Combined Care Team Work Management release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Combined Care Team Work Management Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes page provides ServiceNow customers with essential information about upgrading the Care Team Work Management application from the Zurich release to the Australia release. It summarizes new features, changes, and important upgrade instructions to prepare your environment effectively.

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    New Features

    • Create Care Team Task Plans: The Australia release introduces the ability to create single-unit or multi-unit task plans for care teams. Multi-unit plans can include orchestration cases and tasks, while single-unit plans use care team cases and tasks. This enhancement improves coordination across different units and within teams.
    • Unified Care Team Work Management Landing Page: A new landing page consolidates the management of care team cases and tasks, providing a streamlined and consistent user experience for care team agents.
    • Operational Rounding Playbook: This feature standardizes operational rounding activities by using templates with required fields and clinical checklists. It supports scheduling one-time and recurring rounding tasks across units within the Healthcare Workspace, facilitating task completion, evidence capture, and progress tracking.

    Upgrade Instructions and Activation

    Before upgrading to Australia, review and complete the recommended pre- and post-upgrade tasks to ensure a smooth transition.

    The Care Team Work Management application for Australia can be installed by requesting it from the ServiceNow Store. Visit the store to explore available apps and submit requests.

    Other Considerations

    • No changes, removals, or deprecations were introduced between Zurich and Australia releases for this application.
    • There are no updated browser requirements, accessibility details, localization considerations, or additional requirements noted for this upgrade.

    Key Outcomes

    • Enhanced ability to plan and coordinate care team tasks across multiple units, supporting both ad hoc and recurring workflows.
    • Improved operational efficiency through a unified workspace that simplifies case and task management.
    • Standardized rounding workflows reduce administrative overhead and support better compliance and tracking through the Operational Rounding playbook.

    Consolidated page of all release notes for Care Team Work Management from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Work Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Work Management to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Care Team Work Management.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    Create a care team task plan

    Create single or multi‑unit task plans for care teams to support ad hoc or recurring tasks. Multi‑unit work plans can include orchestration cases and tasks, while single‑unit work plans use care team cases and tasks. This feature helps teams coordinate work more efficiently across units and within their own teams.

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    Use the unified Care Team Work Management landing page to view and manage care team cases and care team tasks all in one place. This provides a streamlined and consistent experience across work activities for care team agents.

    Operational Rounding playbook

    Use rounding templates with required fields and clinical checklists to standardize operations activities. The playbook generates one‑time and recurring rounding tasks across units using built‑in scheduling within the Healthcare Workspace. It supports completing task, capturing evidence, and tracking progress.

    Changes

    Between your current release family and Australia, some changes were made to existing Care Team Work Management features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Care Team Work Management features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Care Team Work Management features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Work Management.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    Install Care Team Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Work Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Work Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Work Management, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Work Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Work Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia
    • Create ad-hoc or recurring scheduled task plans for care teams across one or more units.
    • Use the unified workspace landing page for managing cases and tasks.
    • Streamline rounding workflows and reduce administrative burden by leveraging the Operational Rounding playbook.

    See Care Team Work Management for more information.