Combined Legal Hold Notification release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Legal Hold Notification release notes for upgrades from Zurich to Australia

    This consolidated release notes page provides ServiceNow customers with all the updates, new features, and important information related to upgrading the Legal Hold Notification application from the Zurich release to the Australia release.

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    The page serves as a comprehensive guide to help prepare for the upgrade by summarizing changes across releases and highlighting any necessary pre- and post-upgrade tasks.

    Key Features

    • Legal Hold Matter Management (Zurich release): Enables managing legal hold matters through a streamlined process including submission, updating, tracking, and closure to ensure organizational compliance.
    • Submitting Legal Hold Matter: Facilitates initiating the data preservation process upon issuance of a legal hold.
    • Issuing Legal Hold Notices: Sends notifications to custodians to trigger timely data preservation and accountability.
    • Legal Hold Notice Acknowledgment: Records custodian acknowledgments to confirm responsibility for preserving relevant data.
    • Assigning New Custodians: Allows adding newly identified custodians to existing matters to maintain comprehensive data preservation coverage.
    • Acknowledgment Reminders: Sends reminders to custodians who have not acknowledged notices to ensure compliance.
    • Closing Legal Hold Matters: Completes the preservation lifecycle by formally closing matters when holds are lifted.
    • Dark Theme Option (Zurich release): Introduces a Coral dark theme for web and mobile to improve readability and reduce eye strain.

    Upgrade and Activation Information

    • No updates or changes were introduced in the Australia release for Legal Hold Notification compared to Zurich.
    • Activation requires requesting Legal Hold Notification from the ServiceNow Store.
    • The application supports the latest stable versions of popular web browsers.
    • No features were removed or deprecated between Zurich and Australia releases.

    Practical Implications for Customers

    Customers upgrading from Zurich to Australia can expect continuity in Legal Hold Notification functionality, with no new updates, removals, or deprecations affecting their current configuration.

    The streamlined legal hold lifecycle introduced in Zurich remains the foundation, supporting compliance by managing legal hold matters and custodian interactions efficiently.

    Ensure to complete any recommended pre- and post-upgrade tasks for a smooth upgrade experience, and activate the application via the ServiceNow Store if not already installed.

    Consolidated page of all release notes for Legal Hold Notification from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Legal Hold Notification release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Legal Hold Notification to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Legal Hold Notification.

    Release Release notes

    Zurich
    Legal hold matter management
    Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance.
    Submitting legal hold matter
    Submit a legal hold matter to initiate the data preservation process when a legal hold is issued.
    Issuing legal hold notice
    Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss.
    Legal hold notice acknowledgement
    Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability.
    Assign new custodians
    Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation.
    Acknowledge reminders
    Send reminders to custodians who haven’t acknowledged legal hold notices to ensure accountability in data preservation.
    Closing legal hold matter
    Close a legal hold matter once the hold is lifted to complete the data preservation life cycle.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Legal Hold Notification features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Legal Hold Notification features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Legal Hold Notification features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Legal Hold Notification.

    Release Release notes

    Zurich

    Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Legal Hold Notification we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Legal Hold Notification we have noted them here.

    Release Release notes

    Zurich

    The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Legal Hold Notification, such as specific requirements or compliance levels.

    Release Release notes

    Zurich
    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Legal Hold Notification we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Legal Hold Notification we have noted them here.

    Release Release notes

    Zurich
    • Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process.
    • Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process.
    • Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data.

    See Legal Hold Notification for more information.

    Australia

    		 No updates for this release.