Combined Purchase Order Management release notes for upgrades from Zurich to Australia

australia Combined Product Files

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australia

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en-US

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australia Combined Product Files

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delta3az

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delta3az

Combined Purchase Order Management release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Purchase Order Management Release Notes for Upgrades from Zurich to Australia

This consolidated release notes document guides ServiceNow customers through the changes in Purchase Order Management when upgrading from the Zurich release family to Australia. It highlights new features, important upgrade tasks, activation methods, and enhancements designed to improve purchase order exception handling, supplier collaboration, and operational visibility.

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New Features

Supplier Delivery Plan Issue Reporting: Suppliers can now report delivery plan issues via the Supplier Collaboration Portal, with buyers able to track and collaborate on exceptions within Supplier Lifecycle Operations.
Centralized Exception Management: Operational buyers have a dedicated Purchase Order Management page to monitor, review, and resolve purchase order exceptions efficiently.
Exception Resolution Enhancements: Buyers can accept supplier proposals, make custom edits, identify alternative suppliers with open orders, and request expedited or increased quantities directly from the exception page.
Create Exceptions from Universal Requests: Buyers can convert universal requests generated by email workflows into purchase order exception records after manual review.
Task Creation and Tracking: Tasks can be created and assigned from purchase order exceptions, allowing buyers to track progress and collaborate effectively.
Improved Visualization: Enhanced dashboards show new activity, exception intelligence, and allow reassigning exceptions; suppliers can filter purchase order line lists to quickly find relevant orders.
Automated Exception Creation from Supplier Emails: Registered supplier emails sent to a dedicated inbox automatically generate purchase order exceptions or universal requests, streamlining issue capture and assignment.
Mitigation Strategy Workflow: The Define PO exception mitigation strategy agentic workflow helps analyze delivery gaps and suggests order changes with alternative suppliers to mitigate risks.
Support for Purchase Order Confirmation Data: New tables for purchase order confirmations are included by default, improving visibility into supplier acknowledgments and order readiness (note that integration with external systems is not included by default).
Email Workflow Enhancements: The automatic exception creation workflow now recognizes ERP PO and PO line IDs, supports multiple languages (French, Canadian French, German, Japanese, Dutch), reducing manual processing and improving supplier communication.

Changes, Removed Features, and Deprecations

No changes, removed features, or deprecations were noted between the Zurich and Australia releases for Purchase Order Management.

Activation and Installation

Purchase Order Management must be installed by requesting it from the ServiceNow Store for both Zurich and Australia releases. Customers should refer to the ServiceNow Store for app availability and version history.

Additional Notes

Upgrade Preparation: Customers should review and complete relevant pre- and post-upgrade tasks to ensure a smooth transition to Australia.
Browser, Accessibility, and Localization: No new requirements or changes were introduced for browsers, accessibility compliance, or localization between Zurich and Australia releases.
Highlight Summary: Australia release improves collaborative workspaces, automated notifications, prioritization, automatic order updates, and enhanced visualization and workflows for purchase order exceptions.

What This Means for ServiceNow Customers

Upgrading to Australia from Zurich enables customers to leverage advanced automation and collaboration tools for managing purchase order exceptions, leading to faster issue resolution and improved supplier coordination. Enhanced visibility and task management empower operational buyers to streamline workflows and mitigate supply chain risks effectively. Customers should plan their upgrade activities accordingly and take advantage of the enriched data insights and automation capabilities to optimize purchase order processes.

Consolidated page of all release notes for Purchase Order Management from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Purchase Order Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Purchase Order Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Purchase Order Management.


Release	Release notes
Zurich	Reporting delivery plan issues Suppliers can report delivery plan issues related to purchase order line through the Supplier Collaboration Portal, ensuring prompt visibility for the appropriate buyer. Suppliers can also track and collaborate with the buyers on the purchase order exception on the related record in Supplier Lifecycle Operations. Centralized interface for purchase order exceptions The Purchase Order Management page provides operational buyers with a centralized interface to monitor and review purchase order exceptions. Users can quickly identify urgent issues, view recent tasks, and take approval actions, improving workflow visibility and exception handling. Resolving purchase order exceptions Enables buyers to resolve purchase order exceptions directly from the exception page, with options to accept supplier proposals or make custom edits. It also allows buyers to find alternative suppliers with open orders for the same materials and request order expediting or increased quantities.
Australia	Create purchase order exception from Universal Request Enable buyers to convert universal requests that were generated by the Create purchase order exception via email agentic workflow into purchase order exception records. When emails processed by the workflow lack sufficient context to be automatically converted to purchase order exception records, the workflow creates universal request records. After manual review, buyers can turn universal requests into purchase order exception records. Create and assign a purchase order exception task Create tasks directly from a purchase order exception and assign these tasks to operational buyers or collaborators. Buyers can also track tasks directly from a purchase order exception. Updated visualization of purchase order exceptions View the expanded New activity today section on the Purchase order management landing page, reassign exceptions, and view additional details in the Exception intelligence section. Suppliers can also apply filters to purchase order line lists, enabling quick identification of relevant orders. Automated purchase order exception creation from emails Convert supplier emails into purchase order exceptions when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to the operational buyer. For queries unrelated to purchase order exceptions, a universal request record is created. Identify and execute mitigation strategies for PO exceptions Use the Define PO exception mitigation strategy agentic workflow to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. Support for purchase order confirmation data Purchase order confirmation and confirmation line tables are available by default when you install the Purchase Order Management plugin, enabling import of this information from external systems. These tables capture supplier acknowledgment and provide buyers visibility into order execution readiness. Note: Integration with external systems is not provided by default. Enhancements to the automatic purchase order exception creation from email workflow The Create purchase order exception from email workflow is enhanced to automatically identify purchase order lines. The workflow automatically identifies PO lines when the email contains an ERP PO and PO line ID instead of just a ServiceNow PO line ID. The workflow also supports additional languages (French, Canadian French, German, Japanese, and Dutch) for emails. These enhancements help in improving supplier communication and reducing manual intervention.

Changes

Between your current release family and Australia, some changes were made to existing Purchase Order Management features.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Purchase Order Management features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Purchase Order Management features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Purchase Order Management.


Release	Release notes
Zurich	Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install Purchase Order Management by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Purchase Order Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Purchase Order Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Purchase Order Management, such as specific requirements or compliance levels.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Purchase Order Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Purchase Order Management we have noted them here.


Release	Release notes
Zurich	Use a collaborative workspace to coordinate with suppliers and relevant stakeholders simultaneously. Receive automatic notifications, automatically prioritize them, and assign them to the appropriate person. Utilize resolution tools to automatically update orders and review order plans for the affected material and location. See Purchase Order Management for more information.
Australia	Create PO exceptions from universal requests during triage. Create PO exception tasks and track their progress directly from the PO exception. Get relevant data insights with improved visualization of new purchase order exceptions and PO exception workload distribution. Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox. Analyze delivery gaps and view suggested edits to orders with alternative suppliers with the Define purchase order exception mitigation strategy agentic workflow Support for purchase order confirmation data. Enhancements to the automatic purchase order exception creation from email workflow. See Purchase Order Management for more information.