Combined Care Team Operations for Environmental Services release notes for upgrades from Zurich to Australia

australia Combined Product Files

Release

australia

ft:locale

en-US

ft:publication_title

australia Combined Product Files

ft:clusterId

delta3az

bundleId

delta3az

Combined Care Team Operations for Environmental Services release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

5 minutes to read

Summarize

Summarized using AI

Summary of Combined Care Team Operations for Environmental Services Release Notes for Upgrades from Zurich to Australia

This consolidated release notes document helps ServiceNow customers understand the key updates, new features, and important upgrade tasks when transitioning Care Team Operations for Environmental Services from the Zurich release to the Australia release. It combines cross-family information to streamline upgrade preparation and highlights relevant changes specifically for the Environmental Services support domain within healthcare.

Show full answer Show less

Important Upgrade Information

Pre- and post-upgrade tasks: Customers should review and complete necessary steps to ensure a smooth upgrade to Australia.
Role enhancements: In Australia, users with the feature administrator role can perform tasks previously limited to broader administrators, improving operational flexibility.

New Features

Zurich release:
- Expansion of Healthcare Environmental Services cases to support custom environmental service requests.
- Ability to create environmental services support requests using pre-configured catalog items within the Care Team Portal or Mobile.
- Automatic synchronization of environmental services cases with work orders, including task management when Field Service Management is installed.
- Updated roles and responsibilities framework enabling selective user access with new roles such as Support Department Agent and Support Department Manager.
Australia release:
- Introduction of conversational support request creation through Now Assist in Virtual Agent accessible via Care Team Portal and Mobile, enhancing user experience by clarifying and validating requests interactively.
- Care Team Operations Case Creation AI voice agent allows care team members to create cases verbally over the phone, requiring the relevant plugin for case types.
- ServiceNow AI Platform now offers three licensing tiers (Foundation, Advanced, Prime) providing different levels of AI capabilities, including generative AI and agentic workflows, tailored to customer needs.
- Security enhancements for Care Team Operations in Environmental Services to protect case data and workflows.

Changes, Removals, and Deprecations

There were no updates, removals, or deprecations to Care Team Operations for Environmental Services features between Zurich and Australia releases.

Activation and Installation

Care Team Operations for Environmental Services is installed by requesting the app from the ServiceNow Store for both Zurich and Australia releases. Customers should refer to the ServiceNow Store for app availability and version history.

Additional Considerations

Requirements, browser compatibility, accessibility, and localization: No changes or new requirements were introduced between Zurich and Australia releases.
Highlight information: Automation of environmental support request creation and fulfillment was emphasized in Zurich, with Australia enhancing this capability through AI-driven conversational interfaces and voice agents.

Key Outcomes for ServiceNow Customers

Improved support request management for environmental services within healthcare through case expansion, synchronization with work orders, and streamlined role assignments.
Enhanced user experience via conversational AI assistants in Virtual Agent and voice agents, enabling faster and more accurate case creation.
Greater operational flexibility and security with updated roles and security enhancements in the Australia release.
Access to tiered AI capabilities aligned with licensing to optimize productivity and automation across care team operations.

Consolidated page of all release notes for Care Team Operations for Environmental Services from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Environmental Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Care Team Operations for Environmental Services to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.

New features

Between your current release family and Australia, new features were introduced for Care Team Operations for Environmental Services.


Release	Release notes
Zurich	Healthcare Environmental Services case Expand Healthcare Environmental Services cases to support custom support requests for your organization’s environmental services support department. Create environmental services support requests Request support from your organization’s environmental services department with pre-configured catalog items. Healthcare Environmental Services case and work order synchronization Care Team Operations for Environmental Services automatically syncs environmental services cases with work orders. Setting up roles and responsibilities in Care Team Operations for Environmental Services Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: Support department agent Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.
Australia	Create support requests using Now Assist in Virtual Agent Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. Care Team Operations Case Creation AI voice agent The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Changes

Between your current release family and Australia, some changes were made to existing Care Team Operations for Environmental Services features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Care Team Operations for Environmental Services features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Care Team Operations for Environmental Services features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Care Team Operations for Environmental Services.


Release	Release notes
Zurich	Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Care Team Operations for Environmental Services, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Care Team Operations for Environmental Services we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Care Team Operations for Environmental Services we have noted them here.


Release	Release notes
Zurich	Automate healthcare operations by enabling environmental support request creation and fulfillment. Create environmental services support requests from directly within the Care Team Portal or Care Team Mobile. Gain full visibility into reported environmental services support cases while enabling environmental service support teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed. Assign roles and responsibilities more efficiently with a streamlined user configuration processes. See Care Team for Environmental Services for more information.
Australia	Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. Care Team Operations for Environmental Services has received security enhancements in the Australia release. See Care Team for Environmental Services for more information.