Combined ITOM Cloud Accelerate release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined ITOM Cloud Accelerate Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes page assists ServiceNow customers in preparing for the ITOM Cloud Accelerate upgrade from Zurich to Australia. It provides a comprehensive summary of new features, changes, deprecations, removals, activation details, and other relevant information across the upgrade path.

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    Notably, there are no updates or changes specifically introduced in the Australia release for ITOM Cloud Accelerate, so most new features and improvements are associated with the Zurich release or earlier.

    Key Features Introduced in Zurich

    • Custom Catalog ID Configuration: Administrators with the cwadmin role can specify the catalog used for Cloud Account Management (CAM) requests by setting the snitomcam.camcatalogid system property, allowing customization beyond the default CAM catalog.
    • Cloud Account Management Dashboards:
      • Compliance Dashboard: Centralized view of compliance data across AWS, Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI) accounts.
      • Overview Page: Displays total discovered cloud assets grouped by provider and categorized into Compute, Databases, Virtual Machines, and Storage.
      • Cloud Assets Dashboard: Enables governance and operations teams to monitor compliance and asset details, identify missing ownership for audit readiness, and drill down into configuration item (CI) details.
    • Cloud Account Management Home Page: Visualizes cloud provider account growth trends, provides quick access to Cloud Discovery Workspace and Cloud Cost Management, and supports filtering by cloud provider and business unit for tailored insights.
    • Cloud Provisioning and Governance Workflow Migration: Legacy workflows were deprecated starting with Zurich. Existing custom and deprecated base workflows can be used, but new base system Flows are recommended for future needs. Cloud resource operation and Blueprint request workflows were migrated to subflows to improve maintainability and integration.

    Activation and Procurement

    ITOM Cloud Accelerate features are available as an application named Cloud Accelerate on the ServiceNow Store. Customers should contact their ServiceNow sales representative to procure the entitlement. Detailed instructions for requesting the Cloud Provisioning and Governance application are provided within the platform.

    Other Considerations

    • No new browser, accessibility, localization, or additional requirements were introduced in the Australia release.
    • No features were removed or deprecated between Zurich and Australia for ITOM Cloud Accelerate.
    • Highlight information from Zurich includes enhanced visibility and management capabilities across cloud providers, improved asset filtering and visualization, and migration of workflows to subflows, all designed to enhance governance and operational efficiency.

    Practical Impact for ServiceNow Customers

    Upgrading from Zurich to Australia for ITOM Cloud Accelerate requires minimal adjustments since no new features or deprecations were introduced in Australia. Customers should focus on leveraging the enhanced dashboards and governance capabilities introduced in Zurich to improve cloud asset visibility, compliance tracking, and operational workflows. Additionally, adopting the new base system Flows in Cloud Provisioning and Governance will ensure future compatibility and maintainability of workflows.

    Reviewing and completing pre- and post-upgrade tasks remains essential to ensure a smooth transition. Custom catalog configurations and dashboard filters allow tailored cloud management experiences suited to organizational needs.

    Consolidated page of all release notes for ITOM Cloud Accelerate from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITOM Cloud Accelerate release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITOM Cloud Accelerate to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for ITOM Cloud Accelerate.

    Release Release notes

    Zurich
    Configure a custom catalog ID in Cloud Account Management account request

    Users with the cw_admin role can set which catalog to use for Cloud Account Management (CAM) requests by updating the sn_itom_cam.cam_catalog_id system property. This property is set by default to the base system CAM catalog.

    Viewing Cloud Account Management dashboards
    Access the Compliance dashboard, Overview page, and Cloud assets dashboard through the Cloud Asset Explorer section in the new Monitor and Track tab.
    • Compliance dashboard: View data across AWS, Azure, Google Cloud Platform (GCP), and OCI accounts in one centralized location.
    • Overview page:
      • View total discovered assets, grouped by cloud provider and categorized into Compute, Databases, Virtual Machines, and Storage categories on the Overview page.
      • Monitor total accounts by provider, with change tracking since the last update.
    • Cloud assets dashboard:
      • Governance and operations teams can monitor, track, and act on compliance and asset details through the Cloud assets dashboard.
      • Identify missing ownership information for accounts to support accountability and audit readiness.
      • Asset viewers can drill down to view detailed information for each configuration item (CI).
    Viewing the home page in Cloud Account Management
    • Visualize growth trends across cloud providers with a time-based graph showing account activity.
    • Leverage direct access to Cloud Discovery Workspace and Cloud Cost Management from the dashboard.
    • Use filters like cloud provider and business unit to refine the dashboard view for tailored insights.
    Cloud Provisioning and Governance
    The legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows but use the new base system Flows for all future needs. In the Zurich release, the Cloud resource operation request and Blueprint request workflows have been migrated to subflows.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing ITOM Cloud Accelerate features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some ITOM Cloud Accelerate features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some ITOM Cloud Accelerate features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate ITOM Cloud Accelerate.

    Release Release notes

    Zurich

    The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see Request the Cloud Provisioning and Governance application.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for ITOM Cloud Accelerate, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for ITOM Cloud Accelerate we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITOM Cloud Accelerate we have noted them here.

    Release Release notes

    Zurich
    • Ability to monitor, track, and analyze cloud assets across providers in Cloud Account Management.
    • Compliance visibility and account insights in Cloud Account Management.
    • Improved asset-level filtering and visualization in Cloud Account Management.
    • Ability to view cloud assets and access detailed information about associated configuration items (CIs).
    • Migrated legacy workflows to subflows in Cloud Provisioning and Governance.

    See Cloud Governance for more information.

    Australia

    		 No updates for this release.