Combined Change Management release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Change Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Change Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	As part of the update to use Flow instead of Progress Workers for conflict detection, the Conflict Checker Progress UI Formatter record references a new UI macro, change_conflict_worker_progress_gate. This macro checks the change.conflict.useprogressworker system property to determine the conflict detection mechanism and then displays the corresponding UI macro to work with either Progress Workers or the Change Management Worker table. For more information, see Conflict detection.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Change Management.


Release	Release notes
Zurich	Control opening of CAB meetings Control the opening of a CAB meeting from the CAB Meeting calendar in the CAB Meeting workbench in Service Operations Workspace or in the Core UI through the sn_change_cab.com.snc.change_management.cab.use_sow_meeting system property. For more information, see Change Management properties. Track conflict detection Track the progress of conflict detection using the Change - Conflict Detection flow (that runs as a system user) and the Change Management Worker table instead of Progress Workers. You can choose between the Flow and Progress Worker options by updating the change.conflict.useprogressworker system property. A new UI formatter change_conflict_worker_progress_gate.xml has been introduced to the change request form to replace the existing change_request_conflict_progress.xml . This update supports the change.conflict.useprogressworker system property when you upgrade to Zurich. The new formatter displays the same Conflict tab but selects the macro version to render the form according to the value of the new system property. Define the maximum records for conflict detection Limit the maximum number of conflict records that can be generated for each conflict type when conflict detection runs through the change.conflict.max_count system property; create this system property if it is not already present.
Australia	Granular admin role Assign the single feature-specific granular sn_change_admin role to users to grant permission to configure Change Management features and system properties. This role replaces the previous general admin and ITIL roles. The sn_change_admin role includes the sn_change_writer, change_manager, and sn_change_cab.cab_manager roles. Exclude change request records from conflict check Exclude change requests from the conflict check process by setting the Exclude from conflict detection field to true. This setting also means that the change record is not displayed as a conflicting change when conflict checker is run on other change records. Create change templates Control mandatory and read-only fields for change models by configuring change templates and defining template field policies. Change templates provide baseline standardization for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change templates, templates used for change models can be proposed, reviewed, versioned, or retired. Enhanced data model for change templates Use the enhanced data model that supports better categorization and role-based access for change templates for all change models automatically. This feature is optional for newly created standard changes. This data model does not impact the existing standard change catalog and migration of these standard changes is not required.

Changes

Between your current release family and Australia, some changes were made to existing Change Management features.


Release	Release notes
Zurich	Propose a standard change template in Service Operations Workspace As a user with the itil role, you can create a standard change template proposal in Service Operations Workspace.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Change Management features or functionality were removed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Change Management features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Change Management.


Release	Release notes
Zurich	Change Management is a ServiceNow AI Platform feature that is active by default.
Australia	Change Management is a ServiceNow AI Platform feature that is active by default. The Change Management plugins listed are activated by default.

Additional requirements

If any additional requirements were introduced or changed for Change Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Change Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Change Management, such as specific requirements or compliance levels.


Release	Release notes
Zurich
Australia	Reflow for Create a change request page The Create a change request page now supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages.

Localization information

If there are specific localization considerations for Change Management we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Change Management we have noted them here.


Release	Release notes
Zurich	Review and authorize change requests and review recently implemented changes in the Change Advisory Board Workbench in the Service Operations Workspace (SOW). Track conflict detection using the Change - Conflict Detection flow and the Change Management Worker table instead of Progress Workers. Limit the number of conflict records for each conflict type through the change.conflict.max_count system property. Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See Change Management for more information.
Australia	Configure the properties in Change Management application using the sn_change_admin role. Manage conflict detection for change request using the new Exclude from conflict detection option. Configure change templates with a specific change model. Use change templates to manage the change request creation process. See Change Management for more information.