Combined Creator Studio release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 4 minutes to read
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    Summary of Combined Creator Studio Release Notes for Upgrades from Zurich to Australia

    This consolidated guide assists ServiceNow customers in preparing for the upgrade of Creator Studio from the Zurich to Australia release versions. It summarizes essential new features, changes, and important upgrade information to help users understand what to expect and how to leverage the enhancements introduced during this upgrade path.

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    New Features

    • Customizable Email Notifications (Zurich): Admins can now create custom email notifications and templates for app requests and status changes, supporting consistent branding. Several standard email notification activities are now publicly scoped, and a new configuration option is available in Guided Setup.
    • Playbook Activity to Update Record Fields (Zurich): A new playbook activity enables apps to automatically update multiple fields on submitted records. Configuration for these activities is accessible via Guided Setup.
    • New Question Types for Forms (Zurich): Two additional question types—Duration (to specify time lengths) and Attachment (to upload files as part of dynamic form questions)—have been introduced, enhancing form flexibility and interactivity.
    • Granular Configuration Admin Roles (Zurich): New admin roles allow developers to perform specific administrative tasks without requiring full admin privileges, improving role-based access control.
    • Delete Unpublished Forms (Zurich): Users can now permanently delete unpublished forms, removing their records entirely from the ServiceNow AI Platform.
    • No new features were introduced in the Australia release for Creator Studio.

    Changes

    • Deleting Questions from Unpublished Forms (Zurich): When a question is deleted from an unpublished form, its record is also removed from the AI Platform, ensuring data consistency.
    • ServiceNow Otto Rebrand (Australia Patch 5): The AI experience brand has been renamed to ServiceNow Otto. This change reflects in product names, including Creator Studio, though customer entitlements and access remain unchanged.

    Removed and Deprecated Features

    No features or functionality were removed or deprecated in Creator Studio from Zurich through Australia releases.

    Activation and Licensing

    • Installation: Creator Studio is installed by requesting it from the ServiceNow Store. Customers can view available apps and request submissions via the Store.
    • Licensing: The App Engine Enterprise license is required to use Creator Studio. Customers should verify their entitlements to confirm access.

    Accessibility Enhancements

    • Dark Theme (Zurich): Introduction of the Coral theme with a dark mode option for web and mobile, enhancing usability and reducing eye strain.
    • Screen Reader and Keyboard Navigation Improvements (Australia): Improved ARIA roles and accurate labeling of form elements and rich text areas enhance screen reader support. Keyboard focus management is refined within template preview modals for better assistive technology interaction.

    Browser and Localization

    No changes to browser requirements or localization considerations were introduced in either release.

    Practical Takeaways for ServiceNow Customers

    • Prepare for enhanced customization capabilities in email notifications and form questions that improve user experience and app branding.
    • Leverage new playbook activities to automate record updates, reducing manual intervention.
    • Utilize refined administrative roles to delegate tasks securely without granting full admin rights.
    • Ensure compliance with new accessibility improvements to support users with assistive technologies.
    • Confirm licensing and entitlement status before upgrading to avoid access issues.
    • Be aware of the ServiceNow Otto rebranding to understand naming changes without impact on functionality or entitlements.

    Consolidated page of all release notes for Creator Studio from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Creator Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Creator Studio to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Creator Studio.

    Release Release notes

    Zurich
    Customizable email notifications
    Promote consistent branding by having admins create custom email notifications and templates, which are sent when users request something from an app or the request was changed or closed. In support, several of the standard email notification activities are now in the public scope, and a new Configure email notifications item is available in Guided Setup.
    New playbook activity to update record fields
    Enable apps to change several fields automatically on the submitted record using the new Update submission playbook activity. In support, a new Configure playbook activities item is available in Guided Setup.
    New question types for forms
    Two new question types are available for forms: Duration and Attachment.
    • Duration enables users to specify a length of time.
    • Attachment enables users to upload an attachment as a question. The Attachment field differs from the Add attachment option for the form, because the Attachment question type can be used in dynamic behavior questions.
    Granular configuration admin roles
    Several new granular admin roles enable developers to complete administrative configuration tasks without requiring the full admin role.
    Delete unpublished forms
    You can now delete unpublished forms from Creator Studio, which completely removes the record for the form from the ServiceNow AI Platform.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Creator Studio features.

    Release Release notes

    Zurich
    Deleting questions from unpublished forms removes the record
    When you delete a question from an unpublished form, the record for the question is now also removed from the ServiceNow AI Platform.

    Australia
    Australia Patch 5
    ServiceNow Otto rebrand
    ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Creator Studio. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

    Removed

    Between your current release family and Australia, some Creator Studio features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Creator Studio features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Creator Studio.

    Release Release notes

    Zurich

    Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Australia

    Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Creator Studio we have noted them here.

    Release Release notes

    Zurich

    You must have the App Engine Enterprise license to use Creator Studio.

    Australia

    Check your entitlements to determine whether you have access to Creator Studio.

    Browser requirements

    If any specific browser requirements were introduced or changed for Creator Studio we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Creator Studio, such as specific requirements or compliance levels.

    Release Release notes

    Zurich
    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    For more information, see Dark mode in Creator Studio.

    Australia
    The following updates were made to support accessibility:
    • Form elements now have accurate interactive ARIA roles, enabling screen readers to identify and announce them accurately.
    • Rich text area and form elements are now accurately labeled so screen readers can announce them correctly when focused.
    • Keyboard focus now remains within the expanded template preview modal for the duration of the modal interaction.
    • The rich text frame Long Description now has the correct label, enabling screen readers to identify and announce it correctly.

    Localization information

    If there are specific localization considerations for Creator Studio we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Creator Studio we have noted them here.

    Release Release notes

    Zurich
    • Create customized email notifications that are sent by the apps that you build.
    • Add playbooks with a new activity that automatically updates some fields on the app's generated record.
    • Augment forms with the new Duration and Attachment question types.

    See Creator Studio for more information.

    Australia
    • Distinguish AI-generated apps and features at a glance using updated icons.
    • Use improved screen reader support and keyboard navigation when interacting with forms and templates using assistive technologies.

    See Creator Studio for more information.