Combined API release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated June 16, 2026
  • 14 minutes to read

    • Consolidated page of all release notes for API from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family API release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading API to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for API.

    Release Release notes

    Zurich
    Table 1. New scoped classes and additional methods to existing scoped classes in Zurich
    Class Methods
    GlideCurrencyCode - Scoped, Global
    • getCurrencyCode()
    • getNumericCurrencyCode()
    GlideCurrencySymbol - Scoped, Global
    • getCurrencySymbol()
    • getSortedActiveCurrencySymbols()
    GlideQueryCondition - Scoped
    • addSystemCondition
    • addSystemOrCondition
    • addUserCondition
    • addUserOrCondition
    GlideRecord - Scoped
    • addSystemEncodedQuery()
    • addSystemQuery()
    • addSystemOrderBy()
    • addSystemOrderByDesc()
    • addUserEncodedQuery()
    • addUserQuery()
    • addUserOrderBy()
    • addUserOrderByDesc()
    GlideSysAttachment - Scoped
    • addAttribute()
    • addMultipleAttributes()
    • deleteAllAttributes()
    • deleteAttribute()
    • fetchAllAttributes()
    • fetchAttribute()
    • updateAllAttributes()
    • updateAttribute()
    GlideSystem - Scoped Added support for additional message types to display at the top of forms:
    • addHighMessage()
    • addLowMessage()
    • addSuccessMessage()
    • addModerateMessage()
    Table 2. New global classes and additional methods to existing global classes in Zurich
    Class Methods
    GlideDynamicAttribute - Global Updated content to remove support for dynamic attribute groups.

