workspace
    The ITOM Infra Services Workspace provides a concise overview of MID Server activity. The dashboard integrates several previously disparate tables so that issues can be monitored and resolved. The workspace provides real-time monitoring, proactive alerts, automation of common tasks, and centralized diagnostics to reduce downtime and support tickets.
    MID Guardian Agent
    The MID Guardian Agent is an advanced AI feature within the MID Server ecosystem/ITOM Infra Services workspace, designed to proactively assist users in diagnosing and resolving issues related to configuration, connectivity, upgrades, and operations. By intelligently analyzing logs, signals, and runtime behaviors, it offers guided troubleshooting steps, automated fixes, and predictive insights. This significantly reduces Mean Time to Repair (MTTR) and enhances the reliability and operational efficiency of the MID server.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing MID Server features.

    Release Release notes

    Zurich
    Smart Workload Manager in clusters

    MID Servers in a cluster now assign jobs based on the true load, using a variety of criteria. The smart workload manager continuously evaluates the queue size, execution time, CPU usage, and buffer size. The manager then assigns tasks to ensure that no server is overloaded.

    Enhancements to MID Server logging and JFR

    MID Server logging has been improved with log backups that are preserved in a compressed format on local host with option to fetch to the instance. You can enable JFR logs every four hours and backup JFR files for a set time.

    MID Server has improved performance during heavy discovery load

    MID Servers no longer have performance degradation due to script include cache misses when using large amounts of worker threads.

    MID Server security logs require 100MB of storage

    To store the security logs, MID Servers must be installed on a host with at least 100MB of storage capacity.

    Australia
    MID Server supports PowerShell 7 for Discovery
    MID Server now supports PowerShell 7, while maintaining backward compatibility with PowerShell 5.1. This update enhances security, accelerates onboarding, and reduces deployment blockers through improved runtime detection and comprehensive test coverage.
    Configure the MID Server for CyberArk CCP

    MID Server's CyberArk integration adds a REST-based CCP option alongside the existing AIM SDK method, providing flexible, interchangeable integration choices. This additional option can reduce dependency overhead and enables you to choose between the AIM SDK and REST-based approaches according to your requirements.

    Smart Workload Manager in clusters

    MID Servers in a cluster now assign jobs based on the true load, using a variety of criteria. The smart workload manager continuously evaluates the queue size, execution time, CPU usage, and buffer size. The manager then assigns tasks to ensure that no server is overloaded.

    MID Server is bundled with Java Runtime Environment 21

    MID Server comes bundled with Java Runtime Environment version 21.0.7 and requires a minimum JRE version 17.0.10. The installer automatically configures Java 21.0.7 to run in your environment. If you have installed your own JRE, see the Important information for upgrading MID Server to Australia section to ensure your JRE is compatible.

    MID Server security logs require 100MB of storage

    To store the security logs, MID Servers must be installed on a host with at least 100MB of storage capacity.

    Removed

    Between your current release family and Australia, some MID Server features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some MID Server features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate MID Server.

    Release Release notes

    Zurich

    MID Server is a ServiceNow AI Platform feature that is active by default.

    Australia

    MID Server is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for MID Server we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for MID Server we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for MID Server, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for MID Server we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for MID Server we have noted them here.

    Release Release notes

    Zurich
    • MID Server smart workload manager continuously evaluates load and assigns jobs in a cluster to ensure that no server is overloaded.
    • MID Server logging has been improved with log backups that are preserved in a compressed format on a local host with an option to fetch to the instance.

    See MID Server for more information.

    Australia
    • MID Server comes bundled with Java Runtime Environment version 21.0.7 and requires a minimum JRE version 17.0.10.
    • MID Server's CyberArk integration adds a REST-based CCP option alongside the existing AIM SDK method, providing flexible, interchangeable integration choices.
    • MID Server smart workload manager continuously evaluates load and assigns jobs in a cluster to ensure that no server is overloaded.

    See MID Server for more information.