Combined Configurable Workspace release notes for upgrades from Zurich to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Configurable Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Configurable Workspace to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Configurable Workspace.


Release	Release notes
Zurich	Activity stream compose with modeless dialog component bundle Open the Compose editor as a pop-out, modeless dialog to draft comments, work notes, and emails while working on other tasks.
Australia	UI interactions for declarative actions Combine logic, script, and configurable UI with a UI interaction, and apply it from any page event or declarative action. When you use a declarative action to apply a UI interaction, you can extend a page without taking ownership.

Changes

Between your current release family and Australia, some changes were made to existing Configurable Workspace features.


Release	Release notes
Zurich	Browser warning for unsaved changes Configure a browser warning to alert you of unsaved changes when you navigate away from a page using the back or forward buttons. Record List component bundle enhancements in UI Builder Configure these enhancements to the Record List component bundle in UI Builder: Select Related list as a list type option. Switch between the standard view and gallery list, which displays list items as cards. Export lists to Google Sheets Export your lists to Google Sheets directly from the Export menu. Live updates for lists Configure live updates at the list page level without affecting other lists in your Configurable Workspace. AI filter assist Convert everyday language into an encoded query with AI filter assist. Predicate Builder component enhancements in UI Builder Configure these enhancements to the Predicate Builder component in UI Builder: Use the Predicate Builder for all list types. Set up a read-only version of the Predicate Builder to display all conditions without users editing them. Form component enhancements in UI Builder Configure these enhancements to the Form component in UI Builder: Display Boolean fields as a toggle. Add an indicator that marks unsaved fields after any changes. Wrap field labels instead of truncating them. Change field-level configurations from field context menus displayed as a gear icon beside every field label. Choose whether related lists load with the form, after the form, or on demand. Hide the related list header when the last record is removed. Choose to display field labels beside its value or stacked vertically. Suppress special handling notes and notifications from secondary forms on a page. Personalize Form menu Customize which fields display on a form with the Personalize Form menu () in the form header. Use system properties to hide the Personalize Form menu or change the roles with access to the menu. Format string fields with guidance text and inline validation Set up guidance text to display in string fields with format requirements such as account ID, SSN, or SIN. Use regular expression inline validation to display an error message if input values are incorrect. Advanced view rules configuration Use client scripts to set up view rules configurations. Activity Stream Compose component enhancements in UI Builder Configure these enhancements to the Activity Stream Compose component in UI Builder: Hide the rich text editor toggle for your workspace without affecting other experiences. Rename and reorder Emails, Work notes, and Comments tabs. Annotate new activities to make it easier for you to find unread emails and messages. @mentions for the email composer Configure @mentions in UI Builder for the Email composer and Email composer (mini) components, enabling you to add an email recipient by using an @mention in the email body. Digital signature and encryption in the email composer Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. Custom attachment layout Configure a custom layout mode for the Attachments component in UI Builder. Customize the maximum file size, file types, multiple file uploads, and preview modal. Adding the Now Assist icon to action buttons Use declarative actions to create buttons with the Now Assist () icon and hover animation.
Australia	Record List component bundle enhancements in UI Builder Configure these enhancements to the Record List component bundle in UI Builder: Pin columns to keep them visible while scrolling horizontally. Change the medium default size for highlighted values. View list data as a data visualization. Show a filter overview in the list header for a summary of the filters currently applied to the list. Catalog variables and questions are supported as list columns. Open lists in multiple session tabs from the list menu. Customize gallery list card layouts including images, icons, text placement, and sizing. AI filter assist Convert everyday language into an encoded query with AI filter assist. Track record list changes Get an AI-generated summary of recent changes made to a list without manually reviewing each record. Grouping for related lists Configure related lists to persist selections for the Group by filter. Predicate Builder component enhancements in UI Builder: Configure these enhancements to the Predicate Builder component in UI Builder: Customize condition rows. Configure a simple filtering mechanism. Use a search term for filtering panel definitions. Configure fixed queries. Hierarchical queries Configure a record hierarchy to create filter queries that traverse levels of hierarchy. Dynamic queries Configure dynamic attributes and dynamic categories to create filter queries that use the dynamic schema field type. Form component enhancements in UI Builder: Configure these enhancements to the Form component in UI Builder: Wrap field labels on mobile devices. Display an indicator dot on unsaved fields. Add a background color to unsaved fields to make them more noticeable. Add an address field to forms that searches, validates, and automatically fills an address. AI indicator The AI indicator is a visual cue that identifies form fields in configurable workspace and Core UI that have been updated with AI-generated content, providing a consistent and clear indication of AI involvement across the platform. Unsaved field indicator Configure the unsaved field indicator for your entire workspace experience instead of individual pages. Background color for unsaved fields Configure a background color to display on unsaved fields for your entire workspace experience instead of individual pages. Background color for highlighted values Configure a background color for fields with highlighted values. Text commands for journal fields Configure text commands that can be applied by keyboard shortcuts within journal fields. HTML editor toolbar Configure toolbar options for the HTML editor within journal input fields. Inline validation for string fields Configure inline validation for string fields that formats inputs automatically, persists guidance text as a placeholder, and restricts unsupported characters. Watch lists Add and remove yourself and multiple records from a watch list. Form Templates component enhancements in UI Builder Configure these enhancements to the Form Templates component in UI Builder: Preview form templates before applying them to the record page. Display an alert message and confirm reuse when a selected form template is already applied to that record. Activity Stream component enhancements in UI Builder Configure these enhancements to the Activity Stream component in UI Builder: Edit and delete Activity stream posts after submitting. Add knowledge base links from recommended actions to Activity stream posts. Keyboard shortcuts for emails Use keyboard shortcuts to open drafts, email templates, and response templates. Attachments component enhancements in UI Builder Configure these enhancements to the Attachments component in UI Builder: Open the file viewer as a modeless dialog. Customize the attachment header, upload instructions, and menu actions in both the full and compact modes. Display the loading skeleton as a spinner or as three cards. Enable a visible drop zone for file uploads in the compact mode. Form action layout groups for declarative actions Upgrade form action layout groups to customize the order, label, and icons for declarative actions without altering the base action. Declarative actions and UI actions on public pages Non-logged in users may access specified declarative actions and UI actions on embedded web pages while maintaining integrity with security guidance and access control list permissions.