    New method getNamespaceName().
    GlideDynamicAttributeStore - Global Updated content to remove support for dynamic attribute groups.
    New methods:
    • getDynamicNamespace()
    • setDynamicNamespace()
    GlideDynamicNamespace - Global
    • getName()
    • isActive()
    • isTransient()
    GlideQueryCondition - Global
    • addSystemCondition
    • addSystemOrCondition
    • addUserCondition
    • addUserOrCondition
    GlideRecord - Global
    • addSystemEncodedQuery()
    • addSystemQuery()
    • addSystemOrderBy()
    • addSystemOrderByDesc()
    • addUserEncodedQuery()
    • addUserQuery()
    • addUserOrderBy()
    • addUserOrderByDesc()
    GlideSysAttachment - Global
    • addAttribute()
    • addMultipleAttributes()
    • deleteAllAttributes()
    • deleteAttribute()
    • fetchAllAttributes()
    • fetchAttribute()
    • updateAllAttributes()
    • updateAttribute()
    GlideSystem - Global Added support for additional message types to display at the top of forms:
    • addHighMessage()
    • addLowMessage()
    • addModerateMessage()
    • addSuccessMessage()
    Message - Global Retrieves localized messages from the Message [sys_ui_message] table. It supports internationalization (i18n) by dynamically fetching messages based on the user's session language or a specified language parameter.
    • getMessage()
    • getMessageLang()
    Table 3. New client classes and additional methods to existing client classes in Zurich
    Class Methods
    GlideForm (g_form) - Client
    • addChoice()
    • addHighMessage()
    • addLowMessage()
    • addModerateMessage()
    • addSuccessMessage()
    • clearChoices()
    • disableChoice()
    • enableChoice()
    • getAnnotationByName()
    • getAnnotations()
    • getChoice()
    • getOptions()
    • hideAnnotation()
    • hideRelatedLinks()
    • hideTemplateBar()
    • removeChoice()
    • setChoiceLabel()
    • setRelatedLinksDisplay()
    • showAnnotation()
    • showRelatedLinks()
    • showTemplateBar()
    • toggleAnnotations()
    GlideModal (Next Experience) - Client
    • destroy()
    • get()
    • getID()
    • getPreference()
    • getPreferences()
    • renderWithContent(Object)
    • renderWithContent(String)
    • setDialog()
    • setPreference()
    • setTitle()
    • type()
    GlideNavigation (Next Experience) - Client refreshNavigator()
    StopWatch (Next Experience) - Client
    • StopWatch()
    • getTime()
    • restart()
    • toString()
    GlideForm (Next Experience) - Client
    • addChoice()
    • addHighMessage()
    • addLowMessage()
    • addModerateMessage()
    • addSuccessMessage()
    • clearChoices()
    • disableChoice()
    • enableChoice()
    • getAnnotationByName()
    • getAnnotations()
    • getChoice()
    • getOptions()
    • hideAnnotation()
    • removeChoice()
    • setChoiceLabel()
    • showAnnotation()
    • toggleAnnotations()
    GlideUser (Next Experience) - Client getRoles()
    Table 4. New REST APIs and additional endpoints to existing REST APIs in Zurich
    API Endpoints
    Conversation Member API
    • PUT now/conversation/member/{user_id}/drop
    • PUT now/conversation/member/{user_id}/update
    Omnichannel Callback API
    • POST /api/sn_omni_callback/callback/attempt
    • POST /api/sn_omni_callback/callback/create
    • PATCH /api/sn_omni_callback/callback/update
    CSM Pricing API
    • POST /api/sn_csm_pricing/pricingengine/computePrice
    • DELETE /api/sn_csm_pricing/pricingengine/pricing_context/{pricing_context_id}
    Table 5. New REST APIs and additional endpoints to existing REST APIs in the ServiceNow Store
    Application App Version Release month API Endpoints
    Omnichannel Callback 2.0.4 2026-02 Omnichannel Callback API
    Added new endpoints, /get and /close, for retrieving and closing a given callback record. The third endpoint, /actions, allows you to perform create, update, close, and cancel operations for a callback in an external, third-party system with routing capabilities.
    • PATCH api/sn_omichannel_callback/get
    • POST api/sn_omni_callback/actions
    • POST api/sn_omni_callback/callback/close
    Contact Center Integration Core 1.5.0 2026-01 External ID Mapping API
