Combined Notify release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Notify release notes for upgrades from Zurich to Australia

    This consolidated release notes document helps ServiceNow customers prepare for upgrading Notify from the Zurich release family to the Australia release family. It summarizes the new features, changes, and important upgrade information across these releases, enabling customers to understand what to expect and how to manage their Notify configurations effectively during the upgrade.

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    Key Features

    • Transition from Workflows to Subflows (Zurich): Notify moved from using workflows to subflows starting with Zurich. Existing workflows remain supported, but new installations use subflows managed in Workflow Studio. Common Notify workflow activities are available as flow actions for building and maintaining custom subflows.
    • Notify Workflow Activities (Zurich): New flow actions support advanced input scenarios and dynamic Notify number generation for Voice, SMS, or both.
    • Granular Admin Roles (Australia): Introduction of the granular Notify admin role (notifysetupadmin) allows more precise configuration and management of Notify application features.

    Upgrade Considerations

    • Pre- and post-upgrade tasks should be reviewed and completed to ensure a smooth transition to Australia.
    • Existing Notify workflows continue to function post-upgrade, but workflow-related artifacts are now maintained only in a support-only plugin not available for new installs.
    • Notify remains an AI Platform feature active by default in both Zurich and Australia releases.

    Changes, Removals, and Deprecations

    No updates, removals, or deprecations were introduced between Zurich and Australia releases for Notify, ensuring stability and continuity of existing functionality.

    Additional Notes

    • There are no new additional requirements, browser requirements, accessibility, or localization changes reported in this upgrade.
    • The new default UI theme (Coral) enhances user experience in Notify starting from Zurich.
    • Customers should leverage the granular admin role in Australia for better feature configuration control.

    What Customers Can Expect

    After upgrading to Australia, customers can continue using Notify with improved administrative control through granular roles and benefit from the modern subflow-based architecture introduced earlier. The upgrade process preserves existing workflows and does not introduce breaking changes, ensuring continuity while enabling modern Notify management practices.

    Consolidated page of all release notes for Notify from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Notify to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows.

    As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows:
    • Join conference call
    • Call
    • Send SMS
    • Forward call
    • Input
    • Hangup
    • Play
    • Record
    • Reject
    • Say
    • Forward to notify client
    • Queue
    Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows:
    • (Re)join Conference Call
    • Join Conference Call with muting
    • Join Conference Call with SMS
    Your existing workflows continue to function after the upgrade.
    Note:
    All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Notify.

    Release Release notes

    Zurich
    Notify workflow activities
    Manage the subflows for Notify use cases with the following actions.
    • Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times.
    • Get Notify Number: This action generates a Notify number by accepting the required type as input—Voice, SMS, or both.

    Australia
    Granular admin roles in Notify
    Configure the Notify application features using the granular Notify admin role (notify_setup_admin).

    Changes

    Between your current release family and Australia, some changes were made to existing Notify features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Notify features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Notify features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Notify.

    Release Release notes

    Zurich

    Notify is a ServiceNow AI Platform feature that is active by default.

    Australia

    Notify is a ServiceNow AI Platform feature that is active by default.

    Additional requirements

    If any additional requirements were introduced or changed for Notify we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Notify we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Notify, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Notify we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Notify we have noted them here.

    Release Release notes

    Zurich
    • Build Notify subflows according to your requirements by using the default subflows provided in new instances.
    • Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience.

    See Notify for more information.

    Australia

    Use the Notify granular admin role to configure Notify features.

    See Notify for more information.