Combined Notifications release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia

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australia Combined Product Files

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Combined Notifications release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Notifications release notes for upgrades from Zurich to Australia

This consolidated release notes document helps ServiceNow customers understand the key updates, new features, changes, and important considerations when upgrading Notifications from the Zurich release family to Australia. It provides a comprehensive view of enhancements across multiple releases, focusing on improving email notification capabilities, security, and user experience.

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New Features

Zurich introduced the Email Diagnostics Dashboard for monitoring email delivery and bounce management, and the Email Agentic Workflow to automate email handling by understanding intent and drafting responses.
Australia added User Mailbox Integration allowing agents to connect personal corporate mailboxes for sending and receiving emails within ServiceNow.
Granular Admin Roles were introduced to enable precise administrative control over notification configurations without full admin privileges.
The Notification Agent allows platform administrators to create and modify email notifications and templates using natural language prompts, simplifying configuration.

Changes

Support for email digests was enhanced to handle multiple target records within a time window.
Administrators can now control which notifications appear under advanced user notification preferences.
Australia introduced sending outbound emails via Microsoft Graph, enabling integration with Microsoft email accounts directly from ServiceNow.
Inbound email classification improved with thread-index header support for Microsoft-originated emails.
Column Level Encryption (CLE) was added for email attachments to ensure secure storage and transmission without additional scripting.
Push notifications can now be delivered to users even when logged out, ensuring timely updates.
Notification Agent now supports Large Language Models (LLM) including third-party models and allows configuring email templates for AI-generated notifications.
Email Generator Agent supports branded templates, enabling customer-specific styling in AI-generated responses.
Multiple intents can be identified in inbound emails, allowing multiple reply actions per email.
Inbound email processing now handles missing inputs through configurable execution modes, allowing requests for missing data, skipping intents, or continuing processing.

Removed and Deprecated Features

No features were removed or deprecated between Zurich and Australia releases for Notifications.

Activation and Installation

Notifications is an AI Platform feature active by default in both Zurich and Australia.
Email Agentic Workflow and Notifications Email Agents require installation via the ServiceNow Store upon request.
The Notification Agent depends on the Implementation Agent Orchestration framework and cannot be used standalone.

Additional Considerations

No new browser, accessibility, or localization requirements were introduced.
Key highlights include improved monitoring, enhanced user control of notifications, and advanced AI-driven email handling features.

What This Means for ServiceNow Customers

Upgrading Notifications to Australia equips your instance with powerful AI-driven email automation, better security with encrypted attachments, seamless Microsoft email integration, and enhanced notification delivery mechanisms including push notifications for logged-out users. The introduction of granular admin roles and natural language configuration tools reduces administrative overhead while maintaining security. These improvements enable more efficient communication workflows, better user experiences, and stronger control over notification management.

Consolidated page of all release notes for Notifications from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Notifications to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Notifications.


Release	Release notes
Zurich	Email diagnostics dashboard With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health. Email agentic workflow With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, & drafting appropriate email responses.
Australia	User mailbox integration Enable agents to integrate their personal corporate mail boxes to send and receive emails. Granular admin roles required to secure the instance The granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role. Notification agent The Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms & scripts.

Changes

Between your current release family and Australia, some changes were made to existing Notifications features.


Release	Release notes
Zurich	Email digest for multiple target records The email digest now supports both single or multiple target records within a set time interval. Notification preferences Enables admins to control the list of notifications displayed for users under the advanced notification preferences.
Australia	Send email using Microsoft Graph Connect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails. Email threading for inbound reply email Enable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem. Column Level Encryption for email attachments Attachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting. Enable push notifications for logged-out users Push notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed. Now LLM support and email template configuration in Notification Agent Now LLM and third-party LLM models are now supported, and email templates can be configured for notifications created using the Notification Agent. Email templates for the Email Generator Agent Use branded email templates in the Email Generator Agent, allowing AI-generated responses with customer-specific layouts, logos, and styling. Multiple intent identification in inbound emails Multiple intents can now be identified in inbound emails, allowing multiple reply email actions for a single email. Handle missing inputs for inbound email actions Missing inputs for inbound email actions are now handled through configurable execution modes, allowing missing inputs to be requested, intents to be skipped, or processing to continue.

Removed

Between your current release family and Australia, some Notifications features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Notifications features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Notifications.


Release	Release notes
Zurich	Notifications is a ServiceNow AI Platform feature that is active by default. Install Email agentic workflow by requesting it from the ServiceNow Store.
Australia	Notifications is a ServiceNow AI Platform feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Notification Agent requires the Implementation Agent (IA) Orchestration framework and is not supported as a standalone feature.

Additional requirements

If any additional requirements were introduced or changed for Notifications we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Notifications we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Notifications, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Notifications we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Notifications we have noted them here.


Release	Release notes
Zurich	Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs. Control the preferences page to display relevant notifications. Support multiple target records for email digest. Use the standard forms for system notification preference. Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses. See Notifications for more information.
Australia	Integrate personal corporate mailboxes with in ServiceNow to send and receive emails. Send outbound emails from the ServiceNow instance using Microsoft Graph. Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails. Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem. Deliver critical push notifications even when users are logged out. Create and modify email notifications and email templates using natural language prompts through the Notification Agent. Enhance customer communications with branded email template support in the Email Generator Agent. Identify and process multiple intents in inbound emails, enabling multiple reply email actions. Handle missing inputs in inbound emails using configurable execution modes. See Notifications for more information.