    • GET /sn_ct_ctr_it_core/external_id_mapping/table/{tableName}/documentId/{documentId}
    • PUT /sn_ct_ctr_it_core/external_id_mapping/table/{tableName}/documentId/{documentId}
    Digital Product Release 2.3.0 2025-12 Digital Product Release API
    • GET /sn_dpr/digital_product_release/bundle/{sysId}
    • GET /sn_dpr/digital_product_release/releases/{releaseId}/policies/status
    • POST /sn_dpr/digital_product_release/product_enhancement
    • POST /sn_dpr/digital_product_release/release
    • POST /sn_dpr/digital_product_release/release/{releaseId}/key_date
    • POST /sn_dpr/digital_product_release/release/{releaseId}/policies/run
    • POST /sn_dpr/digital_product_release/release/{releaseId}/related_task
    • POST /sn_dpr/digital_product_release/release_calendar
    • POST /sn_dpr/digital_product_release/release_id/{releaseId}/complete_phase
    • POST /sn_dpr/digital_product_release/release_target
    • PUT /sn_dpr/digital_product_release/release/{sysId}/retarget
    Threat Intelligence Security Center for Security Operations 3.14.4 2025-12 TISC TAXII Server API
    • GET /sn_sec_tisc/taxii_server/taxii2
    • GET /sn_sec_tisc/taxii_server/{api_root}
    • GET /sn_sec_tisc/taxii_server/{api_root}/collections
    • GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id}
    • GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id}/manifest
    • GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id}/objects
    • GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id}/objects/{object_id}
    • GET /sn_sec_tisc/taxii_server/{api_root}/collections/{id}/objects/{object_id}/versions
    Telecommunication Open APIs 6.0.9 2025-12 Party Management Open API
    New API for managing parties with a relationship to the enterprise. Supports the following methods:
    • DELETE /api/sn_tmf_api/v1/party/individual/{id}
    • GET /api/sn_tmf_api/v1/party/individual/{id}
    • GET /api/sn_tmf_api/v1/party/individual
    • GET/api/ sn_tmf_api/v1/party/organization/{id}
    • GET /api/sn_tmf_api/v1/party/organization
    • PATCH/api/sn_tmf_api/v1/party/individual/{id}
    • PATCH /api/sn_tmf_api/v1/party/organization/{id}
    • POST /api/sn_tmf_api/v1/party/individual
    • POST /api/sn_tmf_api/v1/party/organization
    Telecommunication Open APIs 6.0.9 2025-12 Product Inventory Open API
    • DELETE /sn_prd_invt/order/product/{id}
    • PATCH /sn_prd_invt/order/product/{id}
    Telecommunication Open APIs 6.0.9 2025-12 Service Catalog Open API Supports new methods for service offerings and service candidate entity:
    • DELETE /api/sn_tmf_api/catalogmanagement/serviceCategory/{id}
    • GET /api/sn_tmf_api/catalogmanagement/serviceCategory
    • GET /api/sn_tmf_api/catalogmanagement/serviceCategory/{id}
    • PATCH /api/sn_tmf_api/catalogmanagement/serviceCategory/{id}
    • POST /api/sn_tmf_api/catalogmanagement/serviceCategory
    Threat Intelligence Security Center for Security Operations 3.14.4 2025-12 TISC Intel Exchange API POST /sn_sec_tisc/tisc_intel_sharing_api/post_intel
    Threat Intelligence Security Center for Security Operations 3.14.4 2025-12 TISC RPZ API POST /sn_sec_tisc/rpz_export
    Network Inventory Advanced 10.0 2025-08 DCIM Metric Data Feed API POST /api/sn_ni_adv/dcim/feed/{vendorname}
    Omnichannel Callback 2.0.2 2025-08 Omnichannel Callback API
    • POST /api/sn_omni_callback/callback/attempt
    • POST /api/sn_omni_callback/callback/create
    • PATCH /api/sn_omni_callback/callback/update
    Quote Management 6.0.1 2025-08 Quote Management API
    • DELETE /sn_tmf_api/quote_management_api/quote/{id}
    • GET /sn_tmf_api/quote_management_api/quote
    • GET /sn_tmf_api/quote_management_api/quote/{id}
    • PATCH /sn_tmf_api/quote_management_api/quote/{id}
    • POST /sn_tmf_api/quote_management_api/quote
    Telecommunication Open APIs 4.1.1 2025-08 Work Order Management API
    • CANCEL /sn_tmf_api/work_order_management_api/cancelWorkOrder
    • GET /sn_tmf_api/work_order_management_api/workordermanagement
    • GET /sn_tmf_api/work_order_management_api/workorder/{id}
    • PATCH /sn_tmf_api/work_order_management_api/workOrder/{id}
    • POST /sn_tmf_api/work_order_management_api/workOrder

