Combined Creator Studio release notes for upgrades from Zurich to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 4 minutes to read
  • Consolidated page of all release notes for Creator Studio from Zurich to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Creator Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Creator Studio to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for Creator Studio.

    Release Release notes

    Zurich

    Customizable email notifications
    Promote consistent branding by having admins create custom email notifications and templates, which are sent when users request something from an app or the request was changed or closed. In support, several of the standard email notification activities are now in the public scope, and a new Configure email notifications item is available in Guided Setup.
    New playbook activity to update record fields
    Enable apps to change several fields automatically on the submitted record using the new Update submission playbook activity. In support, a new Configure playbook activities item is available in Guided Setup.
    New question types for forms
    Two new question types are available for forms: Duration and Attachment.
    • Duration enables users to specify a length of time.
    • Attachment enables users to upload an attachment as a question. The Attachment field differs from the Add attachment option for the form, because the Attachment question type can be used in dynamic behavior questions.
    Granular configuration admin roles
    Several new granular admin roles enable developers to complete administrative configuration tasks without requiring the full admin role.
    Delete unpublished forms
    You can now delete unpublished forms from Creator Studio, which completely removes the record for the form from the ServiceNow AI Platform.

    Australia

    No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing Creator Studio features.

    Release Release notes

    Zurich

    Deleting questions from unpublished forms removes the record
    When you delete a question from an unpublished form, the record for the question is now also removed from the ServiceNow AI Platform.

    Australia

    No updates for this release.

    Removed

    Between your current release family and Australia, some Creator Studio features or functionality were removed.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Deprecations

    Between your current release family and Australia, some Creator Studio features or functionality were deprecated.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Activation information

    Review information on how to activate Creator Studio.

    Release Release notes

    Zurich

    Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Australia

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for Creator Studio we have noted them here.

    Release Release notes

    Zurich

    You must have the App Engine Enterprise license to use Creator Studio.

    Australia

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Creator Studio we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Creator Studio, such as specific requirements or compliance levels.

    Release Release notes

    Zurich

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    For more information, see Dark mode in Creator Studio.

    Australia

    No updates for this release.

    Localization information

    If there are specific localization considerations for Creator Studio we have noted them here.

    Release Release notes

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Creator Studio we have noted them here.

    Release Release notes

    Zurich

    • Create customized email notifications that are sent by the apps that you build.
    • Add playbooks with a new activity that automatically updates some fields on the app's generated record.
    • Augment forms with the new Duration and Attachment question types.

    See Creator Studio for more information.

    Australia

    No updates for this release.