Combined AIOps LEAP release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined AIOps LEAP Release Notes for Upgrades from Zurich to Australia

    This consolidated guide provides essential information for ServiceNow customers preparing to upgrade AIOps LEAP from the Zurich release family to Australia. It combines release notes across versions, highlighting new features, changes, deprecations, and important upgrade considerations. The document serves as a practical reference to understand what has been introduced, altered, or removed, ensuring a smooth upgrade process.

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    Key Features

    • New AI Model Providers (Zurich): Introduction of third-party AI model options including Google Gemini and AWS Claude for generative AI skills and AI agents, complementing existing services like Now LLM Service and Azure OpenAI.
    • Activation (Zurich): Installation of AIOps LEAP requires requesting ServiceNow Otto for ITOM from the ServiceNow Store.
    • Additional Requirements (Zurich): Installation of ServiceNow Otto for Creator is necessary to generate playbooks, supporting automation workflows.
    • Highlight Information (Zurich): Support for multiple large language models (LLMs) such as Google Gemini, Azure OpenAI, and Anthropic LLM alongside the Now LLM Service enhances AI capabilities within AIOps LEAP.

    Key Outcomes

    • Customers upgrading from Zurich to Australia can expect no changes, removals, or deprecations in AIOps LEAP features during this upgrade cycle, maintaining consistent functionality.
    • The Australia release contains no new updates or changes, indicating stability and continuity for users on this release.
    • Preparation for upgrade involves reviewing pre- and post-upgrade tasks as outlined, ensuring all installation and activation prerequisites are met.
    • Browser and accessibility requirements remain unchanged, simplifying user environment considerations.

    Consolidated page of all release notes for AIOps LEAP from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading AIOps LEAP to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for AIOps LEAP.

    Release Release notes

    Zurich
    New third-party AI model provider options available for all AI applications
    Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing AIOps LEAP features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some AIOps LEAP features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some AIOps LEAP features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate AIOps LEAP.

    Release Release notes

    Zurich

    Install AIOps LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for AIOps LEAP we have noted them here.

    Release Release notes

    Zurich

    You should have ServiceNow Otto for Creator installed to generate playbooks.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for AIOps LEAP we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for AIOps LEAP we have noted them here.

    Release Release notes

    Zurich

    Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See Learning Enhanced Automation Platform (LEAP) for more information.

    Australia

    		 No updates for this release.