    Australia
    Table 6. New scoped classes and additional methods to existing scoped classes in Australia
    Class Methods
    CopyDynamicSchemaAPI - Scoped, Global
    Methods:
    • getCopyApi()
    • skipAttributes()
    • skipChoiceOverrides()
    • skipChoiceSets()
    • getTransactionId()
    • runAsync()
    Extension points:
    • getCopyName()
    • shouldCopy()
    • verifyCopyOperation()
    GlideAggregate - Scoped setAggregateWorkflow()
    GlideDate - Scoped
    • getDisplayValueEx()
    • setDisplayValueEx()
    GlideTime - Scoped
    • getDisplayValueEx()
    • getDisplayValueLang()
    • setDisplayValueEx()
    • setDisplayValueLang()
    GlideElementDescriptor - Scoped, Global GlideElementDescriptor - isEncrypted()
    Table 7. New scoped classes and additional methods to existing scoped classes in ServiceNow Store
    Application App Version Release month API Endpoints
    Lead to Cash Core v0.1 2026-05 ConsolidationService - Scoped, Global
    • canConsolidateEntity()
    • canConsolidateJSONs()
    • canMergeEntity()
    • consolidate()
    • enableConsolidation()
    • getHashConfig()
    • getPrimary()
    • overrideAttributeValues()
    • postHierarchyConsolidation()
    • preProcess()
    Table 8. New global classes and additional methods to existing global classes in Australia
    Class Methods
    CopyDynamicSchemaAPI - Scoped, Global
    Methods:
    • getCopyApi()
    • skipAttributes()
    • skipChoiceOverrides()
    • skipChoiceSets()
    • getTransactionId()
    • runAsync()
    Extension points:
    • getCopyName()
    • shouldCopy()
    • verifyCopyOperation()
    GlideAggregate - Global setAggregateWorkflow()
    GlideDate - Global
    • getDisplayValueEx()
    • setDisplayValueEx()
    GlideElement - Global getDynamicNamespace()
    GlideElementDynamicAttributeStore - Global
    • getDynamicAttributePathsInSchema()
    • getDynamicAttributePathsInStore()
    • getDynamicNamespaceName()
    MIDHermesProducer - Global
    • MIDHermesProducer()
    • send()
    GlideElementDescriptor - Scoped, Global GlideElementDescriptor - isEncrypted()
    Table 9. New global classes and additional methods to existing global classes in ServiceNow Store
    Application App Version Release month API Endpoints
    Lead to Cash Core v0.1 2026-05 ConsolidationService - Scoped, Global
    • canConsolidateEntity()
    • canConsolidateJSONs()
    • canMergeEntity()
    • consolidate()
    • enableConsolidation()
    • getHashConfig()
    • getPrimary()
    • overrideAttributeValues()
    • postHierarchyConsolidation()
    • preProcess()
    Table 10. New REST APIs and additional endpoints to existing REST APIs in Australia
    API Endpoints
    Attachment API
    • DELETE /now/attachment/{attachment_sys_id}/attributes
    • DELETE /now/attachment/{attachment_sys_id}/attributes/{attribute_key}
    • GET /now/attachment/{attachment_sys_id}/attributes/{attribute_key}
    • GET /now/attachments/{attachment_sys_id}/attributes
    • PATCH /now/attachment/{sys_id}
    • POST /now/attachment/{attachment_sys_id}/attributes
    • PUT /now/attachment/{attachment_sys_id}/attributes/{attribute_key}
    Help Request API POST /now/helprequest/action/create_or_update
    ATF Code Coverage API
    • POST /now/atf/code_coverage/all
    • POST /now/atf/code_coverage/by_line_number
    • POST /now/atf/code_coverage/by_script_id
    Sales CRM Pricing API
    • POST /api/sn_csm_pricing/{api_version}/pricingengine/computePrice
    • DELETE /api/sn_csm_pricing/pricingengine/pricing_context/{pricing_context_id}
    Table 11. New REST APIs and additional endpoints in ServiceNow Store
    Application App Version Release month API Endpoints
    Workplace Service Delivery 3.3.1 2026-05 WSD Presence API
    • DELETE /{collaborator_id}
    • DELETE /exception
    • GET /collaborator
    • GET /exception
    • GET /presence
    • GET /routine
    • PATCH /routine
    • POST /collaborator
    • POST /exception
    • POST /routine
    • PUT /exception
    Workplace Service Delivery 3.3.1 2026-05 WSD User API GET /context
    Workplace Service Delivery 3.3.1 2026-05 WSD Unified Search API
    • POST /users_and_locations
    • GET /current_location
    Synthetic monitoring 1.5.1 2026-03 SyntheticsAsyncBulkCreate API
    • GET /synthetics_async_bulk_create/{job_id}
    • POST /synthetics_async_bulk_create
    Table 12. New SOAP APIs in Australia
    API Operations
    Warranty Claims SOAP API ProcessRepairOrder: A STAR SOAP operation used to process and exchange repair operation–level information between systems in a standardized STAR XML format.