Removed

Between your current release family and Australia, some Configurable Workspace features or functionality were removed.


Release	Release notes
Zurich	The List, List - Simple, and List - Related components are no longer available in UI Builder are replaced by the Record List component bundle. The Condition Builder component is no longer available in UI Builder and is replaced by the Predicate Builder component for all list types.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Configurable Workspace features or functionality were deprecated.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Configurable Workspace.


Release	Release notes
Zurich	Configurable Workspace is a ServiceNow AI Platform feature that is active by default.
Australia	Configurable Workspace is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Configurable Workspace we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Configurable Workspace we have noted them here.


Release	Release notes
Zurich	Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.
Australia	Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.

Accessibility information

Review details on accessibility information for Configurable Workspace, such as specific requirements or compliance levels.


Release	Release notes
Zurich	Screen Summarization Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time. Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the ServiceNow® Store to view all the available apps and information about submitting requests to the store.
Australia	Screen Summarization Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time. Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the ServiceNow® Store to view all the available apps and information about submitting requests to the store.

Localization information

If there are specific localization considerations for Configurable Workspace we have noted them here.


Release	Release notes
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Configurable Workspace we have noted them here.


Release	Release notes
Zurich	See who is active within a form with live presence and user avatars that display a contact card. Use the Record List component bundle to create lists for all list types and the Predicate Builder component to create conditional statements. Create emails, work notes, and comments while working on other tasks with a pop-out, modeless dialog in the Compose editor. Rename and reorder the Emails, Work notes, and Comments tabs in the Compose editor. Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. See Workspace UI for more information.
Australia	Add a background color to fields including unsaved fields and fields with highlighted values. Apply commands with keyboard shortcuts for journal fields. Set conditions and use the email composer within form templates. Edit or delete Activity stream posts, and add knowledge base links from recommended actions. Implement declarative actions without assuming page ownership, and override attributes without altering the base action. See Configurable Workspace UI for more information.