Combined Service Level Management release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Combined Service Level Management Release Notes for Upgrades from Zurich to Australia

    This consolidated release notes document provides ServiceNow customers with a comprehensive summary of updates, new features, changes, removals, and other relevant information for Service Level Management (SLM) when upgrading from the Zurich release to the Australia release.

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    The page is designed to assist customers in preparing for the upgrade by highlighting important pre- and post-upgrade tasks, feature enhancements, activation details, and other considerations relevant to Service Level Management across these releases.

    Key Features

    • Zurich Release: Introduction of the ability to configure the SLA timer for the First to Breach source. This feature supports both target-based and advanced condition-based SLAs, enabling better tracking and management of SLA breaches on incidents to meet service level expectations.
    • Australia Release: No new features were introduced specifically for Service Level Management in this release.

    Changes, Removals, and Deprecations

    Across the upgrade from Zurich to Australia, there were no changes, removals, or deprecations related to Service Level Management features or functionality. Customers can expect feature consistency in these areas.

    Activation and Additional Requirements

    • Service Level Management is an AI Platform feature in ServiceNow and is activated by default starting from the Zurich release. No changes to activation status occurred in the Australia release.
    • There are no additional system requirements, browser requirements, or localization considerations introduced between Zurich and Australia for Service Level Management.

    Accessibility and User Experience

    • No updates were made regarding accessibility compliance or requirements for Service Level Management in these releases.
    • The Zurich release introduced the Coral theme as the new default for the Next Experience and Core UI, delivering a modernized user interface experience. This theming applies broadly and impacts Service Level Management interfaces.

    Practical Takeaways for ServiceNow Customers

    • When upgrading from Zurich to Australia, customers can leverage the First to Breach SLA timer configuration introduced in Zurich to enhance SLA breach monitoring.
    • No additional configuration or changes are needed specifically for Service Level Management during the Australia upgrade, simplifying the upgrade process.
    • Ensure awareness of the default activation of Service Level Management and the updated user interface theme to align user training and experience expectations.

    Consolidated page of all release notes for Service Level Management from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Service Level Management to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Service Level Management.

    Release Release notes

    Zurich
    Configure the SLA timer for the First to breach source
    Keep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Service Level Management features.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some Service Level Management features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some Service Level Management features or functionality were deprecated.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate Service Level Management.

    Release Release notes

    Zurich

    Service Level Management is a ServiceNow AI Platform feature that is active by default.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Service Level Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Service Level Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Service Level Management we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Service Level Management we have noted them here.

    Release Release notes

    Zurich

    • Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.

    • SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA.

    See Service Level Management for more information.

    Australia

    		 No updates for this release.