    Changes

    Between your current release family and Australia, some changes were made to existing API features.

    Release Release notes

    Zurich
    Table 13. Changed scoped classes in Zurich
    Class Methods
    GlideSysAttachment - Scoped Support for copying any attributes from source attachment records and deleting attributes with attachments.
    • copy()
    • copy(targetFieldName)
    • copyAttachmentsByFieldNames()
    • deleteAllAttachment()
    • deleteAttachment()
    IdentificationEngine - Scoped Enable the referenceItems properties of the incoming payload to be populated before identifying a CI using the IRE rules defined on a class.
    • createOrUpdateCI()
    • createOrUpdateCIEnhanced()
    • identifyCIEnhanced()
    ProducerV2 - Scoped send() - Added a return value and error handling.
    RESTMessageV2 - Scoped, Global setHttpMethod() - Added support for HEAD method calls via the method parameter.
    Table 14. Changed scoped classes in ServiceNow Store
    Application App Version Release month API Endpoints
    Lead to Cash Core 1.7.1 2026-02 LeadtoCashCore - Scoped

    createInstance() now supports the allowedContextTypes parameter, enabling partial synchronization of updates or deletions for selected Related Parties back to the originating Opportunity. Previously, partial synchronization behavior was limited to quote line items only.
    Lead to Cash Core 1.6 2025-12 LeadtoCashCore - Scoped To allow more complex business needs, getPrimitivesEPService() supports the new context.entityConfigId parameter, which invokes createInstance() script without any defined mapping using only the entity's configuration ID.
    Table 15. Changed global classes in Zurich
    Class Methods
    GlideAggregate - Global Remove support for groups in Dynamic Schema.
    • addAggregate()
    • addHaving()
    • getDynamicAttributeValue()
    • getDynamicAttributeDisplayValue()
    • getValue()
    • groupBy()
    • orderBy()
    • orderByAggregate()
    GlideDynamicAttribute - Global Remove support for groups in Dynamic Schema.
    • getGroupName()
    • getName()
    • getPath()
    • getType()
    • isTransient()

    Remove getSysId().

    Remove GlideTransientDynamicAttribute API documentation because GlideDynamicAttribute and GlideTransientDynamicAttribute APIs provide the same solution.
    GlideRecord - Global Remove support for groups in Dynamic Schema.
    • addQuery()
    • getDisplayValue()
    • getDynamicAttribute()
    • getDynamicAttributeDisplayValue()
    • getDynamicAttributeValue()
    • getValue()orderBy()
    • orderByDesc()
    • setDisplayValue()
    • setDynamicAttributeDisplayValue()
    • setDynamicAttributeValue()
    • setDynamicAttributeValues()
    • setValue()
    GlideSysAttachment - Global Support for copying any attributes from source attachment records and deleting attributes with attachments.
    • copy()
    • copy(targetFieldName)
    • copyAttachmentsByFieldNames()
    • deleteAllAttachment()
    • deleteAttachment()
    IdentificationEngineScriptableApi - Global Enable the referenceItems properties of the incoming payload to be populated before identifying a CI using the IRE rules defined on a class.
    • createOrUpdateCI()
    • createOrUpdateCIEnhanced()
    • identifyCIEnhanced()
    RESTMessageV2 - Scoped, Global setHttpMethod() - Added support for HEAD method calls via the method parameter.
    Table 16. Changed REST APIs in the ServiceNow Store
    Application App Version Release month API Endpoints
    Telecommunication Open APIs 3.1.0 2026-02 Product Order Open API When submitting a change payload with a new or updated service location (via productOrderItem.product.place.id), the request is now processed as a move order. This means that the product order remains the same but the service is fulfilled in the new designated location.
    Omnichannel Callback 2.0.4 2025-12 Omnichannel Callback API
    Added voicemail information to the callbackContext request parameter in the following endpoints:
    • POST api/sn_omni_callback/callback/create
    • POST api/sn_omni_callback/callback/update
    Proactive Service Experience Workflows 7.7.1 2025-12 Trouble Ticket Open API Now supports creating, retrieving, and filtering on the Service Problem Case ticket type.
    • GET /sn_ind_tsm_sdwan/ticket/troubleTicket 
    • GET /sn_ind_tsm_sdwan/ticket/troubleTicket/{id}
    • PATCH /sn_ind_tsm_sdwan/ticket/troubleTicket/{id}
    • POST /sn_ind_tsm_sdwan/ticket/troubleTicket
    Telecommunication Open APIs 6.0.9 2025-12 Product Catalog Open API Various methods are enhanced with the following parameters:
