Combined Care Team Operations for Facilities release notes for upgrades from Zurich to Australia

australia Combined Product Files

Release

australia

ft:locale

en-US

ft:publication_title

australia Combined Product Files

ft:clusterId

delta3az

bundleId

delta3az

Combined Care Team Operations for Facilities release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

4 minutes to read

Summarize

Summarized using AI

Summary of Combined Care Team Operations for Facilities Release Notes for Upgrades from Zurich to Australia

This consolidated release notes document guides ServiceNow customers upgrading Care Team Operations for Facilities from the Zurich release to the Australia release. It outlines new features, important upgrade tasks, changes, deprecations, and activation instructions to help customers effectively prepare for and implement the upgrade.

Show full answer Show less

Notably, there were no updates or removals in Zurich and no changes or deprecations in Australia, making this upgrade focused primarily on new capabilities and enhanced usability introduced in the Australia release.

Key Features

Role Enhancements: The Australia release allows users with the feature administrator role to complete tasks previously limited to broader administrator roles. New roles such as Support Department Agent and Support Department Manager have been added to improve selective user access management within healthcare organizations.
Facilities Support Request Improvements: Facilities cases can now be expanded to support custom requests. Users can create facilities support requests via pre-configured catalog items and directly within Care Team Portal or Care Team Mobile.
Synchronization: Healthcare Facilities cases automatically synchronize with work orders for better case and task management.
Conversational AI Integration: The Australia release introduces the ability to create support requests conversationally through Now Assist in Virtual Agent for healthcare IT, biomed, facilities, or environmental services departments. This includes AI agents that clarify and validate requests within the portal and mobile applications.
AI Voice Agent: Care team members can create cases conversationally over the phone using the Care Team Operations Case Creation AI voice agent, requiring installation of the relevant plugin for the request type.
ServiceNow AI Platform Licensing: Introduction of three AI licensing tiers—Foundation, Advanced, and Prime—providing access to varying levels of AI features, generative AI skills, agentic workflows, and AI agents according to license type.
Security Enhancements: The Australia release includes security improvements for Care Team Operations for Facilities to protect customer data and operations.

Important Upgrade Information

Pre- and post-upgrade tasks must be reviewed and completed to ensure a smooth transition to Australia.
Care Team Operations for Facilities must be installed or requested via the ServiceNow Store for both Zurich and Australia releases.

Key Outcomes

Enhanced operational efficiency through expanded role capabilities and more selective access control.
Simplified facilities support request creation using conversational AI in both portal/mobile and voice channels.
Improved visibility and management of facilities support cases synchronized with work orders.
Access to advanced AI-driven productivity and automation features aligned with ServiceNow AI Platform licensing tiers.
Increased security safeguards within Care Team Operations for Facilities ensuring compliance and data protection.

Consolidated page of all release notes for Care Team Operations for Facilities from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Care Team Operations for Facilities to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.

New features

Between your current release family and Australia, new features were introduced for Care Team Operations for Facilities.


Release	Release notes
Zurich	Healthcare Facilities case Expand facilities cases to support custom support requests for your organization’s facilities support department. Create facilities support requests Request support from your organization’s facilities department with pre-configured catalog items. Healthcare facilities case and work order synchronization Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders. Setting up roles and responsibilities in Care Team Operations for Facilities Roles and responsibilities have been updated to allow for more selective user access. The following responsibilities were added: Support department agent Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.
Australia	Create support requests using Now Assist in Virtual Agent Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. Care Team Operations Case Creation AI voice agent The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Changes

Between your current release family and Australia, some changes were made to existing Care Team Operations for Facilities features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Care Team Operations for Facilities features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Care Team Operations for Facilities features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Care Team Operations for Facilities.


Release	Release notes
Zurich	Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install Care Team Operations for Facilities by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Care Team Operations for Facilities we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here.


Release	Release notes
Zurich	Automate healthcare operations by enabling facilities support request creation and fulfillment. Create facility support requests from directly within the Care Team Portal or Care Team Mobile. Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.] Assign roles and responsibilities more efficiently with a streamlined user configuration process. See Care Team Operations for Facilities for more information.
Australia	Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. Care Team Operations for Facilities has received security enhancements in the Australia release. See Care Team Operations for Facilities for more information.