Combined Adoption Services release notes for upgrades from Zurich to Australia

australia Combined Product Files

Release

australia

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en-US

ft:publication_title

australia Combined Product Files

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delta3az

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delta3az

Combined Adoption Services release notes for upgrades from Zurich to Australia

Release version: Australia

Updated August 11, 2026

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Summary of Combined Adoption Services release notes for upgrades from Zurich to Australia

This consolidated release notes document provides all essential information for ServiceNow customers upgrading Adoption Services from the Zurich release family to Australia. It covers new features, changes, deprecations, activation details, accessibility enhancements, and other relevant considerations to prepare for and successfully complete the upgrade.

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New features

Zurich: Introduction of enhanced Guided Tours prominently listed in the Help Center, showing the state of tours in progress and hiding other help content during a tour. These improvements apply across all workspaces.
Australia: Introduction of Dynamic Guidance, an AI-powered assistant embedded within the product that offers contextual help directly within workflows, eliminating the need for users to navigate away from their tasks.

Changes

Across both Zurich and Australia, the sndynguidanceuser role now automatically includes the genaiadmin role. Assigning sndynguidanceuser to a user grants genaiadmin privileges, simplifying role management for Dynamic Guidance capabilities.

Removed and Deprecated Features

No features or functionality were removed or deprecated between Zurich and Australia releases for Adoption Services.

Activation and Requirements

Adoption Services is active by default with the necessary plugins in both Zurich and Australia, so explicit activation is not required.
No additional requirements or browser changes were introduced between these releases.

Accessibility Enhancements

Guided Tours have been enhanced with improved accessibility support, including:

Descriptive page titles for better screen reader compatibility
Keyboard assistance for suggesting required fields and navigating UI controls such as tooltips and checkboxes

These features are consistent across Zurich and Australia releases.

Localization and Highlight Information

There are no specific localization updates between Zurich and Australia releases.

Highlights to note include the integration of Dynamic Guidance as a proactive AI assistant delivering voice-based, step-by-step instructions dynamically across platforms. Onboarding modals now align visually with the ServiceNow instance theme, and Guided Tours can be selected from the Help Center list to enhance user adoption.

Practical Implications for Customers

When upgrading from Zurich to Australia, you can expect seamless access to improved AI-driven user assistance without additional activation steps. The upgrade enhances user adoption through embedded guidance and accessibility improvements, simplifying training and reducing support overhead. Role management for Dynamic Guidance is streamlined via automatic role assignment. No deprecated or removed features mean minimal disruption.

Consolidated page of all release notes for Adoption Services from Zurich to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Adoption Services to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Adoption Services.


Release	Release notes
Zurich	Help Center Find the available Guided Tours that are now prominently listed in the Help Center. View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces.
Australia	Using Dynamic Guidance Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow.

Changes

Between your current release family and Australia, some changes were made to existing Adoption Services features.


Release	Release notes
Zurich	genai_admin role in Dynamic Guidance The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted.
Australia	genai_admin role in Dynamic Guidance The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted.

Removed

Between your current release family and Australia, some Adoption Services features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Adoption Services features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Adoption Services.


Release	Release notes
Zurich	Adoption Services is active by default with the plugins. Do not activate this feature explicitly.
Australia	Adoption Services is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels.


Release	Release notes
Zurich	Guided Tours Guided Tours is enhanced with more accessibility features including: Descriptive page titles Keyboard assistance for suggesting required fields through screen reader Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes
Australia	Guided Tours Guided Tours is enhanced with more accessibility features including: Descriptive page titles Keyboard assistance for suggesting required fields through screen reader Keyboard assistance for focused user interface controls like, tool tip icons and check-boxes

Localization information

If there are specific localization considerations for Adoption Services we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Adoption Services we have noted them here.


Release	Release notes
Zurich	Explore Dynamic Guidance within In-product help features of Adoption services as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance. Discover and select Guided Tours from the list that is available in Help Center. See Adoption services for more information.
Australia	Explore Dynamic Guidance within In-product help features of Adoption services as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. See Adoption services for more information.