    • externalSystem: Specifies the external system of the product offering catalog.
    • internalVersion: Specifies the version of the product offering.
    • prodSpecCharValueUse.​valueType: Supports more complex product characteristic value types, like choice, check box, objects, and so on.
    • version: Specifies the external version of the product offering.
    Enhanced the version and supports external system logic and complex characteristics.
    Telecommunication Open APIs 6.0.9 2025-12 Service Catalog Open API Various methods are enhanced with the following parameters:
    • externalSystem: Specifies the external system of the service specification.
    • internalVersion: Specifies the version of the service specification.
    • specCharacteristic.valueType: Supports more complex service characteristic value types, like choice, check box, objects, and so on.
    • version: Specifies the external version of the service specification.
    Telecommunication Open APIs 6.0.9 2025-12 Product Order Open API Various methods are enhanced with the following parameters:
    • externalSystem: Specifies the external system of the product order.
    • internalVersion: Specifies the version of the product specification.
    • productOrderItem.product.productCharacteristic.valueType: Supports more complex product characteristic value types, like choice, check box, objects, and so on.
    • productOrderItem.product.productSpecification.version: Specifies the external version of the product specification.
    Telecommunication Open APIs 6.0.9 2025-12 Service Order Open API Various methods are enhanced with the following parameters:
    • externalSystem: Specifies the external system of the service order.
    • serviceOrderItem.service.serviceCharacteristic.valueType: Supports more complex service characteristic value types, like choice, check box, objects, and so on.
    • serviceOrderItem.service.serviceSpecification.internalVersion: Specifies the version of the service specification.
    • serviceOrderItem.service.serviceSpecification.version: Specifies the external version of the service specification.
    Threat Intelligence Security Center for Security Operations 3.14.4 2025-12 TISC API POST /sn_sec_tisc/threat_intel_data/observables now supports filtering observables on tags and taxonomies.
    Accounts Payable Invoice Processing v9.5.17 2025-08 AP Invoice API The following endpoints now support attachments:
    • POST sn_spend_intg/ap_invoice/json
    • POST sn_spend_intg/ap_invoice/xml
    Telecommunication Open APIs 4.1.1 2025-08 Service Order Open API The following endpoints now support complex service characteristic value types via the serviceOrderItem.service.serviceCharacteristic.valueType parameter:
    • GET /sn_tmf_api/order/serviceOrder
    • GET /sn_tmf_api/order/serviceOrder/{id}
    • PATCH /sn_tmf_api/order/serviceOrder/{id}
    • POST /sn_tmf_api/order/serviceOrder
    Telecommunication Open APIs 4.1.1 2025-08 Product Catalog Open API The following productSpecification endpoints are updated to support complex product specification characteristic value types via the productSpecCharacteristic.valueType parameter:
    • POST /sn_tmf_api/catalogmanagement/productSpecification
    • PATCH /sn_tmf_api/catalogmanagement/productSpecification/{id}
    • GET /sn_tmf_api/catalogmanagement/productSpecification/{id}
    • GET /sn_tmf_api/catalogmanagement/productSpecification
    Telecommunication Open APIs 4.1.1 2025-08 Product Inventory Open API The following endpoints now support complex product characteristic value types via the productCharacteristic.valueType parameter:
    • GET /sn_prd_invt/product
    • GET /sn_prd_invt/product/{id}
    • GET /sn_prd_invt/productinventory
    • GET /sn_prd_invt/productinventory/{inventoryId}
    • POST /sn_prd_invt/product
    • POST /sn_prd_invt/productinventory
    Telecommunication Open APIs 4.1.1 2025-08 Product Order Open API The following endpoints now support complex product characteristic value types via the productOrderItem.product.productCharacteristic.valueType parameter:
    • GET /sn_ind_tmt_orm/order/productOrder
    • GET /sn_ind_tmt_orm/order/productOrder/{id}
    • GET /sn_ind_tmt_orm/productorder
    • GET /sn_ind_tmt_orm/productorder/{id}
    • PATCH /sn_ind_tmt_orm/order/productOrder/{id}
    • PATCH /sn_ind_tmt_orm/productOrder/{id}
    • POST /sn_ind_tmt_orm/order/productOrder
    • POST /sn_ind_tmt_orm/productOrder
    Virtual Agent API 4.0.0 2025-08 Virtual Agent Bot Integration API New options for the action request body parameter with corresponding examples.

    POST /sn_va_as_service/bot/integration

    Australia

    The following tables lists changed API classes and methods in Australia and ServiceNow Store.

    Removed

    Between your current release family and Australia, some API features or functionality were removed.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some API features or functionality were deprecated.

    Release Release notes

    Zurich
    • The GlideEncrypter API no longer supports Triple Data Encryption Standard (3DES) due to updated NIST 800-131A Rev 2 guidelines.
      • For existing instances that upgrade to the Zurich release, the GlideEncrypter API is available for use but has been updated to automatically use the Key Management Framework algorithm. See GlideEncrypter - Global (deprecated) for more information on how to continue calling this API.
      • For all new instances created starting with the Zurich release, the GlideEncrypter API is no longer supported. Directly use the Key Management Framework instead for all cryptography operations.
    • Dynamic groups have been removed from dynamic schema in Core Platform. For dynamic attributes defined with an associated dynamic attribute group before the Zurich release, the GlideDynamicAttribute getGroupName() method originally designed for dynamic attribute groups continues to work for backwards compatibility.

      The getGroupName() method returns null for migrated attributes and newly created attributes.

      Customers are urged to migrate to the current Dynamic Attribute definitions to take advantage of future improvements in features and functionality. For migration details, see the Dynamic Schema Zurich Migration Guide [KB2146133] article in the Now Support Knowledge Base.

    Australia
    • GlideElementDynamicAttribute has been removed. Use other GlideElement instances corresponding to an attribute's type instead.

    Activation information

    Review information on how to activate API.

    Release Release notes

    Zurich
    The following APIs are available by default:
    • Identification and Reconciliation
    • IdentificationEngine
    • IdentificationEngineScriptableApi
    • GlideDynamicAttribute
    • GlideDynamicAttributeStore
    • GlideDynamicNamespace
    • GlideCurrencyCode
    • GlideCurrencySymbol
    • GlideForm (Next Experience)
    • GlideModal (Next Experience)
    • GlideNavigation (Next Experience)
    • GlideQueryCondition
    • GlideRecord
    • GlideSysAttachment
    • GlideUser(Next Experience)
    • StopWatch (Next Experience)
    The following APIs require plugin activation:
    • ProducerV2 requires the ServiceNow Stream Connect Installer plugin (com.glide.hub.stream_connect.installer).
    • Product Order Open API requires the Order Management for Telecommunications (sn_ind_tmt_orm) plugin.
    • Service Order Open API requires the Order Management for Telecommunications (sn_ind_tmt_orm) plugin.
    • The Omnichannel Callback API requires the Omnichannel Callback (omnichannel_callback plugin) plugin.
    • Party Management Open API requires the Telecommunications Open APIs (sn_tmf_api) and Customer Service Management (com.sn_customerservice) plugins.
    • The SegmentHandle, SegmentHandler, and sn_erp_integration API APIs require the Zero Copy Connector for ERP (com.sn_erp_integration) plugin.

    Australia
    The following APIs are available by default:
    • ATF Code Coverage API
    • Attachment API
    • GlideAggregate
    • GlideDate
    • GlideTime
    • GlideElement
    • GlideElementDescriptor
    • GlideElementDynamicAttributeStore
    • GlideForm
    • GlideForm (Next Experience)
    The following APIs require plugin activation:
    • CopyDynamicSchemaAPI API requires the Dynamic Schema Support (com.glide.dynamic_schema) plugin.
    • Help Request API requires the Interactions Management (com.glide.interaction) plugin.
    • MIDHermesProducer requires the MID Hermes API (com.glide.mid.hermes_api) plugin.
    • Party Management Open API requires the Customer Service Base Entities (com.snc.cs_base) plugin.
    • Wrap Up API requires the requires the Interactions Management (com.glide.interaction.awa) plugin.
    • WSD Presence API requires the Workplace Service Delivery Core (com.sn_wsd_core) plugin.
    • WSD Unified Search API requires the Workplace Service Delivery Core (com.sn_wsd_core) plugin.
    • WSD User API requires the Workplace Service Delivery Concierge (com.sn_wsd_concierge), Workplace Service Delivery Core (com.sn_wsd_core), and Workplace Service Delivery Reservation (com.sn_wsd_rsv) plugins.

    Additional requirements

    If any additional requirements were introduced or changed for API we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for API we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for API, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for API we have noted them here.

    Release Release notes

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for API we have noted them here.

    Release Release notes

    Zurich
    • Use server-side JavaScript APIs in scripts to change the application functionality.
    • Run client APIs whenever a client-based event occurs, such as when a form loads, a form is submitted, or a field value changes.
    • Use inbound REST APIs to interact with various ServiceNow functionalities within your application.
    • Client Next Experience APIs include client APIs compatible with the Next Experience UI.

    See API implementation and reference for more information.

    Australia
    • Use server-side JavaScript APIs in scripts to change the application functionality.
    • Run client APIs whenever a client-based event occurs, such as when a form loads, a form is submitted, or a field value changes.
    • Use inbound REST APIs to interact with various ServiceNow functionalities within your application.
    • Client Next Experience APIs include client APIs compatible with the Next Experience UI.

    See API implementation and reference for more information.